IT战略老师的chp5DEVELOPINGITPROFESSIONALISM2013章节.ppt

IT Strategy,经济与管理学院 祁 巍 副教授 qiwei@,Review,Communicating with Business Managers We will explore the business and interpersonal competencies that IT staff will need in order to do their jobs effectively over the next five to seven years and what companies should be doing to help develop them. Communication in business-IT relationship What is “good” communication? Obstacles to effective communication “T-level” communication skills for IT staff Improving business-IT communication,Review,Building a Strong Relationship with the Business We will examine the nature of the business-IT relationship and the characteristics of an effective relationship that deliver real value to the enterprise. The nature of the Business-IT relationship The foundation of a strong Business-IT relationship,Review,Mini-Case: Delivering Business Value with IT at Hefty Hardware From this mini-case, we can see business and IT executives at Hefty Hardware grappling with conflicting priorities and perspectives and how best to work together to achieve the company’s strategy.,Week 3,Main Contents,Developing IT Professionalism This chapter discusses the personal responsibilities of every IT staff member for the quality, effectiveness, and value of their work. Objectives: Principle of professionalism for IT staff Section I Mini-Cases (class discussion) Investing in TUFS In this case, we focus on how does CIO Martin Drysdale watches as all the work his IT department has put into a major new system fails to deliver value. IT Planning at ModMeters We can follow CIO Brian Smith’s efforts to create a strategic IT plan that will align with business strategy, keep IT running, and not increase IT’s budget.,Developing IT Professionalism,Introduction,“We had visitors from overseas meeting with us. At 4:00 p.m., Jack, our senior technician just got up and left and didn’t come back. We were all left floundering. The next day, when I asked him where he’d gone, he said he’d had to catch his regular train home!” “So many of our people are in a ‘what can you do for me?’ mode. They don’t want to wear a pager. They are arrogant. They don’t take the time to understand the impact of their work on the business. They don’t seem to care.” “Some IT people simply don’t understand organizational dynamics. I’ve seen them send blistering e-mails to people with cc’s to the whole world. How can they do that?”,Introduction,IT professionalism is a growing problem for them and for their organizations. Managers are frustrated that many of their newer employees simply don’t understand what it means to “be professional” in their job. older staff is sometimes stuck in a comfort zone, doing a job that was acceptable fifteen years ago and not recognizing that standards of working behavior ratcheted up since then.,Introduction,Our colleges and universities don’t teach professionalism,” remarked one IT manager. Professionalism remains an unarticulated set of working behaviors, attitudes, and expectations. The days when eccentric IT workers were hidden away in a “glass house” or ivory tower somewhere are long gone. an increased dependence on and interaction with others,Introduction,Professionalism is the glue that keeps teams of diverse individuals working together towards the same goal.,Introduction,Research organization The authors convened a focus group of senior IT managers from a variety of organizations. Target identify a set of behaviors and attitudes that could be considered generically applicable to IT workers regardless of the organization for which they work or the type of work they do. Process Participants were given a series of questions to consider in advance to help them identify the behaviors they considered professional or unprofessional, the issues associated with developing IT professionalism, and how IT professionalism differs from that of other occupational groups.,Professional vs. Peofessionalism,Profession characterized by a systematic body of theory, recognized professional authority, community sanctions, a regulative code of ethics; and a culture of norms, values, and symbols. (Greenwood, 1965, Caplow, 1966) Professionalism refers to a person’s attitude to, behavior on, and capabilities in the job.,Professional Behaviors Include … (Belilos, 1998; Boushka, 1998, Chial, 1998),“Treat your peers with respect and consideration” “Behave with integrity at all times” “A professional does not make hateful or threatening statements about others” “A professional does not behave in a bizarre manner” “A professional shows up on time and is prepared”,Professionalism Involves…,Behaviors towards an employer clients peer groups Adherence to ethical standards Ability to manage job commitments deal with cultural diversity cope with change,Imperatives of the ACM Code of Ethics and Professional Conduct,General moral imperatives Specific professional imperatives Organizational leadership imperatives,key characteristics of IT professionalism,Tom DeMarco describes four key cha。