剑桥国际英语教程Unit16共63页课件.ppt

LOGOCan she call you later?How to Make a Telephone Call(1) Announcing Identity A.Person Calling: B. Person Called: Hello, this is … .I’m calling from…Hello, I’m … .Hello, this is … . Who is speaking?May I have your name? May I ask who is calling?Who is that speaking?If you are not sure who the speaker is, you can say:(2). Asking if some one is in ? A. Person calling:I’d like to speak to … Can/may I speak to Mr. … , Please?Hello, is …available/there?How to Make a Telephone CallB. Person Called Speaking.This is Jing.That's me. How to Make a Telephone Callv Person Called is not available lI’m afraid he’s in a meeting/ not in (the office)/still at lunch /not available at the moment. Is any thing I can do for you?lCan I give him a message?/Can I take a message? lSorry, she’s just gone out. Would you like to ring back later?lWould you like to speak to someone else?How to Make a Telephone Callv Ask caller to wait • Yes, he is. One moment, please•Hold on ( a moment), please. •Let me see if he's here. •Hold the line, I’ll see if he’s in/I’ll go and find out.• I’ll just find out if he's in the office.•Hang on. How to Make a Telephone CallvIf the speaker dials the wrong number, you can say: vCan I speak to Mr Lin Ming? 　　　　　　lLin Ming? I'm sorry, but there's nobody here by this name. lI’m afraid we have no one by that name. lI'm afraid you've got the wrong number.lI’m sorry. But I’m afraid that you must have/ have dialed the wrong number. How to Make a Telephone CallvIf you cannot hear clearly, you can say: I’m sorry./ Pardon me? I can’t hear you very well. It seems that we have a poor connection. Shall I hang up and call you back?(3) Asking when the person wanted will be inA.Person calling:B. Person called:What time do you expect her back?What time could I reach her?When is he expected to be back?Do you know when he’s in?He is not available till afternoon.He’ll be here in 30 minutes.He’ll be back around two o’clock. (Should I have him call back?)You can ring again one hour later.In half an hour, I guess. But I’m sorry I cannot tell you exactly.(4) Asking the telephonist for help A.Person calledB.Person callingCan you put me through to …?Can you connect me with the reservation office, please.Could I have extension 432?/ extension 432,please.Good morning, United Airline.United Airline , may I help you?(5) Leaving a messageA.Person calling:B.Person calledCan I leave a message?Could you ask him to call/ring me back?Please have him return my call.Would you mind having him call me back some time tomorrow?Could you tell him I rang?Can/May I take a message?Any message for him?Do you want to leave words/a message for him?Should I tell him you’ll call back,or do you want him to call you?Would you like to leave a message?How to Make a Telephone CallvCall again or call back another time: Could you please call again tomorrow? Would you possibly call again ten minutes later? I’m sorry, Mary. I’m busy now. Can I call you back in about half an hour? Please feel free to call me again. All right. I’ll call again later.(6) Confirming whether you are understoodA.Person calling:B.Person called:Do you understand me, sir?Are you following me,sir?NO, I’m afraid not.Yes, I follow you.Would you explain a little bit more?Could you put that in more specific terms?Could you put that more simply?(7) Ring offA.Person calling:B.Person called:Thanks a lot. Good-bye.I’ll get back to you soon.Thanks for calling.Good-bye.OK. Bye-bye.ExcersizeTelephonist:…company.Can I help you?Caller:Er… ____________________ ,please.Telephonist:Mr Anderson. Just one moment, I’ll put you through.Anderson:yes, Anderson, accounts.Caller : oh, er…hello…is that Dr Bill Anderson?Anderson : what? No…no , this is Peter Anderson. You’ve got _________ .You probably want Dr Anderson in R&D, that’s …um…657. All right , 657.Caller: oh, um…well, _______________ through the switchboard,please.Anderson: Huh!well, I’ll try…(the line goes dead)Caller: Hello?Oral practicevCall one of your classmates and ask him to bring a dictionary tomorrow morning.v Suppose you can't contact the person you want ask his/her roomate to take a message.Set the scenevSuppose you are secretary. Your boss is at an important meeting now. Suddenly, you