SAP WebClient UI drop down list(下拉列表)的一个故障和解决方法.docx
8页1、SAP WebClient UI drop down list(下拉列表)的一个故障和解决方法Issue descriptionToday I received a ticket with priority very high complaining that the drop down list for Business Role in Work center “Sales Operation” is empty:However, Using my user I could indeed see lots of drop down list entries there:Issue analysisI didnt start debugging immediately but made the following analysis beforehand:(1) I could reproduce this issue in my laptop with my colleagues userBased on this finding I made the following compar
2、ison between my colleagues user and mine:a. compare the authorization settings:result: The two are exactly the same ( both copied from the same user group and we didnt have authorization to make changes ).Also there is no corresponding entries found in SU53 when I test with my colleagues user.b. compare the user parameter in tcode SU3result: no difference found related to this issuec. compare the business switch settingresult: the same setting for both user(2) compare the final native html sourc
3、e codeI do believe there must be differences when the page is rendered via different users. So I use the development tool ( click F12 ) in IE, and soon found the difference:This one is the html source code generated by my user and it works perfectly:And this below is the one generated by my colleagues user. The title are completely missing!(3) Use mini-system approach to isolate and locate root causeSince this issue occurs in CRM Organizational Model management and the underlying business model
4、is huge and complex. In this situation I always prefer to use mini-system approach I described in this blog to try to make the issue also reproducible in the small nutshell. At least I could have the following benefits from the nut shell:a. the nut shell could eliminate all impacts from unrelated components so that I could concentrate on the key part of program which might lead to the issueb. the nut shell makes debugging be more efficient. For example sometimes I have to debug how does webclien
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