外贸订单跟进英文模板.doc

外贸订单跟进英文模板 　　 　　1.未付款订单的催款模板 　　 　　Dearxxx 　　 　　WehavegotyourorderofXXXXXXButitseemsthattheorderisstillunpaid.Ifthere’sanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks! 　　 　　2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间 　　 　　Hi,xxx, 　　 　　Thankyouforyourpaymentforordersxxxxxxx.Wewillbedispatchingtheseitemswithinthenext3days.Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp. 　　 　　3.填写了发货通知后告知买家当前状况，(订单号、发货单号、运输方式和发货日期) 　　 　　Hello,xxx, 　　 　　Wearehappytotellyouwehavedispatchedyourorder!Youcantrackitsprogresswiththefollowingtrackingnumber:xxxxxx 　　 　　Youcanalsotrackthedeliveryofyourorderyourselfhere:.xxxxx.. 　　 　　Itusuallytakesabout30daysforyourorderarrive,butasthisistheshoppingseason,thelogisticspaniesareverybusyandsomeordersmaytakeslightlylongertoarrive. 　　 　　Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp. 　　 　　4.超过5天还未更新物流信息，让买家再等待 　　 　　Dearxxx, 　　 　　Asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticspaniesarerunningatmaximumcapacity. 　　 　　Yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable. 　　 　　Thankyouforyourpatience! 　　 　　5.货物退回，换物流方式重新给买家发货，并延长收货时间 　　 　　Hello,xxx, 　　 　　Duetotheoverwhelmingdemandforlogisticsthisshoppingseason,theoriginaldispatchhasfailed. 　　 　　Don’tworry!Wehavealreadydispatchedyourorderwithadifferentlogisticspany.Youcantrackthenewdeliveryofyourorderhere:.xxxxx.. 　　 　　Wehavealsoextendedthetimeperiodforyoutoconfirmdelivery. 　　 　　Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp. 　　 　　6.长时间在途，确认是否收到货物，减少买家未收到的担忧 　　 　　Hello,xxx, 　　 　　Ifyouhaven’treceivedyourorderyet,pleasedon’tworry.Wejustcheckedthetrackinginformationandit’sonitsway! 　　 　　Don’tworryaboutyourmoneyoryourpurchaseeither–ifyoudonotreceiveyourpackage,wewillresendyourorder,oryoucanapplyforafullrefund. 　　 　　Ifyouhaveanyquestionsorproblems,contactusdirectlyforhelp. 　　 　　7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷 　　 　　Hello,xxx, 　　 　　Wehavecheckedthetrackinginformationandfoundyourpackageisstillintransit.Thisisduetotheoverwhelmingdemandforlogisticsthisshoppingseason. 　　 　　Wehavealsoextendedthetimeperiodforyoutoconfirmdelivery. 　　 　　Ifyouhaveanyquestionsorproblems,pleasecontactusdirectlyforassistance,ratherthansubmittingarefundrequest.Weaimtosolveallproblemsasquicklyaspossible! 　　 　　Thanks! 　　 　　8.客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。

　　 　　Dearxxx 　　 　　Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?Beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding. 　　 　　9.货物断货，推荐类似产品建议大家及时把断货的商品进行下架) 　　 　　Dearxxx, 　　 　　Weareverysorrythatitemyouorderedisoutofstockatthemoment.Iwillcontactthefactorytoseewhenitwillbeavailableagain.Iwouldliketoremendsomeotheritemsofsimilarstyles.Hopeyoulikethemtoo.YoucanclickonthefollowinglinktocheckthemoutXXXXXX.Ifthere’sanythingIcanhelpwith,pleasefeelfreetocontactus.Thanks! 　　 　　10.折扣产品推荐 　　 　　Dearxxx, 　　 　　Thanksforyourmessage.Well,ifyoubuybothoftheXXXXitems,wecanofferyouaXXX%discount.Onceweconfirmyourpayment,wewillshipouttheitemsforyouintime. 　　 　　Pleasefeelfreetocontactusifyouhaveanyfurtherquestions. 　　 　　Thanks&Bestregards! 　　   。