商务英语考试高级写作 道歉信.doc

xx年商务英语考试高级写作 抱歉信 　　表示歉意 　　解释原因 　　处理意见 　　再次抱歉 　　I am writing to apologise for/about 　　This was due to … 　　Unfortunately, we have been unable to … 　　I am sorry for any inconvenience this has caused. 　　I can assure you that we will… 　　lYou are the secretary in a pany which makes plastic tableware. Your boss has left the letter below for you to answer. 　　lWrite a letter of 120 - 140 words to Ms, Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss. 　　lDo not include addresses. 　　lWrite on your Answer Sheet. 　　Chris: please write back to Ms Jereme with 　　regrets, etc. We mustn’t lose this customer 　　Thanks - Hugh. 　　QUALITY 　　CAFETERIAS INC. 　　NEW ROAD 　　MELBOURNE 　　6 October 1997 　　The Manager 　　Plastic – A – Plenty Co. 　　Gough Industrial Estate 　　Melbourne 　　Dear Sir or Madam 　　5 years to be exact. 　　PLASTIC TABLEWARE-Product nos. 0821 (forks) and 7234 (bowls) 　　We have used your pany as a supplier to our restaurants for several years, and until recently the quality of your products has always been good. 　　However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias. 　　We will replace them free of charge. 　　I do hope that such a delivery will not be repeated, and that your supplies to us in the future will again be of high quality. If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards I am sure you will be able to provide us with a satisfactory explanation. 　　So do I! It was the faulty packing machine 　　( now repaired. ) 　　Tell her it won’t happen again – she’s an excellent Customer, so please offer our apologies. 　　Yours faithfully, 　　Ann Jereme 　　Restaurants Director 　　范文： 　　Dear Ms Jeremy, 　　Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality. 　　After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again. 　　Aording to the sales contract between us, we will, of course, replace your faulty delivery free of charge. 　　I would like to offer our apologies once again and thank you being an excellent customer. 　　Yours sincerely. 。