BusinessEngish公司结构介绍.ppt

BusinessEngishBusinessEngish公司结构公司结构介绍介绍CEO : chief executive officer 首席执行官首席执行官chairman of the board of directors 董事长董事长VP: vice president 副总裁副总裁general manager 总经理总经理 . . .Common business titles in EnglishHierarchical pyramid structure 层级制金字塔结构Flat management structure 扁平化的管理结构Flexible company with projected-based teams 有项目小组构成的灵活公司体系Types of company structureManagers 经理 Secretary 秘书Sales (department) 销售部 Account department 客户部Customer service department客服Public relations 公关部….Different DepartmentsA managerBe responsible for the main activities of the company such as manufacturing and sales(负责公司制造、销售等主要业务)Make decisions 决策Make plans 制定计划….Functions Of Different DepartmentsCEO : chief executive officer 首席执行官首席执行官chairman of the board of directors 董事长董事长VP: vice president 副总裁副总裁general manager 总经理总经理deputy general manager 副总经理副总经理assistant manager 副经理助理副经理助理personal / human resources manager人事部经理人事部经理director of the financial section 财务主管财务主管marking manager 营销部经理营销部经理 administrative manager 行政部经理行政部经理sales manager 销售部经理销售部经理public relations manager 公关部经理公关部经理production manager 生产部经理生产部经理Types of company structure 公司结构类型公司结构类型•Hierarchical pyramid structure 层级制金字塔结构，即层级制组织结构，是公司组织结构形式之一。

这种结构的特点是，公司内部功能齐全，科室设置完备，公司组织层次多，机构呈纵向垂直构架自上而下逐级授权，自下而上逐级汇报，信息流通缓慢，沟通渠道有限，多重领导，效率低下•Flat management structure 扁平化的管理结构， 公司组织结构形式之一公司经理即公司所有人，这类企业通常是小型公司组织结构简单，机构呈横向扁平设立，信息反馈环节少，效率高，管理层对经营环节既不失去控制，又能使企业反应迅速及时反馈信息保证了有效管理和竞争优势与Hierarchical management structure 层级制管理结构相对•Flexible company with projected-based teams 有项目小组构成的灵活公司体系由基于信息技术、自我管理、分工明确的任务小组或者事业单位构成，公司组织机构呈现灵活机动的特性，该组织机构按项目小组设立，各项目小组或者事业单位直接对分管总经理负责既能有效管理庞大复杂的层级制组织结构，又可以保持企业家式新兴公司的快速反应信息技术作为该组织结构协调管理和决策反馈的中枢Accounts departmenthuman resources departmentR&D department Production departmentSecretaryDispatch departmentSales departmentCustomer service departmentPublic relationsCEO/President/ManagersManagers 经理•Be responsible for the main activities of the company such as manufacturing and sales• (负责公司制造、销售等主要业务)•Make decisions 决策•Make plans 制定计划•Handle difficult situations at work 解决工作难题•Deal with problems and complaints 处理投诉•Sign contracts 签订合同•Monitor expenses claims 检查核实报销单Secretary 秘书• Make / answer telephone calls接打• Make/ take notes, minutes and messages deal with files and correspondence 负责会议记录和留言等• Write memos and reports 处理文件、信函• Work at computer for word processing 起草、备忘录以及报告等• Receive guests and visitors 用电脑进行文字处理• Arrange meetings 安排会议• Make appointments 安排来访预约Sales department 销售部• Launch marketing promotions 举办促销活动• Introduce products 推介产品• Demonstrate products 演示产品• Take care of complimentary presents 负责促销赠品工作• Persuade customers to buy 说服顾客购买商品• Launch campaigns 组织商品推销活动• Place advertisements 刊登广告• Advertise products 为商品做广告• Bargain about price 讨价还价• Offer discount 提供促销折扣Public relations 公关部•Talk to the press and the public 与新闻媒体和公众交流•Communicate information from the company 向外界披露公司信息•Give away publicity products 赠送宣传品•Entertain business clients 招待客户•Alter/ create / develop/ establish/ improve/project/promote corporate image 改变/创立/发展/建立/改善/突出/推广企业形象Account department 客户部•In charge of development and maintenance of the company’s business resources 负责公司业务资源的开发及维护•Engage in planning and organization of corporate hospitality events 负责大型企业公关活动的策划与组织•Analysis and understand the market 分析业界动态，了解市场行情。

•Personalize offerings 提供个性化服务•Pass demands and suggestions from the clients to the company and communicate information from the company 把客户的想法和需求传达给公司，再把公司相关信息传达给客户•Anticipate customer wants 预测顾客需求•Keep clients and the company in good relationship 使客户与公司之间保持和谐/良性的合作关系Customer service department 客服部•Deal with customers’ calls and solve problems 处理客户来电，解决客户问题•Accept repairs and deal with customers’ complaints 接受维修业务和处理客户投诉•Communicate timely with customers 与客户及时进行沟通•Offer a comprehensive and convenient after-care service 提供全面便捷的售后服务•Offer a full professional after-sales service 提供整套的专业售后服务•Undertake installation and testing tasks from the company 负责承担公司分配的安装/调试任务•Offer training to users’ technical staff 为用户技术人员提供培训服务Accounts department 会计部• Make / work out budget 制定收支预算• Keep accounts 完成会计记账• Deal with financial matters 处理各种财务事项Personnel / human resources department 人事部•Recruit / hire new staff 招聘新员工•Interview applicants 面试申请者•Promote staff 晋升员工职务•Train staff 培训员工•Fire staff 解聘员工•Retire staff 辞退员工•Deal with relationships between management and work force 协调管理层与员工的人事关系R&D department 策划部•Do market research 进行市场调查•Do product research 进行产品调查•Design a product 设计/ 策划产品•Carry out/ perform / conduct experiments 开展新产品试验•Customize a product 根据顾客的具体要求研制产品Production department 生产部•Plan and organize operations 计划和组织生产•Prepare operational schedules 编制生产经营作业计划•Schedule projects and deal with plant maintenance 安排项目以及负责设备运行•Coordinate manufacturing activities to ensure production and quality of products meet specifications 协调生产活动，保证产品生产质量符合要求•Observe workers to ensure compliance with standards 监督检查员工按照标准进行生产。

Dispatch department 仓储部•Manage inventories 管理库存•Make/ receive and manage sales orders 接受销售订单，管理销售订单•Handle the receipt, storage and issue of stock 接收产品入库，发货•Prepare and check orders to go out to shops 根据订单备货和验货•Deliver goods 送货Purchasing department 采购部•Select suppliers 挑选供应商•Keep records of prices and order office supplies 登记价格和订购办公用品•Procure materials according to operational schedules 根据生产进度计划，安排产品的采购进货•Prepare purchase orders 制定采购订单•Manage customer relationship and deal with suppliers 从事客户关系管理，管理供货商结束结束 。