福特汽车促进技能有效小组和会议培训课件
90页1、ConfidentialFMC0003PPT02Facilitation Skills Effective Groups and MeetingsConfidentialFMC0003PPT02Introductions and ExpectationsPlease introduce yourself to the group:Who are you (role, length of service)Experience of facilitationPersonal course objectives (why attending and expectations)ConfidentialFMC0003PPT02Course ObjectivesGain an understanding of the term facilitation Understand facilitator roles / responsibilities Develop and practice key skills Identify and understand appropriate facilita
2、tion tools Understand group characteristics and managing group dynamics Understand the business benefitsConfidentialFMC0003PPT02AgendaDay One:The professional facilitatorThe role of the facilitatorFacilitation practiceTools and techniquesConfidentialFMC0003PPT02AgendaDay Two:Tools and techniquesGroup managementChartering and closureFollow-upConfidentialFMC0003PPT02The Professional FacilitatorConfidentialFMC0003PPT02Facilitation Vs Meetings“Group facilitation is a process in which a person who is
3、 acceptable to all members of the group, substantially neutral, and has no decision-making authority intervenes to help a group improve the way it identifies and solves problems and makes decisions, in order to increase the groups effectiveness” (Schwarz p. 4)ConfidentialFMC0003PPT02Effective Facilitation: OverviewCritical to success and effectivenessClarify objectivesDevelop strategyGuidance to achieve goalsModel behavioursDevelop teamworkUtilise appropriate toolsConfidentialFMC0003PPT02Process
4、 and ContentProcess: howHow options discussedHow tasks achievedHow decisions madeContent: whatWhat is discussedWhat is achievedWhat is decidedKnowledge of content only, guide processConfidentialFMC0003PPT02Guiding PrinciplesRemain neutral at all timesFocus on process not contentThe group is the content expertThe group is your customerNever do anything the group can do for itselfBe flexible ConfidentialFMC0003PPT02The Facilitator: RoleStructured intervention and neutral assistanceInvolve and acti
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