上海工程技术大学

1、Chapter 1True-False Questions1. Developing a new product, fulfilling an order, or hiring a new employee are examples of business processes. T2. The dimensions of information systems are management, organizations, and information technology. T3. There are four major business functions: Sales and marketing; manufacturing and production; finance and accounting; and information technology. F4.In the behavioral approach to information systems, technology is ignored in favor of understanding the psych

2、ological, social, and economic impacts of systems. F5.A business model describes how a company produces, delivers, and sells a product or service to create wealth. TMultiple-Choice Questions1. The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy;survival; competitive advantage; operational excellence; and: Ba. improved flexibility.b. improved decision making.c. improved business practices.d. improved effic

3、iency.2. An information system can be defined technically as a set of interrelated components that collect , process, store, and distribute information tosupport:Aa. decision making and control in an organization.b. communications and data flow.c. managers analyzing the organizations raw data.d. the creation of new products and services.3. The three activities in an information system that produce the information organizations use to control operations are:Ca. information retrieval, research, an

4、d analysis.b. input, output, and feedback.c. input, processing, and output.d. data analysis, processing, and feedback.4. The average number of tickets sold daily online is an example of:Ca. input.b. raw data.c. meaningful information.d. feedback.5. Which of the following are environmental actors that interact with an organization and its information systems?Da. Customersb. Suppliersc. Regulatory agenciesd. All of the aboveChapter 2True-False Questions1. A hotel reservation system is a typical ex

5、ample of a management information system. F2. A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business. T3. Supply chain management systems are more externally oriented than enterprise systems. T4. Information supplied by an enterprise system is structured around cross-functional business processes. T5. Enrolling employees in benefits plans is a business process handled by the finance and accounting function.

6、FMultiple-Choice Questionsl.Identifying customers is a responsibility of the D function.a. finance and accounting.b. Human resources.c. Manufacturing and production.d. Sales and marketing.2. Which type of system would you use to determinehwt trends in your suppliers industry will affect your firm the most in five years? Aa. ESSb. TPSc. MISd. DSS3. E-government refers to the application of A to digitally enable government and public sector agencies relationship with citizens, businesses, and othe

7、r arms of government.a. the Internet and networking technologiesb. e-commercec. e-businessd. Any computerized technology4. _B system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.a. transactionb. enterprisec. automatic reportingd. management information5. The term “management information systems” designates a specific category ofinformation systems serving:Da. integrated data processing thro

8、ughout the firm.b. transaction process reporting.c. employees with online access to historical records.d. middle management functions.Chapter 3True-False Questions1. From the point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor. T2.Strong linkages to customers and suppliers decrease switching costs.F3. In the value chain model, primary activities are most directly related to the production and

9、 distribution of the firms products and services that create value for the customer. T4.In the strategy of product differentiation, information systems are used to enable new products and services. T5.In a demonstration of network economics,the more people that use Adobe software and related products,the greater the value of the software. TMultiple-Choice Questions1. Which of the following would NOT be considered a disruptive technology? Aa. Instant messaging.b. .c. Internet telephony.d. PCs.2. According to agency theory, the firm is viewed as a(n): Da. unified, profit-maximizing entity.b. task force organization that must respond to rapidly changing environments.c. entrepreneurial endeavor.d. “Nexus of contracts” among self-interested individuals.3. Which of the following is NOT one of the competitive force

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