酒店美联英语酒店常用情景英语对话.doc

两分钟做个小测试，看看你的英语水平：美联英语提供：酒店常用情景英语对话一、结账退房相关的英语，及中英双语阅读Could you arrange to have my bags brought down?结账退房You may have your bags from the Bell Captain’s Desk in the lobby.服务生很友善，客房服务也很不错Here is the room key.下次我还会来你们这儿住Did you enjoy your stay here, Mr.Chen?我想结账Oh, yes. It is lovely.你介意让我看看吗？We look forward to seeing you again soon.我这儿记录你住了3个晚上，对吗？Well, it seems be right.我会叫服务员把行李拿下来总共是350美元，这是你的收据How would you like to make the payment?你是否可以安排一下把我的行李运下来呢？In cash, please. Here you are.您可以在大厅的服务台领取行李。

Thank you. Welcome here again.这是房间钥匙Is this where I can pay my hotel bills?陈先生，您在这里住得还愉快吗？Yes, may I have your room number?噢，是的，很好My room number is 336.我们期待着很快就能再次见到您Just a moment, please.嗯，好像没错Until what time could I use the room then?您打算如何付款？You can use it until five.付现金钱在这儿欢迎再次光临二、有人偷了我的手提包What’s the matter, dear? 亲爱的，你怎么了？bSomething awful happened. We went to the Portobello Road, and someone stole my handbag. 可怕的事情发生了我们去了波多贝罗路，有人偷了我的手提包aOh, dear. Did you lose a lot of money? 哦，亲爱的你丢了钱包吗？No. Only a few pounds. But my passport was in the bag. That’what I’m really worry about. 没有。

只丢了几英镑但是我的护照在包里那是我真正担心的You must tell the embassy about it. And I think they’ll issue you with a new one. 你必须跟大使馆说，他们会给你发个新的I’d better go tomorrow. 我最好明天去No. But you mustn’t leave it too long. Did you report it the police? 你不能耽搁太久了你向警察报案了吗？No. I couldn’t find a policeman. 没有我找不到警察Well. You must report that it’s been stolen. And give the police description of your bag. You’d better go to the local police station tomorrow morning. 嗯你必须跟警察报告说东西被偷了，描述一下包的样子你最好明天早晨去趟当地的警察局Yes. I’ll do it tomorrow. 好的我明天就去。

And Lisa. 还有，丽莎Yes? 怎么了？Don't be too upset. It’s not the end of the world. 别烦心了这又不是世界末日三、抱怨服务（双语）Complaining about the Service抱怨服务Why is my order taking so long?我点的菜为何这么久？I’ll see if the chef has begun to cook the meal.我去看看厨师是不是已经帮你做了I believe that there is an error on my bill.我的账单有误Look what you have done!看看你做的好事！I’d like to apologize for our carelessness.我为我们的粗心道歉What’s that got to do with it?那有什么关系呢？Could you please send me the cleaning bill and we will refund the cost to you？请把清理费用的账单寄给我们，我们把钱退还给您，好吗？We are very sorry to have caused you this trouble.很抱歉给您带来这种麻烦。

There is something terrible in the soup.这汤里有脏东西That won’t do at all!那根本不能喝！It would be better if you want to make up anyway.如果你们想补偿一些，那会让人感觉好些One of our cooks is ill today.今天我们的厨师，当中有一个生病了Please do. I would also like to speak with the manager.请吧我要跟你们经理谈谈Here’s an appetizer on the house to show our apology.这是我们店的免费开胃小吃，送给你以表达我们的歉意Can you switch it?你能给换一下吗？May I clean it up for you?我可以为您清理吗？I think you have made a mistake. This muffin isn’t what we ordered.我想你可能弄错了，我们没点这道松饼This baked potato tastes funny. I think it may be soggy.这个烤马铃薯味道很怪。

我想可能是没烤透Would you like it baked a little more?你愿意把它再烤一下吗？Why not？好吧I’ll see that it’s changed straight away.我马上把它换掉It’s a busy time.这会儿太忙了。