凤凰职教第三册Unit3电子教案.doc

名称项目 Unit 3 课时课时分配基础课 May I Help You?6 1,2Warming-up，listening and speaking 3,4，5Reading and writing课型New特点 6，7，8Real life skills 授课班级地点5号楼教学目标能力（技能）目标知识目标素质目标1. To improve Ss’ ability of getting information through reading & listening.2. To know how to ask questions to know customers’ needs and understand the important role of a server.1. To master new words and phrases; to finish exercises. 2. To get the main idea of the whole passage. 1. Try to use proper words and body languages to serve customers efficiently and politely.2. Students will be able to use up-selling techniques.重点难点及解决方法Key points： to get the main idea of the reading passage.全面理解阅读材料，了解一名服务人员的重要性并能读懂信号满足顾客需求。

Difficult point：to use the useful expressions to ask questions at check-in and taking orders.听懂所听材料，并掌握在宾馆登记入住时和餐馆时常用的提问句式教学策略与方法根据销售类服务人员常见的服务内容，创设生动的职业情景，巧妙设置思维活动，让学生通过思考，组织语言，融入技巧，开拓思维，举一反三的运用一定的方法实现优质服务教学资料及教学准备 Exercise book and students’ books Test papers Some example sentences板书设计Unit ThreeNew words and expressions: language points: 教学后记本单元以接待顾客岗位的人员工作态度、服务质量为切入点，以宾馆前台接待、餐馆点餐为主要职业情景，让学生了解提供优质服务，不仅需要出色的专业知识，更需要娴熟的人际沟通技巧，察言观色的技巧、以顾客为中心的宗旨教学过程教学程序与内容教师活动-导学生活动-演设计意图 Unit Three 第一课时(前台接待) Warming-up ,Listening& Speaking A Step One: Warm-upActivity1: Some people are talking about the service they’ve received. Have they received good or bad service? Write G for good or B for bad in the blanks.Activity2：Discuss in　groups: What should be done to improve the bad service mentioned above?　 Step Two:Listening&Speaking AActivity1: Listen to the conversation and tick(√) where it happens.. Activity2：Intensive ListeningListen again. Then. underline the questions asked by the hotel clerk. Questions Asked at Check-inDo you have a reservation?How long will you be staying?Do you prefer a smoking or non-smoking room?Will you be paying by cash or credit card?Could you fill out this registration form, please?Possible ResponsesYes, the name is Joe Smith.I’ll be checking out on Friday.Non-smoking, if you please.Credit card, if you accept Visa.Do you need to see my passport.Activity 3：Suppose you work at the front desk of a hotel. Ask proper questions to get the following information.Activity 4: Complete the conversation and then role-play it with your partner.Step Three: Summary Useful Expressions about questions asked at checked-in.Step Four: HomeworkAs a hotel cleark, know how to ask questions at check-in.Notes:→Clerk [klɑ:k] n. 旅馆服务台接待员；职员→Coupon [ˈku:pɒn] n. （购物的）赠券，优惠券→Check in 登记入住I'll ring the hotel. I'll tell them we'll check in tomorrow... 我来给旅馆打，通知他们我们明天入住。

→Check out 结账离开，结账退房They packed and checked out of the hotel.他们收拾好东西，办理了退房手续I was disappointed to miss Bryan, who had just checked out... 我非常失望没有见着布赖恩，他刚退房走了→Reservation [ˌrezə'veɪʃn] n.预定，预约He went to the desk to make a reservation... 他到服务台进行了预订Do you have a reservation?你有预定吗？→manage ['mænɪdʒ] vt. 管理，经营Mr. Smith manages a large department store.史密斯先生经营一家大型百货公司→manage to do sth经过努力克服困难，设法做成某事Given a chance, I will manage to do the work well.如果给我机会，我会设法做好这项工作学生自主进行信息判断分组讨论，派代表向全班汇报听录音，关注工作流程中的关键词来获取答案。

学生听并画线找出宾馆接待员提出的问题，同时模仿其语音语调鼓励学生从已学对话中找出符合的问句，在此基础上，让学生自行编写问句进行扩充了解好的服务和不好的服务，形成优质服务的态度进一步帮助学生进入到顾客接待情境，引导学生思考在顾客接待过程中如何改善服务质量辨析对话中人物所在的场所掌握常见的宾馆前台接待对话，同时模仿语音语调巩固学生在活动2中所学到的顾客接待用语与宾馆前台接待登记入住时的顾客信息收集；同时，为活动4的模拟真实情境中的恰当运用做准备复习巩固宾馆前台接待对话，并能够进行简单的日常对话Unit Three 第二课时(在餐馆)Listening & Speaking BListening and Speaking BStep One: ReviewReview some useful expressions about questions asked at check-in.Step Two: ListeningActivity1：Look at the picture. What did the customer order? Tick (√) from the list.Activity 2：Extensive listeningListen to the conversation and circle the correct answers..Activity 3：Intensive Listening Listen again and complete the order sheet for the waitress.Step Three: ArrangementArrange the sentence below to make a conversation between a customer and a waiter in a coffee shop.Waiter: Are you ready to order, sir?Customer: Yes, please. I’d like a cup of coffee.Waiter: Cream and sugar?Customer: Just black’s fine.Waiter: Anything else, sir?Customer: And a piece of toast.Waiter: Certainly, sir. Coming right up.Customer: Thank you.Step Four: Role-playRead the menu. Then work with your partner to turns to order and take the order.Step Five: HomeworkTry to remember the new words and expressions.Notes:Care for想要；喜欢Would you care for something to drink ?你想要喝点什么吗？She doesn’t care for that color.她不喜欢哪种颜色。

Ask & Answer观察图片，判断客人点。