英文道歉信的范文

1、英文道歉信的范文篇一：英文道歉信 Ms. MITSUKO IWASAKI 3-16-6-804, HIGASHISUNA KOTO-KU TOKYO, 136-0074 Dear Ms. Iwasaki, Thank you for your positive comments regarding your experience while staying with the Westin Shanghai. At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as weve conducted a thorough investigation about all pinpointed issues you b

2、ought out. Please allow us to explain the outcome for your reference. Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your Mr. Cheung, Thank you again for giving us your feedback for it is only throu

3、gh such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by welcome you back in the near future. May the year of the Rabbit bring you joy and prosperity. Yours Sincerely, Alfred Zhuang Front Office Manager November 03, 1999 Mr. Shen Nan Ping Flat 20F, Block 1 Robinson Heights 8 Robinson Road Hong Kong Dear Mr. Shen We are sorry to learn of the unpleasant experience you had

4、encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42. We have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect. Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher wit

5、h correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us. Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future. Your sincerely Alfred Zhuang Front Office Manager Dear Mr. Shu I would like to thank you for choosing the China World Hotel for your recently stay. On behalf of management and staff, please accept my sincere apologies for

6、the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov. As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands. My apologize once again and thank you for taking time to bring this m

7、atter to our attention. We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake. Should you have any inquiries, please feel free to contact me. Kind and best regards. Alfred Zhuang Front Office Manager. Dear Mr. Li It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty. I would like to express my sincere apologies for the poor attitude of our receptionist when

8、 she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive. Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced. Mr. Li, I do hope that I can assure you that your negative experience was an isolated

9、 incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing. Sincerely, Alfred Zhuang Front Office Manager Dear Sir or Madam: The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result. We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that o

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