酒店英语实训unit4checkingin.ppt

Unit Four,Checking In,Exercise in Class,Exercise in Class,,,,,Passage One,Passage Two,Put in Use,R: Good afternoon, sir. May I help you? G: (1) ________________. I’ve just (2) ________ from New York. Could you let me have a room here? R: Have you made a (3) ____________, sir? G: Yes, I booked a room in your hotel last week. R: May I know your (4) ______, sir? G: David Brown. R: One moment, please. Let me (5) ______________. … Sorry to have kept you waiting, Mr. Brown. Yes, we have your reservation. Would you mind filling in the (6) __________________, Mr. Brown? G: I’ll take care of it. Here you are. Is it all right? R: Yes, thanks. Could I see your (7) _________, please? G: OK. Here you are. R: Thank you, Mr. Brown. Here is your passport. How are you going to pay, (8) __________ or by credit card? G: In cash. R: Well, Mr. Brown. Here’s the (9) _____ to Room 709 and here is your room card. Please keep them. And the bellman will show you up. Enjoy your stay in (10) ____________, Mr. Brown. Goodbye. G: Goodbye.,1. Complete the following dialogue by putting in the missing words.,,,Good afternoon,arrived,reservation,name,have a check,registration form,passport,in cash,key,our hotel,Put in Use,R=Receptionist G=Guest) R: (1) ___________________________________________ ___________________________________________ (下午好，怀特先生。

欢迎您再次入住我们酒店) G: Thank you. It’s nice to be back in Beijing, even if I’m only stay here for three days. R: (2) ___________________________________________ (从芝加哥飞到这里，一路上好吗？) G: Fine, thank you. I have no reservation with your hotel this time. I want the suite facing the south that I stayed in last time.,2. Complete the following dialogue by translating the Chinese into English.,,,Good afternoon, Mr. White. It’s nice to have you stay with us again.,How was your flight from Chicago, Mr. White?,,R: (3) ________________________________________ __________________________________________ __________________________________________ (请稍等一会。

真不凑巧，这个套间今天上午被预订 了不过我们还有一个面湖的套间价格和您上次 住的套间一样) G: OK, I’ll take it. R: (4) ________________________________________ __________________________________________ (您的套间在6层，房号是603这是您的房卡怀 特先生，您需要行李员吗？) G: It is not necessary. Thank you very much. R: It’s my pleasure to serve you again.,Put in Use,Please wait a moment. Unfortunately the suite was booked this morning. But we have a suite available facing the lake. The room rate is just the same as the one you stayed in last time.,Your suite is on sixth floor, Room 603. Here’s your key card. Do you need a porter, Mr. White?,,,Read and Think,1. According to the passage, what will put guests’ minds at ease? 2. Who will probably assist the guests with their baggage? 3. Why will the customers be asked for a deposit by the receptionist?,Ⅰ. Answer the following questions according to the passage.,The Front Office staff’s friendly welcome, personal approach, social skills and their efficiency.,,,,The porters.,It guarantees that should those “chance” customers intend to walk out without paying, then at least a considerable proportion of their potential bill has been paid in advance.,Read and Think,4. How important is the “room card” to the guest? 5. What are the possible jobs for the bellmen?,The “room card” has the effect of being identity cards for the guest during his stay and will have to be produced in order for the guest to receive his room key.,They can introduce the facilities and services available in the hotels, bars, cocktail lounges, and any music or entertainment offered. Besides, the bellman should show the guests where the thermostat is and how it works and tell the guest what TV channels are available.,,,,,Read and Think,,II. Complete each of the following statements according to the passage.,1. Check-in is one of the _____________________ impressions on a hotel guest. 2. If guests don’t have a reservation, the receptionist will establish ___________________ are required and then consult ______________________ to see whether there are any appropriate rooms available. 3. After the checking in is concluded, the receptionist will inform the bellmen to __________________________ ____________________________________.,first and most lasting,what types of rooms,carry the baggage and show the guests to the guest room,,,,the computer terminal,Read and Think,,,,4. ___________________________________ had already been implemented by chains such as Hyatt and Kimpton. 5. Experts say that ___________________ will be built around themes and co-branded with large companies.,Turning hotels into retail showrooms,“lifestyle” hotels,,,Read and Judge,I. Are the following statements true or false according to the passage? Write T/F accordingly.,1. A standard room is usually a little better than a moderate room. 2. In some Caribbean hotels, a deluxe room is a higher category than a Superior. 3. A studio apartment is usually like a Junior Suite, but has a little kitchen.,F,F,T,,,,Read and Judge,4. If you have a room with ocean view, y。