企业培训需求分析.pdf
31页
Enterprise Learning Training Need Analysis ????????????????????????????????????????????UNDERSTANDING ORGANIZATIONAL LEARNING ???????Task based training system ?????????• ??????? • ???????????????? • ????????? • ???????????????????? • ????????? • ???????????????? • ????????? • ????????????????????????????????????????????????Task based training system ?????????• ???????????????????????????????????????????????????????????? • ????? • ???????????????? • ????????? • ???????????????????? • ????????? • ???????????????? • ????????? • ????????????????????????????????????????????????Task based training system ?????????• ???????? • ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Recognition ????????Results ????????Formation of Habits ????????????????????Behavior Change ????????????????????Skills Enhancement ????????????????????The Training Cake????????????????Acquisition ofKnowledge ?????????????????????????? ? ??? ? ? ? ? ? ? ? ? ??? ? ??? ? ? ? ? ? ? ? ? ??? ? ??? ? ? ? ? ? ? ? ? ??? ? ??? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ??? ? ? ? ? ? ? ? ??? ? ? ? ? ? ? ? ??? ? ? ? ? ? ? ? ?? ???????????????????? ????????????E.C. ???????? ????????A.C. ???????? ????????C. Gap ????????????????New E.C. ???????? ???????? ????????Orientation Training ????????????????????Competency Training ????????????????????????Competency Re-training ????????????????????????????Development ????????????????Career Education ???????????????????????????????????? ?? ?? ???? ????????????E.C. ???????? ????????E.C. ???????? ????????E.C. ???????? ????????A.C. ???????? ????????A.C. ???????? ????????A.C. ???????? ????????A.C. ???????? ????????C. Gap ????????????????C. Gap ????????????????LEARNING NEEDS DIAGNOSIS ???????? ?? ?? ????????????? ??? ??? ?? ?? ????????????? ??? ??? ?? ?? ????????????? ??? ??? ?? ?? ????????????? ??? ? ????????????????????????PERFORMANCE NEEDS ANALYSIS ???????????????????????? ( by Depts, Functions etc) ????????????????????????????????BUSINESS NEEDS ANALYSIS ???????????????????????? ( by Business Units) ????????????????????????COMPETENCY NEEDS ANALYSIS ???????????????????????? ( by Job Groups) ????????????????????????????????BUSINESS GAPS ????????????????PERFORMANCE GAPS ????????????????COMPETENCY GAPS ????????????????Expected Business Performance ????????????????????????????Actual Business Performance ????????????????????????Expected Job Performance ????????????????????????????Actual Job Performance ????????????????????????Expected Competency ????????????????????????Actual Competency ????????????????LEARNING STRATEGY ????????????????Critical Process 2 – Evaluation TNA refers to a systematic process to ???????????????????????????????????????????????????????????????????????????? •Determine the current and/or future requirement • ???????????????????????????????????????????????????? •Identify factors that contribute to or impede performance • ???????????????????????????????????????????????????????????? •Identify knowledge and skills to perform the current or anticipated tasks. • ???????????????????????????????????????????????????????????????? ????????????????????????????????What is Training Needs Analysis or TNA ? ????????????????????????????????????BUSINESS NEEDS ANALYSIS ( by Business Units) ???????????? ????????????PERFORMANC E NEEDS ANALYSIS ( by Depts, Functions etc)) ???????????????? ????????????????COMPETENCY NEEDS ANALYSIS ( by Job Groups) ????????????????????????Biz Issues ???????? ????????Functional Performance Issues ???????????????? ????????????????1Non-Competency Issues ????????????????????INSTRUCTIONAL NEEDS ANALYSIS (learning solutions) ????????????????????????????????Knowledge ???? ????Skill ???? ????Attitude/Belief ????????????????????Competency Issues ????????????????PERFORMAN CE NEEDS ANALYSIS ( by Depts, Functions etc)) ???????????????? ????????TNA Process Flow Model????????????????????????????????????????Task level performance Issues ???????????????? ????????????????Functional Performance Issues ???????????????? ????????????????Functional Performance Issues ???????????????? ????????????????Functional Performance Issues ???????????????? ????????????????Functional Performance Issues ???????????????? ????????????????Functional Performance Issues ???????????????? ????????????????6Task level performance Issues ???????????????? ????????????????Task level performance Issues ???????????????? ????????????????Task level performance Issues ???????????????? ????????????????What is a competency? ???????????????????? ??? ????? ??? ??? ??? ?????????????????? ??? ?? ??????????? ??? ?? ? ?? ???? ?????? ???? ???? ?????? ?? ?? ??? ??? ? ???? ? ??????? ?????? ??? ? ??? ?????? ? ? ? ?? ???????????????? ??????????? ??? ?????? ??? ??? ??? ??? ???????????????????????? ???????????????????????????? ???? ?????? ?? ? ???? ? ???? ?????? ?????????????? ?? ?????? ?? ??? ? ???? ?????? ????? ?? ?? ?? ?? ??????????????? ?? ????????????。
