酒店交流英语.pdf

酒店交流用语欢迎词和问候语：1.Good moring(afternoon,evening),sir(madam)早上（下午，晚上）好，先生（夫人）2.How do you do?您好！（初次见面）Glad to meet you.很高兴见到您3.How are you?您好吗？Fine.Thanks.And you?很好，谢谢您好吗？4.Welcome to our hotel(restaurant,shop).欢迎到我们宾馆（餐厅，商店）来5.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过的愉快6.I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快客人离店时）7.Have a good time!祝您过的愉快！用语：8.*hotel,front desk,can I help you?*饭店，前厅，有什么能帮您的吗？9.Sorry,I have dialed the wrong number.对不起，我拨错号了。

10.May I speak to your general manager?能和你们总经理说话吗？Speaking.名师资料总结-精品资料欢迎下载-名师精心整理-第 1 页，共 15 页 -我就是11.Sorry,he is not in at the moment.对不起，他现在不在Would you like to leave a message?您要留口信吗？12.Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？祝贺语：13.Congratulations!祝贺您！14.Happy birthday!生日快乐！15.Happy new year!新年快乐！16.Merry christmas!圣诞快乐！17.Have a nice holiday!假日快乐！18.Wish you every success!祝您成功！答谢和答应用语：19.Thank you(very much).谢谢您非常感谢您）20.Thank you for your advice(information,help)感谢您的忠告（信息，帮助）21.It is very kind of you.谢谢，您真客气。

22.You are welcome.不用谢23.Not at all.不用谢Dont mention it.名师资料总结-精品资料欢迎下载-名师精心整理-第 2 页，共 15 页 -不用谢24.Its my pleasure.非常高兴为您服务With pleasure.）(My pleasure.)25.I am at your service.乐意为您效劳26.Thank you for staying in ou hotel.感谢您在我们酒店下榻27.Im sorry.很抱歉28.Excuse me.对不起29.Im sorry,it is my fault.很抱歉那是我的错30.Sorry to have to kept you waiting.对不起，让您久等了31Sorry,to interrupt you.对不起，打扰您了32.I am sorry about this.对此表示抱歉33.I apologize for this.我为此道歉24.Thats all right.没关系35.Lets forget it.算了吧征询语：36.May(can)I help you?我能帮您什么吗？Yes,please.好的。

37.What can I do for you?我能为您做点什么吗？名师资料总结-精品资料欢迎下载-名师精心整理-第 3 页，共 15 页 -38.Is there anything I can do for you?有什么能为您效劳的吗？39.Just a moment,please.请稍等一下40.May I use your phone?我能借用您的吗？Certainly.当然可以Yes,of course.当然可以指路用语：41.Go upstairs/downstairs.上楼/下楼42.Its on the second(third)floor.在二（三）楼43Excuse me.对不起Where is the washroom(restroom,elevator)?请问盥洗室（休息室，电梯）在哪？44.This way please.请这边走Turn ringt/left 往右转/往左转45.Its in the lobby near the main entrance.在大厅靠近大门46.It is in the basement at the end of the corridor.在地下室走廊尽头提醒用语：47.Mind(watch)your step.请走好48.Please be careful.请当心49.Please dont leave anyting behind.请别以往您的东西名师资料总结-精品资料欢迎下载-名师精心整理-第 4 页，共 15 页 -50.Dont worry.别担心51.Take it easy.放心好了52.Please dont smoke here.请不要在这边抽烟告别语：53.Goodbay.再见54.See you late.再见55.Good night.晚安56.See you tomorrow.明天见57.Goodbay and thank you for coming.再见，谢谢您的光临58.Goodbay and hope to see you again.再见，希望在见到您59.Have a nice trip.一路平安60.Wish you a pleasant journey!Good lucky!祝您旅途愉快！祝您好运！客房部：1.Housekping.May I come in?客房服务员，我可以进来吗？2Leave your laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋里3.I hope I am nont disturbing you.我希望没有打扰您4.One moment,madam.I will bring them to you right away.名师资料总结-精品资料欢迎下载-名师精心整理-第 5 页，共 15 页 -等一会，夫人。

我马上送过来5.I will send for an electriciant(doctor,)我给您请电工（大夫）工作常用英语练习1.Ni hao Jinma hotel,*speaking.How may I help you?你好，这里是金马大厦，我有什么可以帮您的吗？2.Good morning,operator*speaking.How may I help you?你好，这里是总机有什么可以帮到您吗？3.Certainly,Mr*,your coffe/tea will be send to your room at*.当然，*先生您的咖啡/茶会在*点送到您的房间Just a moment,please.I will send to your room.请稍等，我会为您送到房间4.The emergency flashlight is in the drawer of the night stand.应急手电在床头柜的抽屉里4.We have some mobile phone chargers.If your battery needs recharging,we can lend a charger to you.Gould you tell me which brand of your mobile phone is?我们有一些充电器，如果您需要充电，我们可以借给您充电器，您能告诉我您的牌子吗？1.Good morning,Jinma hotel,how may I help you?早上好，这里是金马大厦，我可以帮您吗？2.Good morning,Mr/Ms.hotel operator.This is(operator name).How may I help you?早上好，先生/女士,我是能帮助您吗?3.Good morning,operator,may I help you?早上好，这里是总机，我能帮助您吗？名师资料总结-精品资料欢迎下载-名师精心整理-第 6 页，共 15 页 -4.One moment please,I will connect your call.Thank you for calling.请稍等，我现在帮您转接，谢谢您的来电。

5.May I place you on hold?您可以上稍等一下吗？6.It is my pleasure 我很乐意7.I am sorry,the line is busy.对不起，对方占线8.May I try another number for you?我可以为您转接另一个吗？9.I am sorry,nobody answers.对不起，没有人接10.May I take message for him/her?我可以为您留言给他/她吗？11 May I try other extension for you?我能帮您转接另一个分机吗？12.May I try again for you?我再帮您转接一次13.Thank you for waiting 谢谢您的等候14.Sorry to have kept you waiting 对不起，让您久等了15Sorry,I dont quite understand you,one moment please;I will get my colleague to help you.对不起，我不太明白您的意思，请稍等一下，我叫我的同事来帮助您。

16.Sorry to disturb you,Mr*,this is the operator,but there is a long distance call for you form Hong Kong,Mr*is calling and he said it is very urgent.Do you want to take the call?*先生，这是总机，对不起，打扰了，有一个从香港来的长途是某某先生打来的，他很紧急，您现在方便接听吗？17.Yes,Ms*,if there is any call for you,we will transfer it to Horizon lounge and please inform us when you are back to your 名师资料总结-精品资料欢迎下载-名师精心整理-第 7 页，共 15 页 -room,thank you.是的，先生，如果有您的，我们都会帮您转到豪华休息厅，并请您告诉我们您什么时候会您的客房，谢谢18.Mr*，you wish a wake up call at 6:30am for room number 1021.Do you need a second call?*先生，您有一个早上六点半的叫醒，房号1021，您是否需要第二次叫醒。

19.We will give y。