8d+report(英文版本8D流程及报告解析)精编版.pptx

8-D Problem Solving Process,Objectives Provides participants with hand-on experience using a systematic process for resolving complex cause unknown situations 2. The problem solving process is composed of 8 systematic steps with decision analysis and problem definition techniques are featured. It emphasizes on utilization of cross function teams and provides appropriate composition of those teams 3. The business impact the achievement of six sigma quality and ultimately total customer satisfaction by utilizing a problem solving process to find root causes and achieve permanent solutions,8-D Problem Solving Process,8-D Problem Solving Process,Course Outline 1. Apply 8 step systematic process in identifying, correction and resolving complex problem 2. Choose the appropriate analytical and systematic team through the 8 steps 3. Practice using the 8 steps reporting system including preparation of a concern analysis report 4. Working as a team,8-D Problem Solving Process, Overview Step 1 : Team Formation Step 2 : Describe the Issue Step 3 : Containment Plan Step 4 : Root Cause Analysis Step 5 : Corrective Action Plan Step 6 : Preventive Action Step 7 : Verification Step 8 : Congratulations,TABLE OF CONTENTS,8-D Problem Solving ProcessOverview,Structured Team Problem Solving,Objective --To use efficient, data-based approach for problem solving - experts from the floor responsible for carrying out assignments - receptive to the consensus decision making process - keeps open mind on possibilities,8-D Problem Solving Process,Step 1 - Teamwork Building, COMMITMENT COMMUNICATION LEADERSHIP MEETING EFFECTIVESS RECOGNITION & FEEBACK CONFLICT RESOLUTION CONSENSUAL DECISION MAKING,8-D Problem Solving Process -STEP 2 Describe The Issue,Step 2 - Define the Problem,Objective,To determine the extent of the problem & its effects in quantifiable terms resulting in a narrower focus for containment and cause-finding efforts,Supporting Concepts and Methods, Process flowcharts is/is not analysis check sheets pareto diagrams control charts,,“A problem well defined is a problem half- solved”,8-D Problem Solving Process -STEP 2 Describe The Issue,Step 2 - Define the Problem,Procedure,1. Customer Complaint 2. 5W,2H 3. Subdivide 4. Deviations Statement - include benchmark - prioritize - decide on team to address - one deviation per statement 5. Data Collection Define 6. Operational - flow diagram - wording - collect - four dimensions - stratify - summarize 7. Comparative Analysis 8. Revise Problem - is/is not - STATEMENT - table of known facts,8-D Problem Solving Process -STEP 2 Describe The Issue,Step 2 - Define the Problem,Procedure,1. CUSTOMER COMPLAINT describe the symptoms experienced by the customer (user) in their terms make sure the customer complaint is clearly understood - from the customers viewpoint search for comparative situations,8-D Problem Solving Process -STEP 2 Describe The Issue,Step 2 - Define the Problem,Procedure,8-D Problem Solving Process -STEP 2 Describe The Issue,Step 2 - Define the Problem,2. 5W , 2H,Who? Identify the customers who are complaining What? What is the problem in operational definitions Where? Identify defect locations When? Identify the time when the problem started Why? State any known explanations of the problem How? Identify the situations or mode of operation problem occurred How many? Quantify the extent & severity of the problem,Procedure,8-D Problem Solving Process -STEP 2 Describe The Issue,Step 2 - Define the Problem,3. SUBDIVIDE ASK SOME SEPARATION QUESTIONS - what is really troubling us? - will one action correct our problem? - how many things are we discussing? Etc? PRIORITIZE - probable customer impact - probable negative growth - impact on people, productivity, resources DECIDE ON TEAM - if subdivided problem are very diverse, be appropriate to form additional teams,Procedure,8-D Problem Solving Process -STEP 2 Describe The Issue,Step 2 - Define the Problem,4. Develop Deviation Statement the expression of the difference between what should have happened (what was expected to happen) & what actual happened includes the benchmark for good performance to provide a basis of comparison contains reference to one deviation only. Write as many deviation statements as are needed,Procedure,8-D Problem Solving Process -STEP 2 Describe The Issue,Step 2 - Define the Problem,5. DATA COLLECTION Flow Chart - process flow chart that details all alternative process paths Collect the data - anticipate the type of knowledge to be gained - decide what data will be collected - decide who will collect the data - decide when, where & how data will be collected - decide who will analysis the data - collect the data as soon as possible Stratify - stratify the data into separate process stream Summarize - summarize the evidence of the problem to establish baseline,Procedure,8-D Problem Solving Process -STEP 2 Describe The 。