实用外事接待英语口语lesson4maketelephonecalls.ppt

Lesson 4 Make Telephone Calls,Spoken English of Foreign Affairs,Objectives:,Know the etiquette of calling or receiving a call from the foreign guest; Learn what to prepare before making the call and the procedures of making a call; Use the expressions of starting a call, introducing yourself, reaching the person you want to talk to, stating your purpose of calling, leaving and taking a message, asking for repetition and closing the call.,Discuss:,How do you make a phone call in English?,Warm-up Activities:,Work in pairs. There are twelve telephone tips. Choose the correct words from the list to fill in the blanks.,Know the purpose of your call in . Make sure you have all the you’ll need before you dial. a specific time for calls. Get rid of all : turn off the radio, television, etc. Listen carefully and confirm that you have understood each point. Don’t you have understood when you haven’t. Let others speak and try to avoid . Speak slowly and , try to avoid speaking with a strong accent.,Warm-up Activities:,Work in pairs. There are twelve telephone tips. Choose the correct words from the list to fill in the blanks.,(8) Don’t ! Whenever possible, use the optional choice method. (Ask which is better, Monday or Tuesday? Morning or afternoon? Ten or eleven a. m.?) (9) Make sure you sound and agreeable. (10) Make sure your call is brief. Try to avoid calls. (11) Don’t try to be funny---you may be . (12) Smile while you are talking. Your listener can “ ” your smile.,Speak slowly and clearly. *It’s a challenge for both parties over the phone to understand each other. *Pay attention to your weak area, like “r” and “I”, “v” and “b”, etc. *You’d better practice beforehand and write down what you are going to talk about.,Tips for making English phone call:,Tips for making English phone call:,2. Make sure you understand the speaker. * Don’t pretend to understand everything, even native speakers ask the other party over phone to repeat from time to time to confirm information. Especially when you try to take messages. Learn some expressions to ask for repetition or some information you missed: Excuse me, could you repeat that please? Pardon, come again?,3. Keep your phone away from the noises. * Make a phone call in a quiet place, keep away from the radio, television or other working office machines. * Don’t be distracted by other things when you are talking on the phone.,Tips for making English phone call:,4. If you are going to make a call, make a preparation list before making it, listing information like who you are going to speak to, what’s the purpose of your calling, etc. Sometimes it is even necessary to make a draft for your call.,Tips for making English phone call:,5. Don’t call the others at private time, for example, lunch or dinner time. If you are making an international call, make sure that you’ve taken time differences into consideration.,Tips for making English phone call:,6. You can’t do things like eating, watching TV, etc. Don’t take for granted that the other side cannot see you. Actually they can “hear” your smile and frown. Show your complete concentration and listen actively. Sometimes you need to paraphrase what the other side says to check your under-standing and listen to their underlying emotion .,Tips for making English phone call:,How to answer & speak on the phone,Answering the phone Good morning/afternoon/evening, York Enterprises. How may I help you?/How can I help you? Geoffrey Sellers here. Who’s calling/speaking, please? Asking for someone Could I speak to John Smith, please? I’d like to speak to John Smith, please. Could you put me through to John Smith, please? Would you please put me through to extension 405?,How to answer & speak on the phone,Ringing off I look forward to meeting you soon. Thank you very much for calling/phoning. Reasons for calling I’m phoning/calling because I want to talk about the prices of your products. I’m phoning/calling for some price information on French perfumes. Requesting Would you mind repeating that number? Could you repeat that number, please? Could you spell that name, please?,How to answer & speak on the phone,Problems I can’t get through. The line’s engaged/busy. I’m sorry. I don’t understand. Could you repeat that, please? I’m sorry. I can’t hear you very well. Could you speak up a little, please? I can’t hear you. I think we’ve got a crossed line. I’m afraid you’ve got the wrong number.,Let’s make a phone call.,,Making a telephone call Useful Expressions:,1. Q: Can I /My I/Could I speak to …? A: Yes, this is she./…is here. or just a moment, please. Let me see if he is in. or I’m sorry he is not available now. Would you like to leave a message? May I ask you to spell your name? And may I have your number, please? or Who is calling, please? He’s busy now. May he return your call? Q: Could you please tell him…has phoned/ called from…?,2.I’m sorry for not having answered your phone. 3.I’m。