凯悦酒店 如何为客人摆放一个美式早餐的点单 21 How to set an American Breakfast Order
23页1、,TRAINING ACADEMY,FOOD & BEVERAGE SERVICE MODULE “How to set an American Breakfast Order” F&B SERVICE 01-00,We should always attempt to serve an order of American Breakfast with a Room Service trolley. When it is not possible due to the volume we would still need the service of the trolley as the hot food must be kept in a hot box. 我们始终如一的用客房送餐车去服务美式早餐。当数量太多无法完成时,我们还是必需用餐车来送餐以确保热菜保存在保温盒内。,Introduction (前言),wow,This forms the base for a 这一切源自,Introduction (前言),experience at Hyatt Regency Dongguan
2、. 莅临东莞松山湖凯悦酒店的独特体验,By the end of this session, our objective is to ensure that you have learned “how to set an American Breakfast Order” with confidence, and according to our defined standards. 在本次课程的结尾,我们的目标是确保你能按照我们讲授的标准学会“如何为客人摆放一个美式早餐的点单”并且是有信心的和按照我们定义的标准 Any Questions? 有什么问题吗?,Objective (目标),1. Check Personal Hygiene(个人卫生),What do we need to check for personal hygiene? 我们需要检查哪些个人卫生? Clean and dry hands 干净并干燥的手,2. Select trolley(选择餐车),What do we need to ensure? 我们要确保什么? In good condition 无破损
3、 Wheels and joints of the flaps are in good condition and oiled 轮子和折叠板连接处工作良好,3. Select tablecloth(挑选桌布),What do we need to ensure? ! 我们需要确保什么? No Stains 没有污渍的 Well pressed 熨烫好的 No tears 无破损的 No run in stitching 边缘良好,4. Select Hot Box (挑选保温箱),What do we need to ensure? 我们需要确保什么? Clean and dry 干净 In good condition 工作良好 Well charged and working 正常加热,What do we need to check for equipment? 我们需要检查什么? Check the Pantry copy of the order before proceeding 检查送餐点单联 Silverware 银器 No stains 没有污点 Not tarnis
4、hed 光亮的 In good condition 没有损坏,5. Select equipment(选择用具),Chinaware 瓷器 Clean and dry 干净 No stains 没有污点 No crack or chips 没有缺口和裂缝 Glassware 杯具 Clean and dry 干净 No stains没有污点 No crack or Chips没有缺口和裂缝 Well polished擦拭良好,5. Select equipment (选择用具),Linen 布草 No stains干净 Well pressed and in the case of napkins it should be well folded 平整,如果适餐巾要择好 No tears没有破缝 No run in stitching边缘没有破 Printed stationery 印刷品 No stains干净 No tears没有破缝 Information is updated内容更新的,5. Select equipment (选择用具),How do we open the
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