ISOTS9002：2016质量管理体系ISO9001：2015应用指南.docx

WORD格式ISO/TS9002:2016，IDTISO9001:2015质量管理体系理解、实施、应用指南GuidelinesfortheUnderstand,implementandapplyofISO9001:2015Qualitymanagementsystems2017-10-01发布2017-10-01实施编译专业资料整理目次前言.................................................................................................................................................................v引言................................................................................................................................................................vi1范围.............................................................................................................................................................72规范性引用文件...........................................................................................................................................73术语和定义..................................................................................................................................................74组织环境......................................................................................................................................................74.1理解组织及其环境...................................................................................................................................74.2理解相关方的需求和期望........................................................................................................................84.3确定质量管理体系的范围......................................................................................................................104.4质量管理体系及其过程.........................................................................................................................105领导作用....................................................................................................................................................125.1领导作用和承诺....................................................................................................................................125.1.1总则..................................................................................................................................................125.1.2以顾客为关注焦点............................................................................................................................135.2方针.......................................................................................................................................................135.2.1制定质量方针...................................................................................................................................135.2.2沟通质量方针...................................................................................................................................145.3组织的岗位、职责和权限......................................................................................................................146策划...........................................................................................................................................................156.1应对风险和机遇的措施.........................................................................................................................156.2质量目标及其实现的策划......................................................................................................................166.3变更的策划............................................................................................................................................177支持...........................................................................................................................................................187.1资源.......................................................................................................................................................187.1.1总则..................................................................................................................................................187.1.2人员..................................................................................................................................................187.1.3基础设施..........................................................................................................................................187.1.4过程运行环境...................................................................................................................................197.1.5监视和测量资源...............................................................................................................................197.1.6组织的知识.......................................................................................................................................207.2能力.......................................................................................................................................................217.3意识..................................................................................................................................。