酒店客房设置标准检查流程（中英）资料.doc

酒店客房设置标准检查标准操作TASK BREAKDOW 任务分类MINIMUM STANDARDS 最低标准1. Suite room is preferably inspected 24 hours prior to guest's arrival (if occupancy permits)套房应该在客人到达前24小时检查好2. Press “5” for Service Center 呼叫服务中心3. Check that all light fixtures are in order检查所有照明设备能否正常运作 4. Test that bedside panel for the day & night curtains work检查床头控制板和窗帘5. Test that all electrical equipment works检查所有电器1. TV, DVD and VCD players2. Plasma TV3. Fax machine4. Air-Conditioning system6. Check that the mini bar set-up is complete检查迷你吧设置完成7. Check that flowers are place in the suite检查鲜花摆放到位8. Personalized bathrobe &/or pillowcase are in place检查客人浴巾和枕头套9. Muslim amenities set-up (if required)穆斯林礼节设置（如果需要）10. Personalized stationery are placed in the study table信笺纸摆放到办公桌上11. Amenities in the closet are complete衣柜里的物品摆放好1. Iron2. Ironing board3. Extra pillows & blanket4. Umbrella5. Slippers6. Laundry, dry cleaning & pressing lists7. Laundry bags12. Bathroom set-up & amenities are complete完成浴室设置 Bath towels§ Face towels§ Hand towels§ Shaving towel§ Bidet cloth§ Toiletries (Body lotion, shower gel, shampoo & conditioner)§ Other amenities (Lady’s pouch, personal bathrobe etc.)functioning 所有电气设备运作正常To be set at a standard of 22 degreesMini bar to be completely set-up将温度设置在标准22度迷你吧设置完成Ensure that flowers are fresh and well arranged. If guest are honeymooners, rose petals in the shape of a heart must be arranged on the bed prior to arrival确认鲜花新鲜并摆放好如果客人是蜜月旅行者，必须在客人到来之前在床上用花瓣摆放心形图案Personalized items are specifically made for guests if they fulfill a minimum number of stays with the hotel如果客人达到酒店规定的最低消费，可以相应更人性化的安排特别要求Praying mat, kiblat sign and prayer timetableare placed in a conspicuous place祈祷的席子、kiblat标志和祷告时间表在一显眼的地方安置Ensure that the number of items tally as per Housekeeping checklist保证项目的数量与客房检查清单一致Ensure that towels are properly arranged and that the toiletries are complete as per specifications确认毛巾和化妆品根据要求设置好。