英语写作训练示范课件6-投诉信.ppt

英语写作训练6Letters of Complaint （投诉信）P 178Topic 6City Bus Company Dear Manager, I am a regular passenger of Bus No.105. Recently I find the service is very poor.Many passengers are complaining. How I wish you would improve service on this line. Thank you for your attention. Sincerely yours, Wang LeiSample 1（投诉对象）（自我介绍 + 投诉问题）（最终要求）（正文） According to the timetable, there should be a bus every ten minutes. Yet sometimes we have to wait for half an hour. At some places, the bus does not stop where it should. Therefore, passengers have to walk a long way and those at the bus stop wait in vain(白费的). Sample 1（投诉的具体问题）（正文）1. 首段：自我介绍 + 投诉问题。

2. 主体段落: 1) 投诉的具体问题 2) 提出解决问题的建议 3) 希望如何处理 3. 结尾段：表达期待解决方案的愿望投诉信内容包括：格式：信头、信内地址、称呼、正文、结尾语、签名等几个部分组成 Dear Sir or Madam, Im writing to you about a shirt I bought from your center when I was on holiday last month. When I l took it out of my bag, I found a large black mark(黑点) on the side, I was very much upset to discover this mark. At your prices, I expect top quality! I am returning the skirt with this letter and receipt(收据) and expect to receive a full refund(全额退还) of $280. 50, along with (和)$3.50 postage(邮费). Sincerely yours, Wendy Brown Sample 21. I am writing to complain about写信来投诉2. I am writing to make a complaint against. . .写信来投诉反对3. I regret to tell you that .我很抱歉地告诉你4. I am sorry to inform(通知) you that. . . 5. It is a great pity that we find there is something wrong with 发现问题投诉信开头必背句型1. When we checked(检查)., we noticed(发现).2. When I took. out of the bag and examined. closely, I found.3. When I unpacked(打开). and tried to use it, it did not work.4. This causes us not only much inconvenience but also a lot of trouble.5. At your price, I expect high quality.这样的价格期待高质量6. I am returning the trousers to you along with the receipt by post. 裤子和收据一起邮寄给你 投诉信正文常用句型I hope that the matter will be dealt with as soon as possible.希望尽早解决问题2.I hope I can get my refund as soon as possible. 希望尽早拿回退款3.I sincerely hope that you will consider my advice seriously.希望认真考虑我的建议4. I hope that my problem will get your kind consideration.希望我的问题能得到你的考虑5.I should be grateful if you would repair the machine or exchange it for a better one. 你能修好我的机器或换一台更好的我将非常感谢投诉信结尾必背句型v1.写投诉信时要就事论事，不能进行人身攻击。

同时，在描述问题时尽量采用被动句式，使描述更加客观合理 v2.写投诉信时语气要冷静、郑重、克制，不必过于礼貌语言注意点:格式：信头、信内地址、称呼、正文、结尾语、签名等几个部分组成 【写作内容】 你于两周前在某新华书店买了一本短篇故事精选(“Selected English Short Stories”)的书，昨天发现书的15-20页缺少因住得太远，故寄上所购的书及发票，希望急于更换 练习1：试卷Practice1City Xinhua BookstoreDear Sir or Madam, I bought a copy of “Selected English Short Stories” at your store last weekend. And thenI found Pages 15 - 20 missing. I live far awayso I am now sending the book with the receipt to you. Please check and replace the book assoon as possible. Sorry to give you the trouble, but Im sure you will be able to have the problem solved. Yours sincerely, Peter Carter 练习1：试卷Practice1【写作内容】六个月前，你们家装了部，但是自那以后，天天出问题。

于是你根据下列提纲向有关人员反映情况 的具体问题 希望能够引起对方注意 希望尽快解决问题关键词句：install, out of order, look into my complaint, an early action写作训练 Dear Sir, I had a telephone installed(v. 安装)at my home six months ago. But since then the telephone goes out of order(出问题)almost every day, and sometimes it has got a loose connection（接触不良）. I shall be grateful if you would kindly look into my complaint. An early action will be greatly appreciated. Yours sincerely, Jack Tang 参考范文 投诉信2：试卷Practice2【写作内容】你的邻居Brown先生每逢周末家里都有客人，而客人在离开道别时总是很大声，他们上车时又大声地按喇叭(blow the horns),经常把你们全家都吵醒，因不胜其扰，写信告诉Brown先生，希望他的客人在离开时能安静些。

写作要求】正文50字数左右，包括以上信息Dear Mr. Brown, I am your neighbor. I regret to tell you my family have been suffering from the noise your guests made on Saturday nights. They were laughing loudly and they blew the horns(喇叭) too loud. All my family were awake and found it hard to get to sleep again. I should be grateful if you ask your guests to leave quietly. Yours sincerely, Wang投诉信2：试卷Practice2。