received an international phone call from your boss's mother.She said that she would arrive in BJ two days later and asked the boss to pick her up at the airport.Role playv You will attend your friend's birthday party at night.But your parents don't allow you to get home late.Role playvA: Where are you going , Lily?vB: I’m going to ......., Dad.vA: You mustn’t come home late. You must be home at ....... vC: Lily is ......years old. She’s not a baby. She always comes home early.vA: Oh, all right! But you mustn’t come home after ......vB: Yes, Dad. Thank you, Mom.vC: That’s all right, dear. Goodbye. Enjoy yourself!Role play-Complaining about your husbandvYou always quarrel with your husband about the housework. Because you are so busy, but you have to look after the whole family without his help. Yesterday he invited four friends to dinner before informing you. At the same time, he is very messy.vA: Maggie, how have the things been？vB: Oh, much the same. My husband and I still seem to have argumentsn. all the time.vA: What do you quarrel about?vB: Oh, everything. For example, when he gets home, he expects me to run around and get his dinner. He never does anything at home.vA: Mmm.vB: And yesterday! He even invited four of his friends to come round for a drink and didn’t tell me before.vA: I see.vB: And he’s so messy. He’s worse than a kid. He always throws his clothes on the floor. After all, I’m not his servantn. You see, that’s the trouble.Role play-Rent a housevYou made a phone call to inquire sth about renting the house. The landlord introduced the house and price. At last you made a date to look at the house.vA: ....... I understand you have a room for rent.vB: Yes, that’s right. I’ve got just one room still vacant.It’s rather small, but I’m sure you’ll find it’s very comfortable.vA: I see. And how much do you charge for it?vB: The rent is five thousand dollars a month.vA: I see. It is very nice?vB: Oh, yes. It looks onto the garden and it faces south, so it’s bright and sunny, too. It’s very attractive. Would you like to come see it when it is convient to you?vA: Yes, I’m very interested. That’s the kind of room I’m looking for.小赵: 早上好,杭州纺织品(Textile)公司.Lisa:早上好,我是ABC 公司Lisa. 刘军在吗?小赵:恐怕他出差了,要不要留个口信?Lisa:好啊.请你转告他给我回个吗?小赵:当然可以?稍等一下,我拿支笔…..,请讲.Lisa:我的名字叫Lisa Alicia.小赵:请拼读一下好吗?Lisa:好的. L-i-s-a A-l-i-c-i-a.小赵:丽莎.阿丽丝亚Lisa:我的号码是001—818--8832173小赵:001—818—8832173Lisa:请转告他,我需要一份最新的产品目录(catalogue).小赵:好的.我已记下来了.你需要一份最新的 产品目录.Lisa:对,而且告诉他,我想尽快和他谈一下新的定单. 如果可能,请他明天下午给我.小赵:好的…还有别的事吗?Lisa:就这些了.谢谢你. 再见小赵:再见.Oral practiceDiscussvHave you ever received an international phone call?vHow do you feel when you first make a phone call to a foreigner in English?DiscussionvWhen you have a business call, what should you pay attention to? üMake full preparation and communicate purposely;üPay great attention to your attitude and tone, trying to be friendly, gentle and considerate;üTake care of telephone etiquette and try to use proper telephone language;üTake telephone notes clearly and detailedly;ütalk business in working time and never when they are off work. If have to, show your sincere apology in advance;üTake jet lag into consideration; DisscusionvHow did each of misunderstandings happen?vWhat should each of the people have done or said to avoid the problems and mistakes? • Plan your call by making notes beforehand. • Talk slowly and clearly. • Listen carefully to what the other person says. • Note down important details (numbers, spellings, dates and times, etc.). • Check back that you have understood important details correctly. • Follow up the call with a fax, e-mail or letter, confirming the details.How to make an international phone call vTelephone: 00+country code+区号+号码 （号码） 00+44+1337+123 456China 86 America 1 the UK 44 vCell phone: 主叫国际冠码+被叫国家代码+被叫号码v011-86-139......（USA to China)v00- 1-976-325-（China to USA)v中国00， 美国011Grammar focus-subject and object pronounsSubjects go before the verbObjects go after the verbGrammar focus-subject and object pronounsSnapshotWhich activities are also popular in your country?DisscusionvWhat other activities are popular in your country?vWhat are your favourite activities, why?Conversation-I'd love to!What are they talking about?Conversation-I'd love to!ComprehensionØDid Jennifer receive Michael's original invitation? Why?