南开20春学期（1709、1803、1809、1903、1909、2003）《前厅运营与管理（一）（二）（EI双语）》在线作业答案1

1、20春学期（1709、1803、1809、1903、1909、2003）前厅运营与管理（一）（二）（EI双语）在线作业试卷总分:100 得分:100一、单选题 (共 20 道试题,共 40 分)1.饭店的日平均房价的计算公式应该是( )A.日平均房价=客房收入饭店总客房数B.日平均房价=客房收入可销售客房数C.日平均房价=客房收入未售出客房数D.日平均房价=客房收入售出客房数答案:D2.A hotels practice of extending credit to guests by agreeing to bill the guest or the guests company for charges is called: ( )A.direct billingB.account billingC.transfer settlementD.pre-authorized settlement答案:A3.住店客人在离店前需到前台( )办理结账离店手续。A.接待处B.预定处C.收银处D.问讯处答案:C4.“住宿费多少”的英文是( )A.How much do you charge for

2、 the room per night?B.What is the rent every week?C.What ptice is it?D.What does is cost?答案:A5.Which of the following departments employs the largest staff in the rooms division? ( )A.the front officeB.resercationsC.uniformed servicesD.housekeeping答案:DThe Bocker Hotel has three types of single rooms. There are 80 type A rooms with a rack rate of $75; 90 type B rooms with a rack rate of $80; and 100 type C rooms with a rack rate of $90. What is the potential average single rate for the hotel? ( )

3、A.79.8B.81.5C.82.22D.83.9答案:C7.A business traveler arrives without a reservation at the Downtown Plaza Hotel. He has several bags with product samples from his business and will be demonstrating them to clients over the next few days. Which of the following types of rooms would best meet the travelers needs? ( )A.connecting roomsB.adjacent roomsC.a suiteD.adjoining rooms答案:C8.前厅部最常用的经营比例是出租率百分比。出租率指的是一段时间内无论是售出或占用的房间数与( )房间数之比。A.可销售房间数B.饭店总房间数C.已经销售房间数D.以上都不对答案:A9.饭店的自助式入住登记机一般被安置在饭店的( )。A.大堂内B.

4、行政楼层C.西餐厅入口D.大门外答案:A10.At check-in, Mr. Stubbs asked for directions to the nearest automatic teller machine. To help Mr. Stubbs, the front desk agent would refer to the front desks: ( )A.reader boardB.information directoryC.log bookD.group rsum book答案:B服务员请客人先行时,应说:( )A.You go first.B.After youC.You afterD.First you go.答案:B12.在受理电话预定时,订房员应在通话结束前重复客人的( )以避免出现差错。A.身份证明B.订房要求C.订房时间D.联系电话答案:B住店客人的哪项费用不能记录到杂项账单中?A.食品B.住宿费C.酒水D.电话答案:B14.“希望你好好休息,早日康复”的英语是 ( )A.please take a good rest and I hope you wi

5、ll get well soon.B.please take a rest and I hope youll get soon.C.please take several rests and I hope youll get soon.D.please go to rest,I hope youll get soon.答案:AThe Always-Booked Hotel sent Ms. Garcia a no-show bill for room and tax charges. Upon receiving the bill, she called the hotel and was able to have the bill rescinded because she had a: ( )A.confirmation number.B.credit card guaranteed reservation.C.travel agent guaranteed reservation.D.non-guaranteed reservation.答案:DEstablishing an a

6、ccounts receivable billing policy and procedure includes determining the: ( )A.number of days between billings.B.amount of anticipated room sales.C.estimated occupancy for the next 30 days.D.nature of pre-settlement verification activities.答案:A17.可能的客房收入是指在某日、某周、某月或某年饭店的所有客房都能以( )售出所能产生的客房收入额。A.门市价B.最低价C.团队价D.航空公司折扣价答案:A18.前厅交易主要反映在叫做( )单的账户上。A.挂账B.明细账C.总账D.以上都不对答案:C19.Adding charges and a note “signature on file” to a guests previously settled credit card account is: ( )A.illegalB.a common prac

7、tice for collecting late chargesC.a typical way to handle skippers.D.the usual way hotels settle disputed guest bills.答案:BWhich of the followwing results from a communication problem between housekeeping and the front office? ( )A.lock-out situationsB.late check-outsC.on-change roomsD.room status discrepancise答案:D二、多选题 (共 10 道试题,共 20 分)21.账户用于计算交易的( )以货币表现的最终结果为账户余额。A.增加B.减少C.新建D.取消答案:AB22.普遍而言,住店的宾客都会对所要下榻的饭店有下列基本期望。( )A.安全的住宿环境B.情节、舒适的客房C.礼貌、专业、友好的服务D.维护良好的设备设施答案:ABCD23.根据旅行理由的不同,住宿业的客源市场可分为哪三

8、类( )?A.商务B.度假C.休闲D.团体答案:ACD24.除了饭店之外,还有一些其他种类的住宿设施可供商务游客和休闲客选择。( )在某种程度也起到饭店的作用,因为他们都是出租过夜的场地与设施。A.房车营地B.帐篷营地C.流动之家公园D.MOTEL答案:ABC25.客房部中可周转使用的设备有客房服务员的( )以及其他设备。A.工作车B.吸尘器C.床单D.洗地毯机E.地板磨光机答案:ABDE26.客房预订的种类( )A.临时性预订B.确认性预订C.保证性预订D.传真预订答案:ABC27.一份填写完整的入住登记卡应包含客人的 ( )A.签名B.家庭和公司地址C.电话号码D.客人的婚姻状况答案:ABC28.当今饭店通过很多先进的途径接受预定问询,包括( )A.面对面预定B.通过电话C.信函D.邮件或传真E.中心预定系统F.全球分销系统答案:ABDEF29.房间的价格高低和一下哪些因素有直接的联系?( )A.房间的面积B.房间的朝向C.餐厅的大小D.是否是无烟房答案:AB30.实施超额预订时应考虑哪些因素( )。A.团体预订与散客预订的比例B.预定类别的比例C.保证性预订D.不同宾客数量所占的比例答案:ABD三、判断题 (共 20 道试题,共 40 分)31.在酒店中各处天花板安装的火势控制系统又名俗称花洒。一般由高温启动而非烟雾。答案:正确宾客采用何种方式进行预订,受其预订的紧急程度和宾客预订设备条件的制约。因此,客房预订的方式多种多样,各有其不同的特点。答案:正确33.住店客人在前台所提出的住店要求通常包括高楼层房间,非吸烟房,带景观的房间等。答案:正确应收住客帐是有关客人尚未登记住宿或尚未支付预付订金而设立的客人账户。答案:错误在客房部中,可周转使用的客用品有电熨斗、烫衣板、婴儿床和电冰箱等宾客在居住过程中必须的东西。客房要负责储存和保管这类用品以便在客人需要时提供。答案:正确36.预订部是实施销售功能的一个组成部分,许多有关客房营业收入和营收分析的责任已转移到该部。答案:正确37.公寓饭店为宾客提供长期或永久性的住宿设施,通常设立在海滨与森林之中。答案:错误专为接待大型会议而设计的会务酒店,能够提供最多2000间的客房。答案:错误增销是指当预订了某种客房的旅客到达酒店后,柜台人员运用促销技巧更高一级别说服客人,使其愿意增加支出,而入住 的客房。团体顾客或空勤人员不

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