民航使用英语----值机.doc

1111 ATAT THETHE CHECK-INCHECK-IN COUNTERCOUNTER (1)(1) S: hello, Sir. Please show me your ticket and passport. P: Certainly. Here you are. S: Have you got any baggage to check in? P: Yes, just one suitcase. S: Would you please put your baggage on the belt. P: OK. S: What kind of seat do you prefer? P: A window seat is better. This is the first time for me to come to China, you know? And that is my special trip to China to watch the Olympic football matches. During flight, I can look at the mountains, rivers, seas, lakes, oceans, and especially the Great Wall from the aircraft. That will be a wonderful memory for me. S: Oh, I see. Here are your boarding pass and baggage check. Your seat is t a window seat in the non-smoking section. P: That’s great. I hate sitting in the smoking area. Thank you very much. S: It’s my pleasure. Bye! 对话 11-在值机柜台（I） 职员：您好！请出示护照和机票。

旅客：当然可以 职员：您有行李托运吗？ 旅客：有一个衣箱需要托运 职员：请您把行李放在传送带上 旅客：好的 职员：您喜欢什么样的座位？ 旅客：最好是靠窗的座位你知道这是我第一次到中国来，我是专程到中国来 看奥运会足球比赛的所以，我想在飞行途中，再观看一下沿途的江、河、湖、 海、大洋特别是长城对我来说，那将是一个美好的记忆 职员：好，我明白了给您登机牌和行李牌您的座位是在无烟区靠近窗口的 座位 旅客：真是太好了我不喜欢坐在吸烟区谢谢你！ 职员：这是我应该做的再见！ DIALOGUEDIALOGUE 1212 ATAT THETHE CHECK-INCHECK-IN COUNTERCOUNTER (2)(2) S: Good morning! What can I do for you? P: Yes, I would like to check in for Dalian by CA953. S: Would you please show me your ticket and ID card please? P: I have an electronic ticket. S: Ok, please show me your ID card please. Here we are, I have got it. Yes, you have a reservation for Dalian by CA953, so do you have any check-in baggage? P: No, thank you. S: Window seat or aisle seat?P: An aisle seat, please. S: OK, your seat is 11c. Your flight will board through Gate No.23th, please have a rest in that waiting hall. And pay attention to the announcements, please. P: I will. Thank you. S: Have a nice trip. 对话 12-在值机柜台（II） 职员：您好! 旅客：我想办理国航 953 航班去大连的手续。

职员：请您出示机票和身份证 旅客：我买的是电子客票 职员：那么请您出示您的身份证，我找到您订的国航 953 航班前往大连的纪录 了，请问您有托运行李吗？ 旅客：没有 职员：您喜欢靠窗口还是靠过道座位？ 旅客：靠过道座位 职员：您的座位是 11c，您得航班将在 23 号登机口登机，请您在 23 号登机口 休息候机，并请您注意听广播 旅客：我会的谢谢！ 职员：希望您有一个愉快的旅途DIALOGUEDIALOGUE 1313 ATAT THETHE CHECK-INCHECK-IN COUNTERCOUNTER (3)(3) S：Good morning, please show me your passport and plane ticket. P: Here you are. S: Thank you. Do you have any special needs or seating requests? P: I would like a seat next to the aisle if possible. S: I will arrange it for you. Do you have any baggage to check-in? P: Yes. I have two pieces to check-in. S: Please put them on the scale. Is there anything fragile inside? P: No. S: Shall I checked your bags to your final destination? P: Yes. S: Here is your boarding card and baggage tag. Please proceed to the security area. Have a nice flight. P: Thanks. 对话 13-在值机柜台（III） 职员：早上好，请您出示您的护照和机票。

旅客：给您 职员：谢谢，请问您有什么特殊要求或者是对座位有什么要求吗？ 旅客：可以的话我想坐在靠近过道的位子上 职员：我会给您安排好的，请问您有托运的行李吗？ 旅客：我有 2 件行李要托运 职员：请您把托运行李放在传送带上，行李里有易碎物品吗？旅客：没有 职员：请问您的行李时直接托运的目的地 旅客：是的职员：这是您的登机牌和行李牌，请您往里走去安检处，祝您旅途愉快 旅客：谢谢！ DIALOGUEDIALOGUE 1414 ATAT THETHE CHECK-INCHECK-IN COUNTERCOUNTER (4)(4) P: Excuse me, miss. I would like to check in for Flight CA1345. S: Ok, show me you ticket and ID card please. P: I have booked an electronic ticket on that flight. S: Then, just give me your ID card please. P: Here you are. I thank you can find my information on your flight by using my ID number. S: Yes. Oh, I’ve got it. But I think I can’t check in for you now, because your reservation status said your ticket is being suspended. P: How come！What should I do now? S: Calm down, please. And I thank you can contact the original booking office, maybe they can help you. P: Ok, I will. See you later. S: See you. 对话 14-在值机柜台（IV） 旅客：你好，我想办理国航 1345 航班的登机牌。

职员：请出示您的机票和身份证 旅客：我订的是电子客票 职员：那么请您出示一下您的身份证 旅客：给你我想你可以用身份证号码查到我的信息 职员：是的我找到您得订座信息了，我想我现在还不能帮您办理乘机手续， 因为您的订座纪录状态显示的是被挂起状态 旅客：这怎么可能啊！那我该怎么办呀？ 职员：您先别着急我想您可以联系原购票地点，没准儿他们能帮您 旅客：好的以会儿见 职员：再见 DIALOGUEDIALOGUE 1515 ATAT THETHE CHECK-INCHECK-IN COUNTERCOUNTER (5)(5) S: Hello, may I help you? P: Hello, I would like to check in my luggage to London, please. S: Ok, have you gone through all the formalities of customs P: Yes, I have. What is the free baggage allowance for each passenger traveling on an international flight? S: According to the regulations, on international flights, the free baggage allowance for each passenger is: first class, 40kg; business class, 30kg, economy class, 20kg. No free baggage allowance is granted to infants paying 10% of the adult-fee. P: That’s my baggage. Four pieces altogether. S: Please put your baggage on the scale one by one, please. Well, they’re 50kg altogether, you bought a first class seat, so you have 10kg overweight. P: How much do I have to pay for the excess baggage? S: I can’t calculate for you here. I am afraid you have to pay it at theCashier over there. I will keep your boarding pass here, you can get it with the overweight receipt, see you later then. P: Ok, see you. 对话 15-在值机柜台（v） 职员：您好！ 旅客：我想把我的行李托运到伦敦。

职员：您得行李办过海关了吗？。