XX通讯公司咨询建议书(英文)
21页1、It is recommended that, for optimal results, this file be printed to a Series III or higher printer.TELECOMMUNICATIONS2BELLSOUTHRTHUR NDERSEN & O, AAC SCOur Understanding of Your Needs 2 Project Approach.6 Benefits of Our Approach 14 Project Timeline and Professional Fees15ExhibitsI. Project Experiences. 16 II. Project Requirements19TABLE OF CONTENTSPreliminary and Tentative for Discussion Purposes OnlyTELECOMMUNICATIONS3BELLSOUTHRTHUR NDERSEN & O, AAC SCDuring the past several months, BST has i
2、nitiated several corporate initiatives aimed at responding to the focus on excellence through quality. The total quality policy was adopted because BST realized the need to position itself more competitively within the industry.CHALLENGESThe environment surrounding todays business is constantly changing. Pressure on the workforce is increasing from a variety of perspectives: Increased workforce productivity Changes in technology Job complexity Customer demands and expectationsCorporate wide resp
3、onses: Foundation Network Strategy The Quality Advantage Business Process Reengineering Efforts Process Improvement Projects Training & DocumentationBST RESPONSESBUSINESS NEEDSUNDERSTANDING YOUR NEEDSTELECOMMUNICATIONS4BELLSOUTHRTHUR NDERSEN & O, AAC SCBST/ANDERSEN TEAMBellSouth Telecommunications and Andersen have successfully worked together on a number of the business responses: Business Process Reengineering - CORE Job Design - AM Work Content Review Training - Training and Documentation Pro
4、ject FNS - Strategic Information Initiative Florida Billing SettlementAndersen is familiar with BellSouths efforts to improve the quality of service, and availability of services and productivity in customer services: Service representatives and collection representatives represent the front line linkage and contact point for this service. Moving to 24-hour-a-day, 7-day-a-week availability requires changes for the company. Small productivity increases in contact employee performance represent a
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