ØWhen will they go to meet?Pronounciation-want to and have toGrammar Focus-Invitation; verb+tovIf you want to invite sb to do sth, what should you say?Grammar Focus-Invitation; verb+toWe use Would you like to.... and Do you want to.....to make invitation Would you like to.... is more formal than Do you want to....ExerciseRole play-Make an invitationvYour friends went to BJ for the first time. You wanted to invite them to dinner, but for some reason, they refused. So you recommended to change a date. Finally, they agreed.vYour high school classmate is going to have a wedding reception on Sunday afternoons. However, you have to work. Excuse, excusevExcuse is a reason for not doing sth. Your excuse can be true or false.vIt is impolite to decline an invitation by just saying"no".To politely decline an invitation, people usually say"I am sorry, but(excuse).Excuse, excusevDo you ever use any excuses if you don't want to do something?What are your three favourite excuses?Pair workvWrite down three things you want to do this weekend.vInvite your classmates to do the things. You classmates respond with excuse.Let's make a dateImagine this is a next month calendar.Write ten plans on the calendar.Let's make a datevLook at your calendar, agree on a date to do something together.DiscussionvWhere do you like to go in your city or town on the Labor's day?vWhich shows or events do you like?ListeningvHere are three messages from the answering machine. There are some mistakes,pls correct them.ReadingMiami Florida-What's on this saturday?New vocabularyØjungle: a tropical forestØexperience: learn about sth firsthandØseats......sell out quickly:people buy all the tickets for seats quicklyØexotic: unusual and strangeØnature park: a park with a lot of plants and animalsØtrick: a funny act that entertains peopleØunder the stars: outdoors at nightØseating is still available: you can still get a seatØlatest: newestØmulticultural: have many culturesØjewelry: earrings, necklaces, bracelets and rings稍等稍等 Could you hold on, please? 能稍等一会吗？能稍等一会吗？ Will you hold the line, please? Wait a moment, please. 请稍等请稍等 He is on another line now 他在接另一个他在接另一个让你久等了让你久等了I’m sorry to keep you waiting.  急事急事  It's urgent.   Could I have her mobilephone number?  I‘m sorry to call you so late/early.  I need to get in contact with him right now. 听不清听不清/ /懂懂 Could you slow down, please?慢一点慢一点   I beg your pardon?/ Pardon? 再说一遍再说一遍   Would you say that again?   I don’t hear you very well. 打错打错 There’s no one named Anna here．． 　　　　这儿没有叫安娜的这儿没有叫安娜的  Are you sure you have the right name？？ 　　　　你肯定没弄错姓名吗？你肯定没弄错姓名吗？  You must have the wrong number．． 　　　　你一定是弄错号码了你一定是弄错号码了  I’m sorry，，there’s nobody by this name．． 　　　　对不起，没有这个人对不起，没有这个人 Conversation 1l你好，我想找苏珊。

你好，我想找苏珊l不好意思，她现在不在，可以不好意思，她现在不在，可以留言吗？留言吗？l不用了，我过会再打过来，谢不用了，我过会再打过来，谢谢l不客气Conversation 1lHello, I’d like to speak to Susan.lI’m sorry, she’s not in at the moment. Can I take a message?lNo , I’ll call back later. Thank you.lYou’re welcome.Conversation 2l你好，请找李丽?l请问你是哪位?l我是李雷l请稍等l李丽，有你的l好的，谢谢你好，这是李丽Conversation 2lCan I speak to lili?lWho’s calling, please?lThis is lilei.lHold on a second, please.lLili，you are wanted on the phonelOk, thank you. Hello, lili speaking.Making a telephone Conversation李丽给李丽给SmithSmith先生打，先生打，接听者去看他在不在，接听者去看他在不在，过会，过会，SmithSmith来接，来接，李丽问是否把合同发过来，李丽问是否把合同发过来，SmithSmith说已发并打过但没人接听，说已发并打过但没人接听，李丽查邮箱看到邮件。

李丽查邮箱看到邮件Making a telephone Conversation Ford: hello!Lili: hello, this is lili from Great Wall Motor   Company in China. Can I speak to Mr. Smith?Ford: Just hold, I’ll see if he’s here.Lili: ok.Smith: hello, this is John speaking.Lili: Mr. Smith, this is lili, I wonder whether you have sent us the contract.Making a telephone ConversationSmith: I sent it just now, and I called you an hour ago, but nobody answered. Lili: oh, let me see, I’ve received it, thank you! Smith: You’re welcome.Lili: Nice talking to you, bye.Smith: Bye-bye。

l分机：extensionl电视 video phonel打不通： cannot get throughl占线：the line is busy.l您所拨打的用户现在正忙，请稍后再拨 The subscriber you dialed is busy now, please dial later.l对不起，您所拨打的用户已关机 Sorry, The subscriber you dialed is power off.docin/sanshengshiyuandoc88/sanshenglu 更多精品资源请访问更多精品资源请访问。