BB應瞭解的101件事

1、 欢迎访问欢迎访问 6sigma 品质网品质网 site: http:/ bbs: http:/ 6 品质网，原名龙在天涯成立于 2 0 0 1年 10月，我们定位于一个关 于 S P C , F ME A , D OE , S i x S i g ma , 品质体系，品质管理, 企业管理的综合 网站！ 从它成立开始到现在已经有一年的时间啦，目前它的发展良好，这里 吸引了一大批优秀的品质统计, 企业管理， 6 s i g ma 爱好者和专业人士！ 我们的目标是建立国内最好的品质/ 质量管理的专业网站。本站及时 提供大量的最新专业文章，以及相关的资料下载，内容丰富，我们提 供的就是你想要的，另外本站新设立了一个 6 品质论坛供大家交 流，已经有几百名质量工程师，企业管理人士和多位 6 s i g ma 黑带加 盟。 101 Things A Six Sigma Black Belt Should Know 六西格马黑带应该了解的 101 件事 by: Thomas Pyzdek Topic: Six Sigma Black Belt Qualifications 2/21/2000 翻译

2、翻译 6sigma 论坛翻译小组成员：论坛翻译小组成员：souless ,wing 英文版权为原作者，中文版权为英文版权为原作者，中文版权为 6sigma 品质网与翻译者共同所有品质网与翻译者共同所有 1. In general, a Six Sigma Black Belt should be quantitatively oriented. 通常来说，六西格马黑带应该定量导向。 2. With minimal guidance, the Six Sigma Black Belt should be able to use data to convert broad generalizations into actionable goals. 在最低限度的指导下， 六西格马黑带应该能够利用数据把泛泛的概括转化 为可实施的目标。 3. The Six Sigma Black Belt should be able to make the business case for attempting to accomplish these goals. 六西格马黑带应该能够为完成这些目标提供

3、业务案例。 4. The Six Sigma Black Belt should be able to develop detailed plans for achieving those goals. 六西格马黑带应该能够为达到这些目标制定详细的计划。 5. The Six Sigma Black Belt should be able to measure progress towards the goals in terms meaningful to customers and leaders. 六西格马黑带应该能够测量出朝着预期目标进展对顾客和公司领导的意 义。 6. The Six Sigma Black Belt should know how to establish control systems for maintaining the gains achieved through Six Sigma. 六西格马黑带应该知道如何建立维持通过六西格马取得的收获的控制系 统。 7. The Six Sigma Black Belt should understand an

4、d be able to communicate the rationale for continuous improvement, even after initial goals have been accomplished. 六西格马黑带应该理解和能够传达持续改进的基本原理， 即使在初始目标 已经达到后。 欢迎访问 6sigma 品质网 site: http:/ bbs: http:/ 8. The Six Sigma Black Belt should be familiar with research that quantifies the benefits firms have obtained from Six Sigma. 六西格马黑带应熟悉将通过六西格马取得的利益的量化研究。 9. The Six Sigma Black Belt should know or be able to find the PPM rates associated with different sigma levels (e.g., Six Sigma = 3.4 PPM) 六西格马应该了解

5、或能够找出 PPM 比率与不同西格马水平之间的关系 （例如，6 西格马=3.4PPM）。 10. The Six Sigma Black Belt should know the approximate relative cost of poor quality associated with various sigma levels (e.g., three sigma firms report 25% COPQ). 六西格马黑带应该了解近似的相关质量成本与不同西格马水平之间的关 系（例如，3 西格马水平的公司代表质量成本占 25%） 11. The Six Sigma Black Belt should know how to quantitatively analyze data from employee and customer surveys. This includes evaluating survey reliability and validity as well as the differences between surveys. 六西格马黑带应了解如何定量的分

6、析通过对员工和顾客进行调查所得的 数据，包括评估调查结果的可靠性和有效性以及不同条察结果之间的差 异。 12. The Six Sigma Black Belt should understand the roles of the various people involved in change (senior leader, champion, mentor, change agent, technical leader, team leader, facilitator). 六 西格马黑带应该理解参与变革的各种员工所扮演的角色 （高层领导、 冠军、 导师、变革代理人、技术领导、团队领导、推动者）。 13. The Six Sigma Black Belt should be able to design, test, and analyze customer surveys. 六西格马黑带应该能够设计、检验和分析对顾客进行的调查。 14. Given two or more sets of survey data, the Six Sigma Black Belt should

7、be able to determine if there are statistically significant differences between them. 给出两组或多组调查数据， 六西格马黑带应该能够确定它们之间是否存在 统计上的显著性差异。 15. The Six Sigma Black Belt should be able to quantify the value of customer retention. 六西格马黑带应该能够量化顾客保持力的价值。 16. Given a partly completed QFD matrix, the Six Sigma Black Belt should be able to complete it. 给出一个部分完成的质量功能展开矩阵，六西格马黑带能够将其完成。 17. The Six Sigma Black Belt should be able to compute the value of money held or invested over time, including present value and

8、 future value of a fixed sum. 六西格马黑带应该能够计算出资金持有或者已投资的价值， 包括现值和未 来值的固定总和。 欢迎访问 6sigma 品质网 site: http:/ bbs: http:/ 18. The Six Sigma Black Belt should be able to compute PV and FV values for various compounding periods. 六西格马黑带应该能够计算出多种组合周期的现值和未来值。 19. The Six Sigma Black Belt should be able to compute the break even point for a project. 六西格马黑带应该能够计算出项目的得失平衡点。 20. The Six Sigma Black Belt should be able to compute the net present value of cash flow streams, and to use the results to choose among c

9、ompeting projects. 六西格马黑带应该能够计算出净现金流量的现值， 并能将这一结果用于不 同项目的取舍）。 21. The Six Sigma Black Belt should be able to compute the internal rate of return for cash flow streams and to use the results to choose among competing projects. 六西格马黑带应该能够计算出内部现金流量利润率， 并能将这一结果用于 不同项目的取舍。 22. The Six Sigma Black Belt should know the COPQ rationale for Six Sigma, i.e., he should be able to explain what to do if COPQ analysis indicates that the optimum for a given process is less than Six Sigma. 六西格马黑带应该了解质量成本对于六西格马的根本意义， 也就是他应该 能够阐述如果质量成本分析显示出给定过程的最佳值小于 6 西格马时该 做什么。 23. The Six Sigma Black Belt should know th

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