民航售票英语.ppt

民航售票英语（96566）,陈 昕 chenxin@cewh-,预先订座,简介用语 A: Hello. This is the Booking Office of China Eastern Wuhan. 甲：你好，这里是东航武汉公司售票处 B: Hello. This is Wang Lin speaking. 乙：你好，我是王林 A: What can I do for you, Sir? 甲：先生，您有什么事吗？ B: I want to make a reservation on the Flight SK996 the Thursday 15, August. 乙：我想订一个8月15日星期四SK996航班的座位 A: Your name is Wang Lin, W-a-n-g L-i-n, right? 甲：您的名字是王林W-a-n-g L-i-n,对吗？ B: Yes. That’s right. 乙：对 A: Your reservation is OK. Bye. 甲：您的订座已办妥 B: Thank you. Bye. 乙：谢谢确认订座,A: Would you please tell me your flight number? 甲：您能把您的航班号说一遍吗？ B: Yes. It’s SK996. 乙：可以。

是SK996 A: And your name? 甲：您的姓名？ B: My name is Wang Lin. W-a-n-g L-i-n. 乙：我叫王林W-a-n-g L-i-n A: OK. I’ve got it. Your reservation is OK. Thank you for reconfirmation. Bye. 甲：好的，我找到了您的订座没问题谢谢您确认订座 B: Thank you. Bye. 乙：谢谢需要查询，礼貌对待,注意：使用Would you please 等，语音升调 A: Do you want to take Flight CZ3135 this Saturday? 甲：您要坐本周六CZ3135航班？ B: Yes. That’s right. 乙：对就是那个航班 A: Would you please wait a minute? I’ll have a check to see if there is any seat on that flight. 甲：您能稍微等一下吗？我来查查看该航班上是否还有座位 B: All right, please. 乙：好的。

请查吧查到有座位，告诉乘客,词汇：first class, business,economy. A: I’m very happy to tell you, there are still some seats on that flight. 甲：我很高兴地告诉您，该航班上还有座位 B: Very good. Thank you very much. 乙：非常好，多谢 A: What class of seat are you going to take? First class or economy? 甲：您要坐什么等级的座位？是头等舱还是经济舱？ B: Economy, please. 乙：请给我订经济舱 A: All right. Your seat is OK. 甲：好的您的座位订妥了多个航班查询,A: I’d like to know how many flights are there going to Guangzhou this Friday. 甲：我想知道本周五有几个航班飞广州 B: Would you please wait a second? I’ll check it for you. 乙：请您稍微等一下行吗？我为您查一查。

A: All right. Thank you very much. 甲：好的非常感谢 B: You are welcome. 乙：不客气多个航班查询,A: Have you got it, Miss? 甲：你查到了吗，小姐？ B: Yes. I have got it, There are 7 Flight going to Guangzhou this Friday. 乙：是的，查到了本周五有7个航班飞广州 A: Where do they depart, then? 甲：那么都什么时候起飞呢？ B: There are 3 in the morning and 4 in the afternoon, leaving at 0830, 0945, 1115, 1450, 1545, 1720 and 2005, respectively. Which one do you prefer? 乙：上午3个航班，下午4个航班，起飞时间分别为8点半，9点45分，11点15分，14点50分，15点45分，17点20分和20点5分您想坐哪个航班？ A: 1115,please. 甲：请给我11点15分的航班吧。

B: OK. 乙：好的——航班较多的国内航线，无须提前订座,A: Hello. This is the Beijing Booking Office of China Southern Airlines. 甲：你好这里是中国南方航空公司北京售票处 B: Hello. This is Zhang Guohua speaking. 乙：你好我是张国华 A: Can I help you, Sir? 甲：先生，您有什么事吗？ B: I want to go to Guangzhou by air next week. So I want to make a reservation now. 乙：我下个星期要去广州所以想订个座位 A: You see, there are so many flights leaving Beijing for Guangzhou everyday. So it’s not necessary for you make a reservation. Just come to our booking office and buy a ticket. 甲：您知道，每天有那么多航班飞北京广州。

所以没有必要订座您就到我们售票处买张机票就行了 B: All right. Thank you. 乙：好的——旅游淡季，无须提前订座,词汇：low season ,peak season A: Hello. This is the Beijing Booking Office of Xinjiang Airlines. 甲：你好这里是新疆航空公司北京售票处 B: Hello. This is Huang Dawei speaking. 乙：你好我是黄大伟 A: What can I do for you, Sir? 甲：先生，您有什么事吗？ B: I want to go to Urumqi by air next Sunday. So I want to make a reservation in advance now. 乙：我星期天要去乌鲁木齐所以想提前订个座位 A: You need not to make a reservation in advance now. It’s the low season now. We have a lot of seats now. You may come at any time to purchase an air ticket here. 甲：您不需要提前订座。

现在是淡季我们现在有许多座位您随时都可以到我们这里买机票 B: OK. Thank you. 乙：好的改订航班,A: Hello. This is the Booking Office of Air China. 甲：你好这里是中国国际航空公司售票处 B: Hello. This is Chen Hong speaking. 乙：你好我是陈红 A: Anything I can do for you? 甲：请问你有什么事？ B: I want to change my reservation. 乙：我想改订我的航班 A: What’s you last flight number? 甲：你上次订的航班号是多少？ B: It’s Flight CA981, on Friday, 16, September. 乙：是9月16日，星期五的CA981航班A: OK. I’ve got it. When do you prefer to go? 甲：好的我找到了你打算什么时候走？ B: The same flight, on Friday, 23, September. 乙： 9月23日，星期五的同一航班。

A: Your new reservation is OK. 甲：你的新座位已经订妥 B: Thank you very much. 乙：非常感谢 A: You’ve welcome. Good-bye! 甲：不客气再见！ B: Good-bye! 乙：再见！,变更,座位已满 做候补旅客 改签（改时间，航班，名字等） 退票,您要的航班上没有座位了,A: Hello, Sir. 甲：你好，先生 B: Hello, Miss. 乙：你好，小姐 A: Can I help you? 甲：你有什么事吗？ B: I’d like to book a seat for Flight CA931 next Tuesday. 乙：我想订一个下星期二CA931航班的座位 A: I’m sorry. The flight has already been fully booked. 甲：对不起该航班已经订满了 B: What should I do then? 乙：那我该怎么办呀？ A: If time permits, you can take the flight next Friday. 甲：如果时间允许，你可以乘下星期五的航班。

B: That would be too late for me. 乙：那对我来说就太晚了作候补乘客 （standby),A: Please don’t be so worry. Can’t you go next Friday? 甲：请你不要那么着急你下星期五走不行吗？ B: No, I can’t. I must be there next Tuesday for I’ll have an important meeting there on Thursday, but you don’t have any flight on Wednesday. 乙：不行因为我星期四在那儿有一个重要的会议，你们星期三又没有航班，所以我必须在星期二赶到那里 A: Then I can put your name on the waiting list. If there’s any cancellation, you can get it. 甲：那我就把你登记在候补乘客名单上吧如果有人取消订座，你就可以得到那个座位了 B: Can I go next Tuesday?,作候补乘客,乙：我下星期二能走吗？ A: I think you can. Because many people make reservations on several flights, but actually they will use only one. 甲：我觉得可以。

因为有许多乘客在几个航班上订座，但是实际上只使用一个订座 B: Thank you very much. 乙：非常感谢 A: You’re welcome. 甲：不客气。