酒店前厅、客房英语练习稿).doc

K1+478～K1+5888段左侧片石混凝土挡土墙第1部分惯用表达语一、问候语1、早上（下午、晚上）好，先生/女士Good morning(arternoon,evening),sir/madam.2、很高兴见到您Glad to meet you.3、欢迎到我们酒店Welcome to our hotel.4、希望您在我们酒店过得愉快客人刚入店时）I hope you will enjoy your stay with us.二、用语1、XX饭店，前台请问有什么可以帮忙的？XX hotel,front desk.Can I help you ?2、您需要留言吗？Would you like to leave a message ?3、对不起，请再说一遍，好吗？Pardon.I beg your pardon.三、祝贺语1、祝贺您！Congratulation!2、生日快乐！Happy birthday!3、新年快乐！Happy new year!4、圣诞快乐！Merry Christmas!5、节日快乐！Have a nice holiday!四、答谢和答应语1、非常感谢Thank you very much.2、感谢您的信息（帮助）。

Thank you for your information(help).3、谢谢，您真客气It’s very kind of you.4、不用谢You are welcome.Not at all.Don’t mention it.5、非常高兴为您服务It’s my pleasure .With pleasure.My pleasure.6、感谢您在我们酒店下榻Thank you for staying in our hotel.7、很抱歉那是我的过错I’m sorry.It’s my fault.8、对不起，让您久等了Sorry to have kept you waiting.9、对不起，打扰您了Sorry to interrupt you.10、我为此道歉I’m sorry about this.I apologize for this.11、没关系That’s all right.五、征询语1、我能帮您什么吗？Can (May) I help you ?What can I do for you ?Is there anything I can do for you ?2、请稍等一下。

Just a moment, please.3、我能借用您的吗？May I use your phone?4、当然可以Certainly.Yes,of course.六、指路用语1、上楼/下楼Go upstairs/downstairs.2、在二（三）楼It’s on the second (third) floor.3、对不起，请问盥洗室（休息室、电梯）在哪儿？Excuse me. Where is the washroom (restroom, elevator)?4、请这边走This way, please.5、往左转/右转Turn left/right.6、在大厅靠近大门It’s in the lobby near the main entrance.七、提醒用语1、请走好Mind(Watch) your step.2、请当心Please be careful.3、别担心Don’t worry.4、放心好了Take it easy.八、告别语1、再见Good bye.See you later.2、晚安Good night.3、明天见See you tomorrow.4、再见，谢谢您的光临。

Goodbye and thank you for coming.5、再见，希望再见到您Goodbye and hope to see you again.6、一路平安！Have a nice trip!7、祝您旅途愉快！Wish you a pleasant journey!九、前厅用语1、您预订过了吗？Have you made a reservation?2、您能告诉我您的名字与房间号码吗？May I know your name and room number?3、这是您的房间钥匙Here is your room key.4、请到那边的收银台付款Please pay at the cashier’s desk over there.5、这些是您的行李吗？Are these your baggage ?6、我来帮您拿好吗？May I take them for you ?十、客房用语1、客房服务员，我可以进来吗？Housekeeping. May I come in ?2、请等一会儿，夫人，我马上送来One moment, madam. I’ll bring them to you right away.3、我希望没有打扰您。

I hope I’m not disturbing you.4、我给您请大夫（护士……）I’ll send for a doctor( nurse……). 内心强大比什么都重要，你要照顾好自己，承认自己的平凡，但是努力向好的方向发展，可以平静面对生活，安然的听从自己内心的感受，不受其他影响，你可以迷茫，请不要虚度6页脚内容。