（最新）客服个人英文简历.docx

客服个人英文简历 　D-90, 25th Street 　Clewiston, FL, 0510 　Cell: (123) 459 9784 　Email: smith.anny@ 　Career Profile: 　To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization. 　Professional strengths: 　Possess seven years of experience in customer service 　In-depth knowledge of basic operating systems 　Flexible, attention to detail and ability to learn quickly 　Possess excellent listening and responding skills 　Ability to handle multiple tasks and solve customer queries efficiently 　Possess good sales and customer service skills 　Excellent administrative and organizational skills 　Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues 　Highly initiative to manage a busy workload without close supervision 　Ability to build and maintain good relationship with customer 　Educational Summary and Certifications: 　Bachelors degree in English from Daffodils Arts College in the year 19XX 　Masters degree in English Language from university of XYZ in the year 19XX 　Certification course in Communication skills from soft skills training center in the year 19XX 　Professional Experience: 　ABC Business Center Inc, State 　20XX till date 　Customer Care Officer 　Responsible for dealing with customer relevant queries, complaints and request for information on products and services 　Assigned the tasks of recording all communications between various parties 　Handled the tasks of drafting documents as requested by Customer Care Manager 　Prepared daily, weekly and monthly statistical reports 　Responsible for generating ideas on ways to resolve problems and serve customers in a better way 　Confirmed customer understanding of the solution and provided extra customer education as required 　Techno Global Center Co Inc, State 　20XX till date 　Customer Care Officer 　Assigned the tasks of processing customer orders as well as provides details about the products and services to customers 　Handled the responsibilities of designing activities to improve business performance and customer satisfaction 　Conducted needs-based selling by using non-scripted probing techniques to find customer requirements 　Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests 　Handled the tasks of preparing customer correspondence and updating customer files 　Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization 　Areas of Interest: 　To apply my comprehensive customer service skills to meet the goals and objectives of the organization 　To increase the sales and service of the organization by applying my excellent negotiation and customer service skills 　Personal Details: 　Name: Anny Smith 　Date of Birth: XX/XX/19XX 　Employment Status: Full time 　Relationship status: Married 　Reference: 　Mr. Charlie Smith 　Senior Customer Care Officer 　Lopez Associates Co Inc, State 　Cell: 123-589-3655 　Email: smith.charlie@ 4 / 4。