邮轮中级（餐饮）模拟试题及答案6套【口试+笔试】.docx

邮轮中级（餐饮）【口试模拟一】简答题1、请简要介绍优秀的邮轮餐饮服务员应具备的从业能力包括哪些方面标准答案：1、敏锐的观察能力善于观察邮轮客人的行为，领会客人的语言， 观察客人的情绪，从中寻找客人的需求2、驾驭自如的语言能力邮轮餐饮 服务员要做到表达言简意赅、语言和蔼可亲、语速均匀、心平气和，恰当使用身 势语3、机智灵活的应变能力遇到餐饮服务中的突发事件时，迅速了解矛 盾产生的原因和客人的初衷，善意加以疏导，采取可行方法平息客人的不满，重 新建立起客人对邮轮餐饮部的信任，树立坦诚、大度、友好的服务形象4、热 情主动的销售能力善于抓住机会向客人推销邮轮服务产品，充分挖掘客人的消 费潜力2、请简要回答，如果你在自助式餐厅工作，应如何针对不同客人提供个性化的 服务标准答案：1、主动为前来取菜的客人递送盘子，翻开保温盖子并主动介绍菜品 特点2、如有客人在取菜时吸烟，应主动递送烟灰缸，婉言请客人将香烟熄灭, 并告知邮轮餐厅最近的吸烟区地点3、发现有儿童游客来取菜和饮料时，要特 别关注，随时帮助儿童游客拿取食物，以防其被热菜烫伤对于容易洒的饮品， 要尽量帮儿童游客送到餐桌上提供额外的餐巾给儿童游客，以防他们弄脏手和答案解析：短文朗读4、Talking about the cruise trip, people are likely to talk about the food on cruise ships. There is a wide variety of food and it is everywhere onboard. For example, the main dining rooms, fixed-time dining or my time dining. Surely, there* s a buffet on most ships and it opens for breakfast, lunch and dinner. There are special restaurants for guests' different needs. In the main dining room, you will be assigned to a table for the cruise, either early dining or late dining. You will be served by one waiter and one waiter assistant. Guests look forward to a meal of several courses, appetizer, soup, main course, dessert and coffee or tea. The buffet restaurant is usually on the Lido deck. Dress code there can be casual. Even the guests wear shorts and T-shirts are acceptable.答案解析：短文朗读5、Guests like their steaks to be cooked in a special way. Let' s see how the steak is "done” . A rare done steak should be warm through the middle, lightly charred on the outside and browned around the sides and bright red in the middle. The meat should be soft to the touch, feeling like the raw meat but browned over the surface. At medium rare the steak should be warm through the middle with a hint of red. Most of the center of the steak should be pink. The sides should be well browned, the top and bottom charred to a dark brown color. A medium steak should have a thick band of light pink through the middle but be more browned than pink. The sides should be a rich brown color and the top and bottom charred darkly.答案解析：短文朗读邮轮中级（餐饮）【口试模拟四】A.听对话，回答以下问题。

In this section, there is only one conversation. Listen to the conversation, then answer the questions. The conversation will be played twice. After the conversation, there will be three questions. The questions will be showed on your screen while you are listening. You will have 30 seconds to prepare each question. Then, you will have 60 seconds to answer it. Now, listen to the conversation.1、Question 1 : What do you know about this Windjammer restaurant? 答案解析:1. This Windjammer restaurant is a buffet restaurant. 2. It is open from 11 : 30 am to 1:30 pm for lunch. 3. It is a complimentary restaurant.2、Question 2 : What main course does the guest like to order?答案解析：1. The guest would like to order spaghetti Bolognese. 2. The guest would like to make their own salad.3、Question 3 : What are some of the common salad dressings that are served in this restaurant?答案解析：1. Caesar dressing. 2. Ranch dressing. 3. Thousand island dressing.B.听对话,回答以下问题。

In this section, there is only one conversation. Listen to the conversation, then answer the questions. The conversation will be played twice. After the conversation, there will be three questions. The questions will be showed on your screen while you are listening. You will have 30 seconds to prepare each question. Then, you will have 60 seconds to answer it. Now, listen to the conversation.1、Question 1 : What do you know about these guests' orders?答案解析：1. There are two guests, one madam and one sir. They are waiting for their friends. 2. Both of them would like to order cocktails. 3. They would like the waiter to give recommendations.2、Question 2 : Why doesn't the lady like to order the first cocktail the waiter recommended?答案解析：1.The first cocktail is Long Island Ice Tea. It has tequila, rum, vodka and gin inside. 2. The lady thinks it is too strong for her. She'd like some fruity cocktail.3、Question 3 : What do the guests order according to the Waiter's suggestion?答案解析：1. The lady orders a Mimosa which has champagne. 2. The gentleman orders a Manhattan which has whiskey.C.听对话，回答以下问题。

In this section, there is only one conversation. Listen to the conversation, then answer the questions. The conversation will be played twice. After the conversation, there will be three questions. The questions will be showed on your screen while you are listening. You will have 30 seconds to prepare each question. Then, you will have 60 seconds to answer it. Now, listen to the conversation.1、Question 1: What information do you know about the main dining room?答案解析：1. The main dining room has two seatings in the evening. 2. The dinner is open from 6:00 p.m. to 10:00 p.m. 3. The meals of main dining room are included in the price.2、Question 2: What is the dress code in the main dining room?答案解析：1. Guests need wear formal clothes such as suit or dress. 2.T-shorts or tops are not 。