2023年考研外语考前冲刺试卷5.pdf

考研外语考前冲刺试卷5一、Use of English1、At the moment the second plane was slamming into the southtower,P resident Bush was(1)to the second-graders ofEmma E.Booker Elementary in Sarasota FTA.When he arrived atthe school he had been whisked(2)a holding room:NationalSecurity Advisor Condoleezza Rice needed to(3)to him.But he soon appeared in the classroom and listened(4)asthe children went through their reading dri 11.As he was gettingready to pose(5)pictures with the teachers and kids,chief of staff Andy Card entered the room,walked(6)tothe P resident and whispered in Ms right ear.The P residentsface became(7)tense and serious.(8)nodded,Cardleft and for several minutes the P resident seemed distractedand somber but then he(9)_ his interaction with the class.“Really good readers,whew!”he told(10)_ These must besix-graders!”Meanwhile,in the room(11)Bush was scheduled to give hisremarks,about 200,people,(12)local officials,schoolpersonnel and students,waited under the hot lights.,Word ofthe crash began to(1 3)reporters called their editors,but details were sparse until someone(1 4)there was a TVin a nearby office.The P resident finally entered,about 35minutes later,and(1 5)his brief comments.This is a(1 6)time for America,，z he began.He ordered a massive(1 7)to“hunt down the folks(1 8)committed thisact.Meanwhile the bomb dogs took a few extra passes throughAir Force One,and an extra fighter escort was added.(19)the P resident too was going to have trouble(2 0)home.A.to introduceB.introducedC.introducingD.being introduced2、(2)A.intoB.forC.inD.at3、A.talkB.speakC.sayD.discuss4、(4)A.appreciativelyB.attentively.C.happilyD.absent-mindedly5、(5)A.toB.fromC.atD.for6、(6)A.overB.forwardC.backwardD.soon7、(7)A.visuallyB.visiblyC.virtuallyD.vitally8、A.CardB.S heC.HeD.T hey9、(9)A.assumedB.resumedC.consumedD.assured10、(10)A.the teachersB.themC.the kidsD.bothIK(11)A.thatB.whenC.whereD.in that12、(12)A.in additionB.includingC.excludingD.except13、(13)A.circulateB.speakC.appearD.keep14、(14)A.traced backB.rememberedC.memorizedD.conceived15、(15)A.presentedB.tookC.hadD.made16、(16)A.horribleB.terribleC.difficultD.frightening17、(17)A.experimentB.researchC.examinationD.investigation18、(18)A.andB.whoC.thatD.what19、(19)A.ButB.InsteadC.FurthermoreD.Despite20、(20)A.to helpB.gettingC.to getD.helping二、R eading Comprehension1Part ADirections:Read the following four texts.Answer the questionsbelow each text by choosing A,B,C or D.(40 points)One key answer to the problem of finding and keepingcustomers一and turning their good will into sales is havinggood customer relationship management(CRM).CRMs goal is tocreate a cooperation among sales,marketing,andcustomer-service activities within an organization in order toobtain and retain customers.CRM on the Internet一e-CRM usesWeb technology to create such a cooperation.E-CRM means different things to different companies.Some entere-CRM through traditional contact-management and sales-forceautomation software from such vendors as Gold Mine SoftwareCorp,or Interact Commerce Corp.Many companies see e-CRM asa natural extension of their call centers.In an ideal system,historical information,such as customers buying preferences,or circumstantial information,such as customer-contractvolumes,can launch actions and data screens.Finally,companies with corporate enterprise resource planning(ERP)systems see e-CRM as a natural part of computer-faci1i tatedmanagement.You dont need to begin on a grand scale;you can take smal1steps toward a comprehensive e-CRM system with experiencedcontact management companies such as Commence Corp.Gold MineSoftware Corp.,Interact Commerce Corp.,and MultiactiveSoftware.GoldMine 5.0 is aimed at teams of 1 to 50 users whowant to track,refer,and act on telephone and e-mail contactsfrom customers.The users neednt reside on a local network tocoordinate an action.All each user needs is an IP address.GoldMine Front Office offers templates for specific industries;these define roles and relationships and include rules forworkflow processes.Similarly,Interact Commerce Corp,has amulti-layer product family,including ACT2000 andSalesLogix2000.Each can integrate the activities of sales,marketing,and support teams.Smaller organizations can also take advantage of the servicesof dot-com companies such as salesforce,com and UpS,which focus primarily on sales-force automation.Thesecompanies will put your basic e-CRM services online for under$50 per user per month.On the downside,you dont get muchcustomization or integration.Some e-CRM companies have fewer options,and often concentrateon vertical markets.Janna Systems,for example,specializesin e-CRM solutions for the financial services industry.Somecompanies,such as eGain Communications Corp,and Talisma Corp.specialize in e-mail based CRM and offer both hosted and onlineservices.Socrates Technologies Corp,takes the online ASPapproach and offers the SalesLogix2000 suite on the Web alongwith other e-business applications.In the opening paragraph,the author introduces。