Holiday InnPA__SOP培训(doc 34)

1、34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping部门： 客房部Section: Public Area 部分： 公 区Subject: Cleaning Standard 主题： 清洁标准P&P No. HK-PA- P&P -01编号：HK-PA- P&P -01Effective Date: Jun. 1, 2006生效日期：2006年6月1日Supersedes:取代：Pages: page 2 of 2页数：Prepared by:制定人： Executive HousekeeperDistributed to:派送：PA Staff所有公区员工Approved by:批准：General ManagerPurpose: To ensure that our hotel achieve high quality and consistent standard of cleanliness.目的： 确保我们酒店始终如一的高质量清洁标准。Procedure: 海量资料下载步骤：

2、1. Cleaning the carpets, ensure there are no strange odors, stains and spots. Free of no visible dirt and soil. Edges clean/no dust build-up, free of rips and strings.地毯清洁时，应干净，无异味、污渍，没有可见的痕迹，地毯边没有积聚尘埃，没有撕破。2. Clean the floors, ensure there no scuff marks, and dust dirt or soil. No wax build-up edges and corners clean.清洁地板时，应干净，没有磨损，无尘埃和污渍。没有积上过量的蜡，各个角落干净。3. Clean desk and cabinets; ensure there is no dust dirt or soil. No oily appearance and no lint. Drawers slide evenly清洁桌子和橱柜时，应干净，无尘、无油积在表面，抽

3、屉无故障。 4. Clean desk and sofas; make sure that there are no spots or dirt. Legs clean/all wooden or metal parts, in proper working order. Paint and finish intact. Upholstery clean and spotless, legs and back of chairs dusted and free of marks. 干净，无灰尘。桌腿干净，木制品或金属部件能正常运作。桌面油漆没有磨损。桌椅布料干净，无污渍。椅腿椅背干净。5. Make sure there are no smudges, lint, dust, dirt or fingerprints on the mirror, and no cracks or chips. Hang hardly on wall.确保镜子上面没有污渍和手印，无裂缝，牢固地挂在墙上。6. Make sure there are free of earwax or soil on ea

4、r and mouthpiece on the phone. Information on phone is easy to read/clean. Phone is in proper working order. 确保电话表面干净，话机说话部位和耳机部位无尘。电话上的提示信息要清楚，且干净。线路正常。7. Make sure there are free of watermarks, dirt, soil on the windowsill. No dead insects in windowsills or ledges. Tracks are spotless.确保窗台干净，无污渍 和手印，窗帘轨道无尘。8. Make sure that there are free of watermarks, dirt, soil or dead insects on the curtains. No rips/tears. Pulls freely in tracks. Hooks intact/batons not missing. No debris/dead insects on

5、floor behind drapes.确保窗帘干净，无污渍和水渍。轨道拽拉自如，钩光亮，没有丢失的钮。窗帘后没有死的昆虫碎片和垃圾。9. Make sure there are no cobwebs. No glue bleeding through wallpaper. Vinyl intact-rips/tears, not busting at seams & not coming unglued.确保墙角没有蜘蛛网，墙纸没有胶水漏出，也没有破烂和卷边现象。10. Make sure there is no dusty on front or top of the pictures frames.确保画框干净，框架四周无尘。11. Make sure there is no trash, dirt soil or hair outside the wastebasket. In good condition, no marks or scuff marks.确保垃圾筒干净，无废物、灰尘、头发等。质量完好，无污渍。12. Make sure there is free of du

6、st/dirt on the vents, and secure. 确保空调通风口干净、无尘，安全。13. Make sure there is free of dust/dirt on the doors. No dust inside door jam. Number is clean and visible. Door knob is not loose. Finish intact. Thresholds are clean on all room doors, including connecting doors.确保房门干净，无尘，房间号干净可见，门把手完好，门漆光亮。门槛要干净，含相连的房间的门也要干净。14. Make sure there is free of dirt, trash, ashes and smoking debris in the ashtrays. Not cracked or chipped, high polished appearance.确保烟灰缸干净无尘，无烟灰，无裂缝，表面漆光亮洁净。15. Make sure there are fr

7、ee of fingerprints and soil on the light switches. Screws are intact.确保灯开关干净，无手印和渍迹。螺丝要光亮。16. Make sure there are no dirt or dust on top or sides of the control set of climate control box. And it is in proper working order.确保温度调节箱的控制装置干净无尘，运作正常。17. Make sure there is no body waste visible in the toilet bowels. Free of urine spots, dirt, and soil. All parts clean, No soil in between toilet lid and seat. And it is in proper working order. Basin is clean, toilet seat and lid is in good condition, t

8、oilet in good condition.确保马桶已冲洗干净，没有粪便和尿渍，所有部件设备干净。运作正常，便盆干净，便池座和马桶盖良好。18. Make sure grab bars are smudge free and polished dry on the grab bars.扶手干净无渍，光亮。19. Make sure faucets clean and shiny. No residual or build-up. Fixtures are intact, easy to turn water on and off.水龙头干净有光亮 ，开关自如。20. Make sure amenities neat and in proper place. Correct number present of each item. Boxed and bottles clean.客用品的盒子和项目干净整洁，数量正确。21Make sure glasses free of watermarks and topped with glass caps.玻璃杯无水渍、污渍，干净。22. Ma

9、ke sure amenities tray clean and spotless.客用品篮干净和光亮。23. Make sure hallway carpets spotless, free of scuff marks or black marks.走廊地毯干净，无划痕、黑渍。Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping部门： 客房部Section: Public Area部分： 公 区Subject: Know the cleaning tools 主题： 各种清洁工具的认识P&P No. HK-PA- P&P -02编号：HK-PA- P&P -02Effective Date: Jun. 1, 2006生效日期：2006年6月1日Supersedes:取代：Pages: page 2 of 2页数：Prepared by:制定人： Executive HousekeeperDistributed to:派送：PA Staff所有公区员工Approved by:批准：General ManagerPurpose: To know all cleaning tools using in PA目的： 认识各种清洁工具，在工作中方便使用。ITEMS:项目：

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