8d+report(英文版本8D流程及报告解析).ppt
68页1、8-D Problem Solving ProcessObjectives1. Provides participants with hand-on experience using a systematic process for resolving complex cause unknownsituations2. The problem solving process is composed of 8 systematic steps with decision analysis and problem definition techniques are featured. It emphasizes on utilization of cross function teams and provides appropriate composition of those teams3. The business impact the achievement of six sigma quality and ultimately total customer satisfaction
2、 by utilizing a problem solving process to find root causes and achieve permanent solutions8-D Problem Solving Process8-D Problem Solving ProcessCourse Outline1. Apply 8 step systematic process in identifying, correction andresolving complex problem2. Choose the appropriate analytical and systematic team throughthe 8 steps3. Practice using the 8 steps reporting system including preparationof a concern analysis report4. Working as a team8-D Problem Solving Process Overview Step 1 : Team Formation
3、 Step 2 : Describe the Issue Step 3 : Containment Plan Step 4 : Root Cause Analysis Step 5 : Corrective Action Plan Step 6 : Preventive Action Step 7 : Verification Step 8 : CongratulationsTABLE OF CONTENTS8-D Problem Solving ProcessOverviewStructured Team Problem Solving Objective -To use efficient, data-based approach for problem solving coordinate the resources; meetings - experts from the floor responsible for carrying out assignments - receptive to the consensus decision making process - ke
4、eps open mind on possibilities8-D Problem Solving ProcessStep 1 - Teamwork Building COMMITMENT COMMUNICATION LEADERSHIP MEETING EFFECTIVESS RECOGNITION & FEEBACK CONFLICT RESOLUTION CONSENSUAL DECISION MAKING8-D Problem Solving Process -STEP 2 Describe The IssueStep 2 - Define the Problem ObjectiveTo determine the extent of the problem & its effects in quantifiable terms resulting in a narrower focus for containment and cause-finding effortsSupporting Concepts and Methods Process flowcharts is/i
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