配套中学教材全解—Unit 5 Theme parks（人教版必修4）.doc

Unit 5 Theme parks [原文再现]Millions of people pass through the gates of Disney’s entertainment parks in California, Florida and Japan each year. What makes these places an almost universal attraction? What makes foreign kings and queens and other important people want to visit these Disney parks? Well, one reason is the way they’re treated once they get there. The people at Disney go out of their way to serve their “guests” as they prefer to call them and to see that they enjoy themselves.All new employees, from vice-presidents to part-time workers, begin their employment by attending Disney University and taking “Traditions Ⅰ”. Here, they learn about the company’s history, how it is managed and why it is successful. They are shown how each department relates to the whole. All employees are shown how their parts are important in making the park a success.After passing “Traditions Ⅰ”, the employees go on to more specialized training for their specific jobs. No detail is missed. A simple job like taking tickets requires four eight-hour days of training. When one ticket taker was asked why it took so much training for such a simple, ordinary job, he replied, “What happens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campgrounds? We need to know the answers or where to get them quickly. Our constant aim is to help our guests enjoy the party.”Even Disney’s managers get involved in the daily management of the park. Every year, the managers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hot dogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the entertainment park come alive. The managers agree that this week helps them to see the company’s goals more clearly.All these efforts to serve the public well have made Walt Disney Productions famous. Disney is considered by many as the best mass service provider in America or in the world. As one long-time business observer once said,“How Disney treats people, communicates with them, rewards them, is in my view the very reason for his fifty years of success. I have watched, very carefully and with great respect and admiration, the theory and practice of selling satisfaction and serving millions of people on a daily basis, successfully. It is what Disney does best.”[阅读赏析]Why do managers wear special service clothes and work in the park?—————————————————————————————————————————————————————————————————————————————————————————— [原文再现]   We all know that theme parks are places to have fun and amuse ourselves, but among so many exciting rides there are also some dangers. Make sure you know what the safety standards are for all the attractions at the park. If you do that, you will be safe and have fun.Drink water. Believe it or not, dehydration (脱水)—when your body doesn’t have enough water—is the commonest cause of injuries at theme parks. Drinking water while you are at the park is not enough. You must make sure that you drink enough water before you visit it.Use your “common sense”. There are lots of people around, so make sure you know where your friends or family are. Also, if you are walking and want to stop, make sure nobody is walking behind you. First step aside, then look behind and if you aren’t in anybody’s way, then stop. It might sound upset, but crashes between people can cause accidents.Follow the instructions. The majority of theme parks have instructions for each ride. Some rides only allow people of a certain height. So make sure you are not too tall or too short before boarding any ride. Also, people with certain diseases or conditions are advised not to go on some rides. Do remember：if you are told not to go on a ride, then DON’T.Do not ride until a bad stomach or if you’ve just eaten. Rides can make you ill because of their violent changes of direction and your lunch may end up on someone else’s head; surely not a very pleasant experience.Have fun, relax and be a little brave! Some rides might look scary but theme parks are very safe places.　[阅读赏析]What is the leading reason for injuries at theme parks?——————————————————————————————————————————————————————————————————————————————————————————。