酒店情景英语 高文知 试卷 课后答案 听力听力 第五部分听力.doc

Chapter 5 unit 1 At the bankDialogue A Clerk: Good morning. Business Center. May I help you?Mr. Bellow: Good morning . This is Henry Bellow calling from Room 1211. Would you mind giving me some information on your services?Clerk: Certainly not, Mr. Bellow. We have comprehensive communication facilities and secretarial assistance catering to the needs of all our business guests.Mr. Bellow: I have some documents to be typed at the moment and I hope they will be ready before 4:00 p.m. today.Clerk: How many pieces are they in all?Mr. Bellow: It will be about 23 pages.Clerk: Well, it’s rather a tough job, but we’ll try our best, Mr. Bellow.Mr. Bellow: Good. I’d really appreciate if it could be arranged.Dialogue BGuest: Could you change some U.S. dollars for me?Staff: Certainly, sir. What kind of currency do you want?Guest: I’d like to convert U.S. dollars into Chinese RMB.Staff: How much would you like to change?Guest: 500 U.S. dollars, please. Staff: According to today’s exchange rate, 100 U.S. dollars is equal to RMB 629 Yuan.Guest: That’s quite OK. Staff: How would you like it?Guest: I hope you’ll give me at least ten 50 Yuan banknotes.Staff: May I see your passport? Guest: Here you are. Staff: Would you kindly sign the exchange form, giving your name and address?Guest: Yes, let me take care of it…Is it OK?Staff: Yes, here is your money and take the memo with you, please. Guest: Why do I need to keep this exchange memo?Staff: You may need it when you wish to change your RMB left back into U.S. dollar. You must show the memo at the Bank of China. Guest: Oh, I see. Thank you for your help. Goodbye. Staff: My pleasure. Goodbye, sir. Unit 2 At the Post OfficeDialogue A Mr. Smith: Good morning, Miss. I’d like you to help me. Is it all right?Clerk: Yes, of course, sir.Mr. Smith: Just now I received an important call from my company. I’m leaving for Wuhan and will do business for a few days. You see, Christmas is coming, I’d like to send some letters and Christmas cards to my family members. Would you mail them for me?Clerk: No problem. How would you like to send them, by air or by surface mail?Mr. Smith: How long does take it to go by surface mail?Clerk: At least one month.Mr. Smith: It’s too long. How long does it take by air?Clerk: As far as I know , about 15 days.Mr. Smith: I prefer it by air. I really hope they will receive them before Christmas. What is the total postage ?Clerk: Let me check…The total postage is RMB 89.Mr. Smith: OK , here is the money for the postage.Clerk: I’ll see to it. Here are your change and the receipt. Have a pleasant journey.Dialogue BClerk: Good morning, sir. May I help you?Mr. Smith: Would you please give me two envelopes and some stamps?Clerk: Certainly. Which envelope do you want, average, medium-sized or extra?Mr. Smith: Average, please.Clerk: How would you like them mailed?Mr. Smith: This one should be mailed to America by air, and this one shall be mailed to reach Beijing by plane-mail. How long will it take for the mail to reach Beijing?Clerk: It usually takes three or four days .Do you want it to get there earlier?Mr. Smith: Yes, it’s urgent.Clerk: Don’t worry, sir. We can mail it by express.Mr. Smith: How much is it for express?Clerk: The bill is RMB 26, plus surcharge on the basis of the value of the mail you declare.Mr. Smith: How long does it take?Clerk: An express is guaranteed to reach the address within 24 hours.Mr. Smith: That’s great, I’ll take it. How much should I pay altogether?Clerk: That comes to RMB 45 totally.Mr. Smith: Here is the money.Clerk: Thank you , sir, and your change and receipt, please.Unit 3 Booking TicketsDialogue A Staff: Eastern Airline. How can I help you? Passenger: Is CAAC Flight 173 to New York on schedule?Staff: Yes. They make good time. For which date, please? Passenger: September 24. What time does it get there?Staff: It’s scheduled to arrive at 15:30. Passenger: What time will it depart?Staff: Flight 173 will depart on schedule at 03:15.Passenger: Do I check in at least half an hour before the departure of the flight?Staff: Yes, ma’am. Do you already have your ticket?Passenger: I’ve reserved one from the travel agency in Shanghai. Staff: Very good. Which seat do you prefer, aisle seat or window seat? Passenger: I’d like a window seat, please.Staff: Smoking or non-smoking?Passenger: Non-smoking.Staff: Fine. Seat 7D. Enjoy your flight.Passenger: Thank you for your help. Dialogue BStaff: Good morning . How may I help you?Mr. Jackson: Yes, I need a ticket to Osaka, Japan.Staff: When would you like to leave, sir。