饭店英语精品高职新行业英语系列09unit9.ppt

Unit 9 Room Service Staff,Unit 9 Room Service Staff,Direction: In this part, you will see some terms with definition on the screen. Read these terms carefully and then write down the definition for each term in the space provided.,Drill 1 Technical Terms,Unit 9,Part A Seeing,1. Room service 2. Cash receipt 3. Door knob menu,Unit 9,Part A Seeing,Drill 2,Direction: In this part, you will see a passage on the screen. Read it carefully and write down the main idea of each paragraph in the space provided.,Room Service Duties 1. 2. 3. 4. 5.,Unit 9,Part A Seeing,Unit 9,Part A Seeing,Drill 3,Direction: In this part, you will see a passage on the screen. Read it carefully and write down your answers to the questions given.,Basic Procedure for Hotel Room Service 1. What should a room service attendant do with the details of orders? 2. What should a room service attendant do with door knob dockets? 3. What kind (or kinds) of meals does room service offer? 4. What is the difference between cash payment and charge payment? 5. What should a room service attendant do with the trays and trolleys after service?,Unit 9,Direction: In this part, you will hear a passage. It will be read twice. Listen carefully and fill in the brackets with what you hear.,Drill 1,Part B Listening,How Does Room Service Work?(1) Room service works in similar ways to . The customer places an order, the cooks make the food, and . It does, however, have its significant differences. For one, room service originates, well, from your hotel room, cabin, or other guest lodging. Secondly, the servers don’t generally you repeatedly throughout the course of your mean. Lastly, you simply have to , leaving it for hotel staff.,Unit 9,Part B Listening,Some hotels provide guests with , and higher-end hotels serve chef’s specials and guest requests. The guest calls room service directly, or calls the front desk or concierge to . Some guests call the concierge for recommendations on what to order and what the house specialties are. Then a room service attendant, a desk attendant or other hotel staff member takes . These orders are delivered to and the meal is prepared as per the guest’s specifications. The meals are then or other covers and placed on to be delivered. The room service attendant prepares the cart, making sure the guest has , and delivers the cart to the hotel room.,Unit 9,Part B Listening,Drill 2,Direction: In this part, you will hear a passage. It will be read twice. Listen carefully and complete the statements with what you hear.,How Does Room Service Work?(2) When the waiter arrives with the meal, the guest may dismiss him, or ask him to set up and serve the meal. The room service waiter will present the guest with an itemized bill for the order. Some establishments include a gratuity on the bill, while others leave the choice for gratuity up to the guest. If the bill has a gratuity included, it is not necessary to tip the waiter again, unless the guest feels he would like to. If the bill does not include a gratuity charge, it is customary service etiquette to reward the server for a job well done. Standard tip amounts are 15% to 20%.,Guests usually do not have to pay their room service bill when their meal arrives. They can select to charge it to their room account and pay all fees at checkout. After the meal is finished, guests can either clean up their own meals, or call for a hotel staff member to do so. Guests who select to clean up themselves can place their dishes on the delivery cart and place it in the hallway outside the door or in an outoftheway spot in the room. In some hotels, guests can call the room service attendant back to the room to clear the meal and remove the dishes. Other guests select to leave the meal as it is and allow housekeeping to attend to it. When the guest checks out, the room should be billed for all charges not paid for in full at the time of ordering the meal.,Unit 9,Part B Listening,Unit 9,Part B Listening,1. A guest doesn’t need to tip a room service waiter if there is . 2. A standard tip in hotel industry is . 3. Guests are free to pay in cash or to charge it to . 4. After the meal is finished, guests can either , or call for a hotel staff member to do so. 5. If a guest selects to clean up himself. He can place his dishes on the delivery cart and place it in the hallway outside the door or in an in the room.,Unit 9,Part B Listening,Drill 3,Direction: In this part, you will hear a conversation. It will be read twice. Listen carefully and decide whether the following statements are true or false. Write T for true and F for false in the brackets.,I’d Like Some Breakfast, Please (Mrs. Jones at room 114 is calling Room Service for breakfast. 住在114客房的琼斯太太打给客房送餐部订早餐。

) 1. The guest is calling form Room 113. ( ) 2. The guest is call。