高教版中职英语(基础模块 第3册)unit 4《i’ll have to have my cell phone replaced》ppt课件3
66页1、LEAD-IN,LISTENING AND SPEAKING,LANGUAGE IN USE,LIFE AND CULTURE,SELF-CHECK,UNIT TASK,WORDS AND EXPRESSIONS,READING,WRITING,Lead-in,Lead-in,1.Discuss and list.,Lead-in,Discuss and list.,Lead-in,Click to add Title,1,When there is something wrong with the goods.,eg,2.Look and match.,Lead-in,This shirt is of the wrong size.,There is something wrong with the alarm of my watch.,These leaflets are incorrectly produced.,The cameras are badly damaged.,Acticity3听写要点: 1.What can I do for you? 2.have this s
2、hirt replaced. 3.Whats the problem/the trouble /the matter /wrong ? 4.Its the wrong size. 5.Can you show me the receipt? 6I will change this for you.,3.Listen and answer.,Why does the customer want to return the shirt? 2. What does the customer say to complain?,Because the shirt is of the wrong size. Id like to have this shirt replaced.,Lead-in,Acticity3 A:Good morning,maam. What can I do for you? B:Id like to have this shirt replaced. A:Whats the problem? B:Its the wrong size. A:All right. Can
3、you show me the receipt? B:Yes, here it is . A:OK.I will change this for you.,Listening and speaking,Listening and speaking,4.Listen and complete.,have his watch replaced.,Listening and speaking,5.Listen and tick.,Listening and speaking,Tim,Listening and speaking,6.Listen and underline.,Did you wear the watch in the shower, sir? No. I took it off before taking the shower. When did you buy this watch? I bought it one week ago and its still under guarantee. Im very disappointed at its quality. Im
4、so sorry for the inconvenience we have caused you. Would you like a refund? No, Id rather have the watch replaced please. No problem, sir. Would you please show me your receipt so that I can take down some details? Well get this watch exchanged for you in no time. Thank you.,Listen and underline.,Listening and speaking,Staff: Tim: Staff: Tim: Staff: Tim: Staff: Tim:,7.Look and talk.,Listening and speaking,A: Ill have to have this _.,B: What is the problem?,A: I hought this in your shop _.,TV rep
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