凯悦酒店 如何摆设送餐车 22 How to set up a Trolley Order

1、,TRAINING ACADEMY,ROOM SERVICE MODULE “How to set up a Trolley Order” F&B SERVICE 03-22,Introduction (前言),At Hyatt Regency Dongguan we provide our Guests with a wide Selection of Food and Beverages in Room Service. 在东莞松山湖酒店送餐部，我们提供给客人丰富的食物和酒水送餐服务。 A Trolley is used for the convenience of the Guest and to maintain quality and consistency between leaving the Kitchen and arriving in the Guest Room. 使用送餐车是为了方便客人，同时一贯的保持食物和酒水在送离厨房直到客人房间的高标准。,wow,This forms the base for a 这一切源自,Introduction (前言),exper

2、ience at Hyatt Regency Dongguan. 莅临东莞松山湖凯悦酒店的独特体验,Objective （目标）,By the end of this Session, our Objective is to ensure that you have learned “how to set a Trolley Order” with Confidence, and according to our Defined standards. 在本次课程结束后，我们的目标是确保你们按照凯悦的标准学会“如何摆设送餐车？” Any Questions? 有什么问题吗？,1. Select a Trolley （选择餐车）,What do we need to ensure? 我们要确保什么？ Clean and dry 干净清洁 In good condition 没有损坏 Wheels and joints of the flaps are in good condition and oiled 轮子和连接处没有损坏且润滑,2. Select a Tablecloth （选择桌布

3、）,What do we need to ensure? 我们要确保什么？ No Stains 没有污点 Well pressed 平整 No tears 没有破裂 No runs in stitching 边没有破,3. Select a Hot Box（选择保保温箱）,What do we need to ensure? 我们要确保什么？ Clean and dry 干净清洁 In good condition 没有损坏 Well charged and working 正常加热,4. Select equipment （选择设备）,What do we need to check? 我们需要检查什么？ Silverware 银器 No stains 没有污点 Not tarnished 有光泽 In good condition 没有损坏 Chinaware 瓷器 Clean and dry 干净 No stains没有污点 No cracks 没有裂纹,4. Select equipment （选择设备）,Glassware杯具 Clean and dry 干净 No stai

4、ns 没有污点 No crack or Chips没有裂纹或缺口 Well polished 擦亮的 Linen布草 No stains 没有污点 Well pressed 平整 Well folded Napkins 正确折叠 No tears 没有破裂 No run in stitching 边没有破,4. Select equipment （选择设备）,Printed stationery 应刷品 No stains 没有污点 No tears 没有破裂 No dogged edges 没有翘角 Information is updated 最新的内容 Salt and Pepper cruet set 胡椒盐瓶 Clean and dry 干净 No stains 没有污点 Free flowing 方便摇出 Well filled 填充好的,5. Open the Trolley （展开餐车）,How do we open the Trolley? 如何展开餐车？ Release catch 卡牢 Adjust table top to horizontal position

5、 桌面水平 Ensure top is secured 桌面稳固,6. Lay the Moulton （铺台绒）,How do we lay the Moulton? 如何铺台绒？ Ensure that the Elastic or the Strings are intact. 确保弹性绳良好 Tighten it 绷紧,7. Lay the Table Cloth （铺桌布）,How do we lay the Table Cloth? 我们如何铺桌布？ Stand square to length of the Trolley 站在餐车长的一边 Unfold Table Cloth 打开桌布 Keep open end close to our body 开口的一边靠近自己 Hold Table Cloth by holding folded end between thumb and index finger, first end of Cloth between index and third finger 用拇指和食指捏住折着的一边，用食指和中指捏住第一层的边,7. L

6、ay the Table Cloth （铺桌布）,Flip the other end of the Cloth over the Trolley and release thumb simultaneously 抛出另一边同时松开拇指 Maintain grip on the Cloth with index and third finger and adjust the Cloth to cover the Trolley evenly 用食指和中指抚平桌布，然后调整以平整的覆盖餐车,8. Set a Trolley （摆设餐车）,What is the standard setting required on the Trolley? 标准餐车摆位需要什么设备？ Table Cloth 桌布 Bud vase with fresh flower 有鲜花的花瓶 Salt and pepper shaker 胡椒盐瓶 Room service tent card (For position refer to photograph) 送餐卡（置于照片所示位置）,8. Set a Tro

7、lley （摆设餐车）,How do we determine the additional equipment required? 如何确定所需的其他设备？ Refer to Pantry order copy and provide settings as per requirement of the Order 依照点单联所点的项目来摆设,9. Move the Trolley near Pick up Point （移餐车到起菜位置）,Why do we need to move the Trolley near pick up point? 为什么我们要将餐车移到起菜的位置？ To avoid obstructing workflow 避免阻塞工作通道 What do we need to ensure when moving the Trolley to the Pick up Point? 当我们把餐车移到起菜位置时需要确保什么? Wheels of Trolley secured to avoid excessive movement 锁住餐车轮子以避免不必要的移动,C

8、hecking the Standard（检查标准）,Q: What do we need to check when selecting the Trolley? 在选择餐车时我们要检查什么？ Q: What do we need to check when selecting Table Cloth? 选择桌布时我们要检查什么？ Q: What do we need to check when selecting a Hot Box? 选择保温箱时我们要检查什么？ Q: What do we need to check when selecting equipments? 在选择用具时我们要检查什么？ Q: How do we open the Trolley? 如何展开餐车？ Q: How do we lay the Moulton? 如何铺台绒？ Q: How do we lay the Table Cloth? 如何铺桌布？,Checking the Standard （检查标准）,Q: What is the standard setting required on the Trolley? 餐车的标准摆设需要什么？ Q: How do we determine the additional equipment required? 如何确定所需的其他设备？ Q: What do we need to ensure when moving the Trolley to the Pick up Point? 当我们移动餐车到起菜的地方时要确保什么？,Any Questions?,

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