管理英语3单元自测7答案

1、题目： How is everything going? _, weve been quite busy this month and theres been quite a lot of progress since the last inspection.答案：As you can see题目： Id like to take a look first at those structural support beams that were going to be put in place on the second floor._, heres your jacket and helmet, and youd better put on these boots as well its our site policy.答案：Certainly题目：_ about it now?Every time a customer has complained weve followed our store policy and offered them an exchange or a ful

2、l refund.答案：Whats being done题目：I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.Right, of course._ _答案：Ill get on it right away.题目：Whats the latest situation with all these customer complaints weve been receiving?_ _the quality of the material has not always been up to standard.答案：Im afraid题目：A Chinese company is going to _ over the well-known Japanese company TOSHIBA Corporation.答案：take题目：Apple almost lost its dominance

3、in thesmartphone market _ it became clear that it was difficult to make a call using the much expected iPhone 4.答案：when题目：Im going to have a _ with Mark about this issue tomorrow.答案：word题目：Lets go _ the reports on the latest work.答案：over题目：Not only _ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.答案：were题目：Our new school building is _ construction.答案：under题目：Proper controls that should _ developed as part of routine safety proce

4、dures were not in place.答案：have been题目：The products of this company are always _ to standard, they have very strict quality control process.答案：up题目：Then the situation _ worse by human error because of the lack of proper training.答案：was made题目：Unluckily, some Quality Management System failures _ headlines.答案：do make二、翻译子问题 1：C; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：B二、听力理解 点击听对话录音，根据对话内容判断正误（每题10分）。TASK4_TEST.MP3子问题 1：F; 子问题 2：F; 子问题 3：T; 子问题 4：T; 子问题 5：T二、听力理解 听对话录音，根据对话内容，找出“COLUMN A”中的各方是如何应对产品质量问题

5、的（每题10分）。TASK3_TEST.MP3子问题 1：Making complaints to the store; 子问题 2：Offering customers an exchange or a full refund; 子问题 3：Talking to the supplier; 子问题 4：Trying to understand and solve the problem; 子问题 5：Reporting the quality problem to the manager二、听力理解 听对话录音，根据对话内容完成下方题目（每题10分）。TASK3_TEST.MP3。子问题 1：B; 子问题 2：A; 子问题 3：B; 子问题 4：C; 子问题 5：C二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。子问题 1：comprehensive; 子问题 2：through; 子问题 3：or; 子问题 4：including; 子问题 5：from二、阅读理解 阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。子问题 1：T; 子问题 2：F; 子问题 3：T; 子问题 4：F; 子问题 5：T二、阅读理解 阅读下面的文章，根据文章内容选择题目答案。（每题10分）子问题 1：C; 子问题 2：C; 子问题 3：A; 子问题 4：C; 子问题 5：B

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