高教版中职英语（基础模块 第3册）unit 4《i’ll have to have my cell phone replaced》ppt课件3

LEAD-IN,LISTENING AND SPEAKING,LANGUAGE IN USE,LIFE AND CULTURE,SELF-CHECK,UNIT TASK,WORDS AND EXPRESSIONS,READING,WRITING,Lead-in,Lead-in,1.Discuss and list.,Lead-in,Discuss and list.,Lead-in,Click to add Title,1,When there is something wrong with the goods.,eg,2.Look and match.,Lead-in,This shirt is of the wrong size.,There is something wrong with the alarm of my watch.,These leaflets are incorrectly produced.,The cameras are badly damaged.,Acticity3听写要点： 1.What can I do for you? 2.have this shirt replaced. 3.Whats the problem/the trouble /the matter /wrong ? 4.Its the wrong size. 5.Can you show me the receipt? 6I will change this for you.,3.Listen and answer.,Why does the customer want to return the shirt? 2. What does the customer say to complain?,Because the shirt is of the wrong size. Id like to have this shirt replaced.,Lead-in,Acticity3 A:Good morning,maam. What can I do for you? B:Id like to have this shirt replaced. A:Whats the problem? B:Its the wrong size. A:All right. Can you show me the receipt? B:Yes, here it is . A:OK.I will change this for you.,Listening and speaking,Listening and speaking,4.Listen and complete.,have his watch replaced.,Listening and speaking,5.Listen and tick.,Listening and speaking,Tim,Listening and speaking,6.Listen and underline.,Did you wear the watch in the shower, sir? No. I took it off before taking the shower. When did you buy this watch? I bought it one week ago and its still under guarantee. Im very disappointed at its quality. Im so sorry for the inconvenience we have caused you. Would you like a refund? No, Id rather have the watch replaced please. No problem, sir. Would you please show me your receipt so that I can take down some details? Well get this watch exchanged for you in no time. Thank you.,Listen and underline.,Listening and speaking,Staff: Tim: Staff: Tim: Staff: Tim: Staff: Tim:,7.Look and talk.,Listening and speaking,A: Ill have to have this _.,B: What is the problem?,A: I hought this in your shop _.,TV replaced.,but there is something wrong with it .,B:,It does'nt work.,7.Look and talk.,Listening and speaking,A: Ill have to have this _.,B: What is the problem?,A: I hought this in your shop _.,T-shirt replaced.,but there is something wrong with it .,B:,It does'nt work.,7.Look and talk.,Listening and speaking,A: Ill have to have this _.,B: What is the problem?,A: Whats next? _.,B: _.,8.Act and practice.,Listening and speaking,Everyday English,Its not what you promised. How do you expect us to solve the problem? Can you provide ? Contact us again if you have any other problems.,你这与你们承诺的不一致。 您希望如何解决呢？ 您能提供吗？ 如再有问题请与我们联系。,Listening and speaking,Reading,Reading,9.Discuss and answer.,Reading,10.Read and choose.,Reading,Reading,Reading,First of all, I express my apology for the delayed production. The assembly line of our company broke down so that we couldnt finish it on time. As we have signed the contract, we will pay for your loss. Secondly, as for the incorrectly produced leaflets, I think there must have been a communication problem between us. We thought that you expected black and white leaflets. Were sorry for the mistake and well take all the incorrect leaflets back and produce full color copies for you immediately. Whats more, we will reduce the price by 10%.,Reading,You can decide on when and where to take the photos again. Our photographer will arrange for you to meet, wherever you want to. Sorry again for all the trouble. Hope there will be no more misunderstandings. Thank you for your patience.,Sincerely, Richard Brown President,11.Read and complete.,Reading,The assembly line of the company broken down.,Pay for Mr Smiths loss.,There was a communication problem. They thought Mr Smith wanted black and White leaflets.,Take the incorrect leaflets ack and produce the full color leaflets immediately. Reduce the price for Mr Smith by 10%.,12.Read and discuss.,Reading,Writing,Writing,13.Read and answer.,Writing,Dear Sir, We are writing to inform you that the cameras we ordered on July 13 arrived in unsatisfactory condition. After examination, we found that 5 cameras were badly damaged, obviously because of the poor packing. Therefore, we cannot sell them at the normal price and suggest that you give us a 10% discount. If you cannot accept, Im afraid we shall have to return them for replacement. Hope you understand that we expect compensation for our damaged goods. Yours, Carl Thomas,The cameras were badly damaged.,Yes, because the damage brought inconvenience to the customers.,We may set up some regulations to avoid similar problems.,Read and answer.,Writing,Read and complete.,Writing,Writing,First,we agree to give you a 10% discount,have invited the consultan