Room_Reservation酒店预订培训PPT

1、RoomReservation 3messagesmustbeconfirmed Arrival departuredateRoomrateRoomtype sentences Haveyoumadeareservation sir Letmeseeifthereisaroomavailable Wegive4 3 discountforVIPcard 3 8 discountforBosscard MayIreconfirmyourdeparturedate Dialogue Goodmorning Roomreservations mayIhelpyou Yes I dliketoreservearoom Thankyou sir Forwhichdateandhowmanypersonwilltherebeinyourparty FromApril 16thto20th Justmywifeandmyself FromApril 16thto20th Andwhichkindofroomwouldyouprefer sir Dialogue Atwin please Couldy

2、ouholdthelineplease Iwillcheckourroomavailability Thankyouforwaitingsir Wehaveatwinroomat180dollarspernight Wouldthatbeallright Ok I lltakeit Thankyou sir MayIhaveyournameandphonenumber please Sure mynameisAronJohnson Myphonenumberis32425827 Mr AronJohnson Phonenumberis32425827 Excuseme howdoyouspellyourfirstname It sA r o n A r o n ThankyouMr Johnson MayIknowyourarrivaltimeonApril 16th Around9pm Mr Johnson Fortheunguaranteedreservation wecanonlyholdtheroomby6pm Becauseitisthepeakseasonnow Ifyou

3、maketheguaranteedreservation wecanholdtheroomovernight Wouldyouliketomakeaguaranteedreservationbycreditcard Fine doyouacceptAmericanexpress Yes mayiknowthenumber It s134948 ThankyouMr Johnson You vemadeguaranteedreservationinGuozhouHotel FromApril 16thto20thforfivenights Ifyoucan tarriveatscheduled Pleaseinformusbefore6pmonApril 16th Thankyouforcalling Andwelookforwardtoservingyou 1 预定基本应对 1 Doyouhaveonesingleroomfortwonights 我想订俩个晚上的单人房一间行吗 2 Roomreservations canIhelpyou Reservations canIhelpyo

4、u 客房预订部可以为你效劳吗 3 I dliketoreservearoom 我想订个房间 4 Howmanynightsdoyouwishtostay 您希望住几晚 5 Howmuchistheroom 房租是多少钱 6 Whichdatewillthatbe 要订在什么时候 7 Howmanyguestswilltherebeinyourparty 您一行有多少人 8 MayIknowyourname MayIknowyourphonenumber MayIknowyouremail 能告诉我您的姓名电话和电子邮件吗 9 Howdoyouspellthat 请问怎么拼写 10 Couldyouholdthelineplease Iwillcheckourroomavailability 请别挂断好吗 我来查一下是否有空房间 11 Thankyouforwaitingsir Thankyouforwaitingmadam 让您久等了先生让您久等了女士 12 Iwillarrivelatebutpleasekeepmyreservation 我会晚一点到达 请保留我预定的房间 13 W

5、ouldyouliketomakeaguaranteedreservationbycreditcard 您愿意用信用卡来担保预定吗 14 I dliketoconfirmyourreservation 我想再确认一下您的预定 2 海外预定1 MayIhaveyourairlineandflightnumber please 请告诉我您搭乘的航空公司和班机号码号码 2 Weofferfreetransportationtoandfromtheairport 我们提供免费的机场送迎服务 3 Wehaveacounterattheairport Ourrepresentativewillescortyoutothecar 我们在机场设有柜台 到时将有代表护送您上车 4 Doyouknowyourarrivaltimeattheairport sir 您知道您抵达机场的时间吗 5 Doyoumeanlocaltime 您指的是当地时间吗 6 WherecanwecontactyouinGuangzhou 在广州我们可以经由哪个单位和您联络 7 careof company Thephonenu

6、mberis 可以经由某某公司取得联络 他们的电话号码是8 Welookforwardtoservingyou Haveasafetrip 我们期待为您服务 祝您旅途平安 3 对房间和床具的偏好1 Whatkindofroomwouldyouprefer 你想要什么样的房间2 I dliketoreservearoomwiththeseaview mountainview 我想订一间看得到海 山的房间3 I dlikearoomwithaverylargebed I dlikearoomwithaverylargebalcony 我想要一间有大床的房间 我想要一间有阳台的房间4 Certainly sir Wewillbookyouintoaroomwiththequeensizebed thekingsizebed 好的先生 我们会为您登记一间有大号床的房间 特大号床的房间 4 房价和付款事项1 Asingleroomis80USdollarspernightwithtenpercenttaxandtenpercentservicecharge 单人房每晚80美金外加10 的税金和1

7、0 的服务费 2 Wehaveadoubleat800Hongkongdollarsand1000Hongkongdollarsavailable Whichonewouldyouprefer 我们有价格在800到1000元港币的大床间 您喜欢哪一种呢 3 Doesthepriceincludebreakfast 这个价钱包括早餐吗 4 I mafraidwehavenocreditarrangementwithyourcompany Wewillneedanadvancepassbybankdriveorincashbeforethereservationdate 恐怕我们和贵公司没有信用贷款的协定 您得在预定日期之前预先送来银行汇票或现金作为定金 5 Weofferspecialrangeforyourcompany sir Forasingleroomthereis15 discount 我们酒店为贵公司提供特价先生 单人房可以打8 5折6 Shallwechargethistoyourcompany 我们是向贵公司收费吗 7 Whichdepartmentofyourcompa

8、nyshouldbillbemadeoutto 我们应该将账单送到贵公司的哪个部门 8 Doyouacceptcreditcard doyouaccepttraveller scheck 你们酒店接受信用卡吗你们酒店接受旅行支票吗 5 指定的房间没空缺或酒店客满1 I mafraidwehavenotwinroomavailablebutwecanofferyouadoubleroom 我们恐怕没有多余的双床间了 但是我们可以给您提供一个大床间 2 I mafraidwehavenoswatheavailable Wouldyoumindatwininstead 我们恐怕没有多余的套间了 你建议改定双床间吗 3 I msorrybutwearefullybookedthosedaysasitisthepeakseason 很抱歉因为是旺季 那段时间的客房都被订光了 4 Isitpossibleforyoutochangeyourreservationdate 您可不可以改变预定日期呢 5 Thisisthebusinestseason I mverysorrybutcouldyouca

9、llthislateragainthisweekendwemayhavesomecancellation 现在是旺季非常抱歉 但是请你这个周末再打电话来好吗 可能会有人取消预订6 Canyoubookmeintoanotherhotelinthisarea 可不可以在当地为我预定另一家旅馆呢7 Wehopetohaveanotheropportunitytoserveyou 我们期待下次能为您效劳 6 确认预定1 Isthisanewreservationoraconfirmationcall 您这个电话是确认预定还是新的预定呢 2 I dliketoconfirmareservation 我要确认一项预定 3 Yourroomisconfirmed 您的预定已经得到确认 4 I mafraidthatwehavenorecordofyourreservationforthatdateinyourname 恐怕我们没有您那天预定的记录 5 ShallImakeareservationforyounow 我现在为您预订好吗 6 Whendidyoumakethereservation 您什么时候预定的7 Inwhosenamewasthereservationmade 这项预定是用谁的名字订的 7 为客人更改 取消 延长预定1 I dliketoextendmyreservationforonemorenight 我想将预定再延长一晚2 Wewillextendthereservationforyou 我们会为您延长预定的3 I dliketochangeareservation I dliketocancelareservation我要更改一项预定 我要取消一项预定4 Certainly sir Wewillmakethechangeforyou Wewillmakethecancellatonforyou 当然可以先生 我们会为您更改预定 我们会为您取消预订

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