大堂吧服务英语(DOC)

1、English for Lobby Lounge大 堂 吧 服 务 英 语Part One: Words and vocabularies 单词与词汇1. Bar introduction 酒吧介绍Food & Beverage Department餐饮部 Lobby大堂 consume消费Western Restaurant西餐厅 Lobby Lounge / lobby bar大堂吧 business hours / opening time营业时间 closing time收档时间Promotion推广/促销 recommend推荐 Bartender酒吧员 captain领班supervisor主管 manager经理 director总监 cashier收银员price / rate价格 discount折扣 minimum charge最低消费 snack小吃service charge of 15 percent 15%的服务费 take off减掉 free of charge免费pay付款 bill / check账单 tab挂账 room account房账cash

2、现金 credit card信用卡 coupon代金券 change零钱,sign / signature签名 sales slip小票单 invoice发票 tip小费questionnaire宾客意见表 suggestion建议 satisfaction满意complain投诉 apologize道歉 damage损坏 compensate赔偿 2. Bar facilities 酒吧设施sofa沙发 armchair椅子 coffee table茶几 bar吧台 bar stool吧台凳 cabinet酒柜 stage舞台 performance表演 music音乐 piano钢琴television电视 channel频道 program节目 English newspaper英文报纸air-conditioning空调 lift/elevator电梯 escalator扶手电梯 toilet 洗手间3. Bar appliances, glassware and cutlery 酒吧用品、器皿和餐具coffee machine咖啡机 shaker调酒壶 squeezer榨汁机

3、 mixer搅拌器strainer过滤器 barrel桶 jar扎 bottle瓶 can / tin听/罐 pot壶coffee pot咖啡壶 tea pot茶壶 cup茶杯 beer mug啤酒杯glass玻璃 wine glass葡萄酒杯 champagne flute香槟杯 goblet高脚杯tumbler直升杯 saucer杯碟 mat杯垫 teaspoon茶勺 straw吸管knife刀 fork叉 plate盘子 dish碟子 tray托盘 napkin纸巾ice cube冰块 ice tongs冰夹 ice scoop冰勺 ice bucket冰桶bottle opener开瓶器 corkscrew瓶塞钻 match火柴 lighter火机ingredient成分 ounce盎司 pint品脱 liter升 on the rocks.加冰4. Drink names 酒水名称Beverage/ drink饮品 soft drink软饮料 alcoholic drink/ hard drink酒精饮料hot drink热饮 cold drink冷饮 ice water冰水

4、 milk牛奶tea茶 coffee咖啡 coffee beans咖啡豆 coffee powder咖啡粉instant coffee速溶咖啡 black coffee不奶的咖啡 white coffee不奶的咖啡ground coffee / real coffee现磨咖啡 beer啤酒 draught beer生啤alcohol酒 spirit白酒 wine葡萄酒 red /white wine红/白葡萄酒non-alcoholic cocktail不含酒精鸡尾酒 brandy白兰地 sparkling wine汽酒coca-cola可口可乐 zero coke零度可乐 pepsi coke白事可乐 sprite雪碧soda water苏打水 tonic water汤力水 fruit juice果汁 peanut花生5. Drink list 酒水牌Aperitif开胃酒 Sherry & Port雪利及波尔多葡萄酒Gin杜松子酒 Bourbon & Irish Whisky波旁及爱尔兰威士忌Rum朗姆酒 Scotch & Canadian Whisky苏格兰及加拿大威士忌Tequ

5、ila龙色兰酒/特奎拉酒 Vodka伏特加酒 Cognac科利亚克白兰地/干邑Liqueur利口酒 Cocktail鸡尾酒 Beer & Stout啤酒及黑啤House Wine酒吧普通葡萄酒 Juice & Non-Alcoholic Drink果汁及非酒精饮品 Soft Drink & Mineral Water软饮料及矿泉水 Speciality Coffee特色咖啡Coffee咖啡 Tea茶 Other Beverage其它饮料 brand品牌 label商标6. Drink taste 酒水味道taste / flavor味道 delicious可口的 flesh新鲜的 strong浓烈的light清淡的 bitter苦的 sweet甜的 dry干涩的 fiery辣的fruity果香的 flowery花香的 smooth香醇的 sour酸的bad劣质的 rough粗糙的 yeasty发酵的 cloudy浑浊的.Part Three: Useful expressions 实用表达1. Greeting a guest 迎候客人1.1 Good evening, sir. A

6、table for three? 晚上好，先生。三位吗？1.2 Good afternoon, sir. How many people are there in your party? 下午好，先生。你们一共几位？1.3 Mr. Smith, just the two of you? 史密斯先生，就你们两位吗?1.4 Miss. Zhang, welcome to Lobby Lounge. 张小姐，欢迎光临大堂吧。2. Leading a guest 引领客人2.1 This way please. 这边请。2.2 Would you like to sit here or over there? 您喜欢坐这里还是那边？2.3 Is this table OK? / Will this table be all right? 这张台可以吗？2.4 Sorry, sir. There are no any tables left at this moment. Would you mind sitting at the bar? 先生，抱歉。现在没有台剩下了，坐吧台可以吗？2.5 T

7、here is only one seat left at this moment. Would you mind taking it? 现在只剩这张台了，可以吗？2.6 Please take a seat. / Please be seated. / Sit down, please. 请坐！3. Taking a order 点单3.1 Heres the drink list. Please have a look first. 这是酒水牌，请先看一下。3.2 What would you like to order? / Anything to drink? 您要点些什么？喝点什么？3.3 May I take your order now? 现在可以点单吗？3.4 Have you decided on something? 想好点什么了吗？3.5 Would you care for local beer or imported beer? 您想要本地的啤酒还是进口的啤酒？3.6 You can try Tsing Tao beer. Its a famous brand

8、 in China. 您可以试一下青岛啤酒，它是中国的一个著名品牌。3.7 How about one of our non-alcoholic cocktails? 要不要来一杯不加酒精的鸡尾酒？3.8 A gin with ice and lemon, please. 请一杯加冰和柠檬的杜松子酒。3.9 Please give me a glass of iced lemon tea. 请给我一杯冻柠茶。3.10 Sorry. This kind of wine has been sold out. Would you like to try another one? 抱歉。这种葡萄酒卖完了，换一种可以吗？3.11 What else would you like to have? / Anything else, sir? 还要点别的吗？3.12 May I repeat your order? / Let me repeat your order. 我复一下您的点单？4. Serving a guest 服务客人4.1 May I help you? 有什么可以帮到您？4.2 Heres your coffee. ( tea / beer / fruit juice / wine / cocktail ) 这是您要的咖啡。（茶 / 啤酒 / 果汁 / 葡萄酒 / 鸡尾酒）4.3 Your cocktail will be served soon. ( in a few minutes. ) 您的鸡尾酒马上送过来。（几分钟后）4.4 This wine needs to be served chilled. 这种葡萄酒要冰镇的上。4.5 Thank you for waiting, please enjoy it. 让您久等了，请慢用！4.6 Excuse me, may I take it away

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