1.2_技术对话.ppt

ContentsWhat do you say when forwarding a call?1Try solving the technical problem2Oral practice3Try your ears and hands (dictation)4What do you say when forwarding a call?感谢对我公司产品的兴趣自报家门听取客户的需要验明客户身份建议将转到另一部门新客户老客户Announcing the name of your company/ departmentGeneral Computers Corporation. Can I help you?MichaelMichaelGeneral Computers Technical Support. What can I do for you?MichaelMichaelORORAdobe systemsMacromedia, Inc.“Thank you for your interest in … ”(for potential customers)MichaelMichael感谢您感谢您对对我们公司产品的我们公司产品的兴趣兴趣。

CustomerCustomer可以提供一些关于这种产品及价格的可以提供一些关于这种产品及价格的信息信息吗？吗？Can ICan I get get a list ofa list of such such productsproducts and and pricesprices from you?from you?the information the information about…about…(a list (a list ofof …) …)Can I Can I get get……Thank you for Thank you for your interest inyour interest in our products. our products.“…your customer ID number please? ”(for existing customers)MichaelMichael请告诉我您的客户请告诉我您的客户IDID号码好吗？号码好吗？CustomerCustomer我打来是因为我的我打来是因为我的网卡网卡出出问题问题了I am calling because…I am calling because…Could you tell meCould you tell me your your customer ID numbercustomer ID number? ?the LAN adaptorthe LAN adaptor. is not working is not working.Customer ID numberCustomer ID numberGraphic cardSound cardMichaelMichael“May I forward your call to…”您拨打的是技术支持部。

我建议您跟销售部门联系我建议您跟我们的硬件支持人员联系SalesSales department departmentI wouldI would recommend recommend you you thatthat……I would I would adviseadvise you you to doto do……our our hardware supporthardware support department departmentMichaelMichael我把您的转给他们好么？To To forwardforward your call to … your call to …May (Shall) I forward your call to the … department?The The technical supporttechnical support department departmentTry solving the problem控制面板 → 系统 → 硬件 → 设备管理器尝试在设备管理器中查找问题 Try finding the problem in the Device ManagerControl PanelSystemHardwareDevice ManagerGo to…Go to…Click…Click…Click the tab…Click the tab…Open…Open…Oral practiceOral practiceRe-read the two telephone dialogues and finish the oral practice in Part C with your partner.Telecommunication company 电 信 公 司Software outsourcing 软 件 外 包Dictation ADictation Aü What can I do for you ü for quite a while ü beg your pardonü not familiar with ü did I do something wrongü I am afraidü specialist staffü not at allü Thank youC Check the answerheck the answerDictation BDictation Bü Can I help you? ü who is calling ü IBM ü One momentü discuss a project planü Line Threeü put you throughC Check the answerheck the answerSummaryAnnouncing the name of your company/department1“…your customer ID number please?3“May I forward your call to…?”42Thank you for your interest in …Try solving the technical problem5。