西餐厅日常服务用语.doc

咖啡厅服务常用语Useful Sentences for Coffee shop Service咖啡厅服务常用语1. Greeting 迎客q Good morning/afternoon/evening.早上/中午/晚上好！q How are you/ How do you do! 您好！q Welcome to Summit café. / Welcome back 欢迎光临！.q Nice to see you again.很高兴再次见到您！q How many people? 几位呢？q How many people are there in your party? 请问您一共几位呢？q Do you have a reservation? 您有预定吗？q Have you made / got a reservation? 您有预定吗？q My name’s ________, I’m happy to be your waiter/waitress today.我叫***，很高兴今天为您服务！2. Seating the guest 引客入座q This way, please! /Gould you please step this way! 这边请。

q Would you follow me, please? 请跟我来！q Would you like smoking or non-smoking area? 您想坐吸烟区还是不吸烟区呢？q Would you like this table? 这张台好吗？q Which table do you prefer? 您喜欢坐哪呢q Have a seat, please. 请坐！q Please take your seat, please. 您请坐！q Is this table all right? 这张台可以吗？q I think by the window table have be a good view. 我想靠窗的位有很好的风景q Are you satisfied with this table? 这张台您还满意吗？3. Present the menu 递餐牌q Here’s your menu & drink list, please. 这是您的餐牌和酒水单q Please take your time. I’ll come back later. 您慢慢看，我一会就回来。

q Our daily special is __________________.我们今天的特别推荐是***4. Taking order 点单q May I take your order? 我可以帮您点单了吗？q Are you ready to order? 您准备好点单了吗？q May I repeat your order? 我可以重复您的点单吗？ -Simple order: So, you ordered ___________________________（简单的）您点的是***-Large orders: For this lady, you ordered ___________________.(复杂的单)这位小姐要的是***q Is that all? 是吗？q Just a minute, please. /Wait a moment, please! 请稍等！q Am I correct / right? 我重复的对吗？q Thank you. 谢谢！q Would you like anything else? 您还要点其它的吗？q May I suggest some dessert for you? 我可以为您推荐一些甜品吗？q May I suggest some red wine with your steak! 来点红酒配您的牛扒吧！q Would you like some drink first? 先来点喝的吧?q Maybe some coffee after your dessert or main course. 您餐后或甜品后来点咖啡吧！q Your dish will be ready at about 20 minutes. 您点的菜肴会在20分钟后送到。

q Today recommend . 今天的特别推荐是***q How about .来点***吧！5. Serve drink / food 服务酒水及食物q Excuse me, sir / madam. 打扰，先生/女士q Would you like something to drink? 您想喝点什么饮料呢？q Here’s your _________. Please enjoy it. 这是您的***，请慢用！q Would you like one more _________? 要再来一点吗？q Is this the wine you ordered? 这是您要的红酒吗！q May I open it for you? 我可以打开了吗?q Would you like to taste it? 您要先尝一下吗？q Is this good? How about the taste? 还可以吗？/味道如何？q May I pour it / the wine for you now? 我帮您倒上吧！q Is it enough? 够了吗？q May I refill it for you? 帮您加上吧！q This dish /plate / bowl / cup / is very hot, please be careful 菜/碟子/碗/杯子较热您小心。

q May I serve it for you? 我可以上菜了吗？q You’re welcome. 不用客气！q My pleasure. 这是我应该做的！q I’m very glad to do that. 很高兴为您服务！q Certainly, sir/madam. 当然，先生/女士！q May I clear the plate? 我可以帮您清理了吗！q May I remove it for you now? 我可以为您拿走它了吧！q Have you finished your __________________? 您用完了吗？q May I take it away? 我可以拿走了吗！q Is everything to you satisfaction tonight？今晚您对一切都还满意吗 ？6. Present and settle guest check 买单q Excuse me, sir/madam. Here is your bill, please. 这是您的帐单q Here’s ________________ (amount).共***q Would you sign your name here please? 请您在这签名！q Please sign your name in the capital letter! 请签正楷名！q May I see your room card please? 请出示您的房卡！q Could you please show me your welcome card / ID card? 您请出示房卡/身份证q Thank you, sir / madam.多谢！q Just moment / a minute, please. 请稍等！q I’ll be right back with your change. 马上给您找零钱！q Here’s your change / invoice / receipt.这是您的零钱/发票/收据。

q Thank you for your waiting/time. 谢谢您（的等候）！q I’m sorry to have kept you waiting. 很抱歉让您久等了q I’m terribly sorry.很抱歉！q We will give you a table as soon as possible. 我们会尽快为您安排座位q I’m afraid you can not sign to room / city ledge. Would you please mind pay in cash or by credit card? 您的房帐/公司账已经停签，您可以付现金或者信用卡吗？q I’m afraid we can not accept foreign currency / traveler check. Would you please exchange it at Front Office？我们不收外币/旅行支票，您可以去前台兑换q I’m afraid your credit card is not valid 您的信用卡恐怕不可以支付q One HK dollar in cash is equivalent to xxx Yuan RBM. 一港元等于xxx人民币。

q Here is your change. 这是您的找零q It’s very kind of you! 您真是太好了！7．Thanks for guest 送客q Thank you for coming and hope to see you again. 谢谢您的光临，希望再次见到您！q We look forward to seeing you again! 盼望您再次光临！q I hope to serving you again！希望下次还能够为您服务！q How is your food/drink? 您觉得您用餐还愉快吗！（食物/饮品如何）q Hope you sleep well. 祝你做个好梦。