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凯悦酒店如何在给房间客人服务前检查客人的点单 03 How to check a Guest Order before serving to a Guest Room

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1、,TRAINING ACADEMY,ROOM SERVICE MODULE “How to check a Guest Order before serving to a Guest Room” F&B SERVICE 03-03,Introduction (前言),A very important part of our service is to provide a consistent high level of service. 提供一个正确高效的服务对我们来说是非常重要的 It is exactly for this reason that we determine clear and logical Standards of Performance for all Service Related Tasks 执行每一个正确合理的服务标准,wow,This forms the base for a 这一切源自,Introduction (前言),experience at Hyatt Regency Dongguan. 莅临东莞松山湖凯悦酒店的独特体验,Objective

2、(目标),By the end of this Session, our Objective is to ensure that you have learned “How to check a Guest Order before serving to a Guest Room” with Confidence, and according to our defined Standards. 我们的目标是让你能正确的掌握”如何在给房间客人服务前检查客人的点单?” Any Questions? 有什么问题,1. Check accuracy of the Bill (检查帐单),Correct Charges 收费是否正确 All complimentary Items are not charged 免费的食品是否收费 Correct Room Number 房间号码是否正确 Service charge are levied 服务费是否已打入帐单,2. Check accuracy of the Order (检查点单),How do we check accuracy of th

3、e Order? 如何检查客人的点单? Tally it against bill 是否与帐单一至 What do we need to check? 什么是我们要做到的? Correct Food and Beverage Items on tray/trolley/warmer 食品与饮料是否正确 Correct Quantities 数量是否正确,2. Check accuracy of the Order (检查点单),What else do we need to check? 我们还需要什么? Presentation of Items 介绍食品 Quality of Product 产品的质量 Correct Temperature of Food & Beverage Items 食物和饮料的温度,3. Check Accompaniments (检查配料),What do we need to check? 什么是我们要检查的 Sauces are as per food service standards 食物的调料是否正确 Condiments are as pe

4、r food service standards 食物的配料是否正确,4. Check the Operating Equipment (检查餐具),What do we need to check? 我们需要检查什么? Correct Settings are provided 正确的餐具摆放位置,5. Check the Standards of the Operating Equipment (餐具摆放位置是否标准),What do we need to ensure? 我们的标准是什么? Chinaware 瓷器 Clean and dry 干净无水渍 No Chips 完整无缺,5. Check the Standards of the Operating Equipment (餐具摆放位置是否标准),Silverware 银器 Clean and dry 干净无水渍 In good condition 可使用的 Well polished 打磨过的,6. Check the Hot Box (检查暖箱),What do we need to check? 我们要检查什么?

5、“Hot to touch inside” temperature 温度 Clean and dry 是否干净无水 In good condition 可使用的 All hot Items are placed in Hot Box 食物是否可以放入,7. Serve the Order (服务),Where do we place the Order? 器材该怎么放? As per standard laid down for tray or trolley service (Whichever is appropriate) 根据不同的标准来使用托盘和送餐车,Checking the Standard (标准检查),Q: How do we check accuracy of the Bill? 我们如何准确的检查帐单? Q: What do we need to check? 我们的标准是什么? Q: How do we check accuracy of the Order? 我们如何准确的检查客人的点单? Q: What do we need to check? 我们的标准是什么? Q: Where do we place the Order? 器材该如何放置?,Any Questions?,

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