职场常用商务英语口语：如何用英语接待客户？ via安格英语.docx

英语培训领导者 职场常用商务英语口语：如何用英语接待客户？前台工作者每天的任务之一就是接待来宾、客户，我们经常会遇到会议室被占用或者被访人暂时不在的情况，那么在这些情况下你能够妥善地安排客户呢？如果来宾是外籍客户，你能否用流利的英语成功做好前台工作呢？在本篇文章中，安格英语老师将列举一些前台常用的接待客户所需英语口语，帮助大家更好地与外籍客人沟通，提升工作素养初级前台英语表达方式：1. How can I help you? 有什么需要帮忙的吗？2. Do you have an appointment? 你预约了吗？3. Please have a seat. 请坐4. She could be with you shortly. 她马上就会过来见您5. Can you please wait just a moment?请等一会儿，好吗？中级前台英语表达方式：1. I am afraid he left the office this morning and is not expected back until after 4 pm. 恐怕他今天早上就离开办公室了，估计下午四点以后才能回来。

2. Let me find out if he made arrangements for someone else to meet with you in his place. 我来查一下他是否安排了其他人代替他跟您见面3. Would you like me to show you around while you are waiting? 您要我带您一边等一边转转吗？4. When Ms. Terry is ready, you may take the elevator at the front to the 6th floor. 特里小姐准备好以后，您就在前厅乘电梯去6层5. There is a conference room already prepared. 那儿已经安排好了会议室6. Oh, no problem, I can see if anyone is available now to meet with you. 噢，没问题我看看现在有什么人有空儿跟您见一下7. Go ahead and have a seat, make yourself comfortable. 请随意找个位子坐一下，别客气。

8. She can help to answer the questions you have about investment accounts. 她能帮您解答关于投资账户方面的问题高级前台英语表达方式：1. Yes, Mr. Mason, I just checked with our office manager, Ms. Terry, she said Mr. Smith briefed her on your project. 是这样，梅森先生我刚刚跟我们的办公室主任特里小姐核实过，她说史密斯先生跟她简单交代过您的事情2. It’s a busy time for us right now, but if you don’t mind waiting about ten minutes, I can arrange for you to talk with Susan. 我们现在正忙得很，但是如果您不介意等10分钟的话，我能安排您和苏珊谈谈3. Here, take this number, and we’ll let you know when it’s your time; when your number is called, Susan will be ready to see you. 拿好这个编号，轮到您的时候我会叫您。

叫到您的号时，您就可以见苏珊了4. Take the elevator at the front, and when you get off the elevator, it’s the first floor on the right. 在前厅坐电梯，出了电梯，右边第一个门就是下面我们就吧学到的这些短语、句型放入前台英语情景对话中，看看如何在对话中灵活地将内容串联起来：Dialogue 1A: How can I help you?B: Yes, I am James Mason from Anderson and Associates. I would like to see Mr. Smith.A: Do you have an appointment?B: Yes, he knows I’m coming. Our meeting is set for 2 o’clock.A: I wonder if Mr. Smith forgot your meeting. I am afraid he left the office this morning and is not expected back until after 4 pm. Let me find out if he made arrangements for someone else to meet with you in his place. Will you please have a seat?B: Sure.A: Yes, Mr. Mason, I just checked with our office manager, Ms. Terry, she said Mr. Smith briefed her on your project. She is just finishing up a meeting now. She should be with you shortly. Would you like me to show you around while you are waiting?B: That would be very nice. Thank you.A: Right this way, Mr. Mason. We can start with our front office. When Ms. Terry is ready, you may take the elevator at the front to the 6th floor. There is a conference room already prepared.Dialogue 2A: Good afternoon! What can I do for you today?B: Yes, I was wondering if I could speak to someone about investment accounts you’re your company?A: Do you have an appointment with any of our financial advisors?B: No… I wasn’t aware I needed to make an appointment…A: Oh, it’s no problem, I can see if anyone is available now to meet with you. Can you please wait just a moment? Go ahead and have a seat, make yourself comfortable.B: Thank you.A: Thanks for waiting, I just talked to our crew. It’s a busy time for us right now, but if you don’t mind waiting about ten minutes, I can arrange for you to talk with Susan. She can help to answer the questions you have about investment accounts. Here, take this number, and we’ll let you know when it’s your time; when your number is called, Susan will be ready to see you.B: Where is her office?A: It’s on the third floor. Take the elevator at the front, and when you get off the elevator, it’s the first floor on the right.B: Thank you, I am sure I shouldn’t have any problems finding it.接待客户在商务往来过程中起着非常重要的作用，因此各位前台工作者赶快学习起来吧，上班族你GET了没？Power Your English！文章来源:安格英语学习网站（）未经允许 不得转载。