Business Etiquette presentation - topics and body.pdf

Business Etiquette and Professional PresenceWhat is Business Etiquette?? ?Common sense combined with Common sense combined with consideration of others.consideration of others.? ?Rules of behavior which have evolved over Rules of behavior which have evolved over time.time.? ?Manners “grease” the wheels of business Manners “grease” the wheels of business and social interaction.and social interaction.Underlying principles behind Business Etiquette and Professional Presence?? ?“Respect others and help them feel “Respect others and help them feel comfortable by behaving in the least comfortable by behaving in the least offensive manner possible.”offensive manner possible.”? ?Part of overall “impression management”Part of overall “impression management”? ?Quality that creates credibility and a sense Quality that creates credibility and a sense of competence.of competence.? ?Blend of poise, selfBlend of poise, self- -confidence, control, and confidence, control, and denotes maturity.denotes maturity.What Business Etiquette is NOT:? ?Pretentiousness, phoniness or any behavior Pretentiousness, phoniness or any behavior that is “overdone” or “superior” (Ex. Think that is “overdone” or “superior” (Ex. Think Niles Crane!)Niles Crane!)? ?Good manners not based on elitism…but on Good manners not based on elitism…but on common mon sense.? ?Being well mannered means respecting Being well mannered means respecting others and treating them with courtesy. others and treating them with courtesy. Business Etiquette and Professional Presence-why care?? ?In today’s global environment business is In today’s global environment business is conducted with people of varying backgrounds conducted with people of varying backgrounds and experience.and experience.? ?Learn to deal with and adapt to constantly Learn to deal with and adapt to constantly changing situations.changing situations.? ?Strong knowledge of business etiquette can Strong knowledge of business etiquette can enhance business growth.enhance business growth.? ?When you are employed with an When you are employed with an organization…YOU represent that company!organization…YOU represent that company!BUSINESS ETIQUETTE TOPICS? ?Telephone EtiquetteTelephone Etiquette? ?Communication: Voicemail/ECommunication: Voicemail/E- -mailmail? ?Mingling/Business Receptions/IntroductionsMingling/Business Receptions/Introductions? ?On the Job EtiquetteOn the Job Etiquette? ?Dining EtiquetteDining EtiquetteTelephone Etiquette? ?Be aware of your “voice impression”Be aware of your “voice impression” i.e. speak clearly and modulate your words i.e. speak clearly and modulate your words (Listen to yourself on an answering (Listen to yourself on an answering machine!)machine!)? ?When calling a professional office for any When calling a professional office for any reason, ALWAYS identify yourself.reason, ALWAYS identify yourself. i.e. “Hello, this is John Smith and I’m i.e. “Hello, this is John Smith and I’m calling for Mr. Bart Simpson.” calling for Mr. Bart Simpson.” Respect others time? ?After placing a call, identify yourself and After placing a call, identify yourself and ask, “Do you have a minute?” or “Is this a ask, “Do you have a minute?” or “Is this a good time to reach you?”, before good time to reach you?”, before proceeding with your call.proceeding with your call.Ask rather than just place someone on hold? ?After placing someone on hold and After placing someone on hold and returning to the line, say, “Thanks for returning to the line, say, “Thanks for waiting” rather than “I’m back…”waiting” rather than “I’m back…”? ?When screening calls, ask “Who is calling When screening calls, ask “Who is calling please?”, rather than “Who is this?”please?”, rather than “Who is this?”Call Waiting? ?Only as good as the person using it Only as good as the person using it RULE: Just because you have call waiting, RULE: Just because you have call waiting, it is up to you whether to use it…it is a it is up to you whether to use it…it is a judgment call. Decision should be based on judgment call. Decision should be based on who you are speaking to and relationship to who you are speaking to and relationship to the person. the person. Watch your speech habits!!? ?Phrases TO use: “One moment please”, Phrases TO use: “One moment please”, “Yes”, “All right”, “She’s not available “Yes”, “All right”, “She’s not available now”, “Goodnow”, “Good- -bye”.bye”.? ?Phrases NOT to use: “Hang on”, “Yeah”, Phrases NOT to use: “Hang on”, “Yeah”, “ “OkeyOkey- -dokedoke”, “Uh”, “Uh- - dunno dunno where he is”.where he is”.Answering Machines? ?If you reach an answering machine, and have a If you reach an answering machine, and have a sufficient reason for calling…leave a message. sufficient reason for calling…leave a message. Helps the other person know how to respond…are Helps the other person know how to respond…are you c。