
14-沃尔玛-山姆会员店管理层结构-14.doc
15页Club Management Structure会员店管理层构造SAM’S Club 山姆会员店Club Management Structure会员店管理层构造Overview概述:It is expected that SAM’S Club International Operations will triple our sales over the next 5 years. In order to prepare ourselves for this growth we must have a consistent Management Structure that is supported by Training and Developmental Programs.但愿在后来的5年中山姆会员店国际部的销售额达到目前水平的三倍为此,我们必须有一种由培训和发展筹划所支持的稳定的管理层构造The objectives of establishing a consistent management structure are important, and require the understanding, execution, and support of our Country Managers and Directors of Operations to be successful.建立一种稳定的管理层构造的目的是重要的,并且规定本国总裁和营运总监深刻理解,贯彻执行和支持这个目的,以获得目的实行的成功。
The benefits of the new Management Structure are:新管理层构造的长处是: Implement a consistent management structure in all countries and support it with on-going job-specific training programs.在所有国家中建立稳定的管理层构造并辅以现行的具体岗位培训筹划 Develop consistent job descriptions and define responsibilities for each management position in the club.统一定岗,并拟定会员店每个管理职位的职责 Establish a clearly defined career path for Assistant Managers.建立明确的副总晋升途径 Assistant Managers will be better prepared to become General Managers.副总经理要做好充足准备以成为总经理。
Develop Management Partners who are specialists, not generalists.发展专家型的管理人才 Assistant Managers will move to the next level when they have proven to be ready for more responsibility not to fill holes in Management staffing.副总经理在证明具有晋升条件时,就应晋升到更高职位,而不应只被用作弥补管理人员空缺 Improve communication between the Bentonville Home Office, in-country Home Offices, and our clubs.增进本顿维尔总部、国内总部和会员店之间的联系Job Descriptions岗位职责Complete Job Descriptions for each management position are enclosed in the area specific sections of this manual. 在本手册的这一部份完整地简介了每个管理职位的岗位职责。
Management Structure Template:管理层构造模式:The management structure consists of a “stair step” progression, supported at each level with job-specific training programs (see next page).该管理层构造呈“阶梯式”构造,每一级均有岗位培训筹划(见下页)SAM’S Club International Club Management StructureOperating toImprove Sales & Profit提高销售及利润Maximizing SalesThrough ItemMerchandising通过商品推销提高销售EffectiveReceivingPractices有效的收货实践山姆会员店国际部管理层构造Building Market Share扩大市场份额Walton Institute沃尔顿学院LeadershipFoundations领导基本Club Management Structure会员店管理层构造Management Structure Template Cont’d:管理层构造模式(续):Key Points要点: After completing the MIT program, an assistant manager will be promoted to Receiving Manager. They will remain in this position until they have demonstrated the necessary knowledge and leadership abilities to be promoted to the next level in the career path (Operations Manager). All promotion decisions will be by the club GM and the Director of Operations.完毕了MIT筹划之后,见习管理人员就可提高为收货部經理。
在她们证明掌握了必要的知识和具有了更高一级的领导才干之后就可晋升为(营运副总),所有晋升都是由会员店总经理和营运总监决定的 When you have a position open to fill, you should not necessarily promote candidates available from just within the club, but within the region or country.在安排空缺岗位时,不一定非要在本会员店中选拔,可在本地区或本国中进行选拔 Example: If you have a Marketing Manager position open to fill, you should evaluate all current Operations Managers and offer the position to the manager who is the best performer, even if it requires they transfer to another city.例如:如果要弥补一种市场部副总的职位,就应当对所有在职的营运副总进行考核,把最佳人选提拔到营销市场部副总职位上,虽然需要把她们调到另一都市也是如此。
It is important to use extreme discipline and follow the structure 100% - success demands consistency in Assistant Managers’ experience in every position and level of development.必须严格地百分这百地遵守该构造的规定这个筹划的成果有赖于副总经理认真走过发展的每一种职位和阶段 Any time an Assistant Manager has been selected for a position that requires “skipping” a position or level of development (i.e. promoting from Receiving Manager to Marketing Manager), approval must be given from the Country Operations Directors and the Human Resource Director.当需要“跳级”提拔一种副经理(即,从收货副总到市场部副总),无论何时都必须得到本国营运总监和人力资源部总监的批准方可。
Clubs with annual volume over $60 million will be authorized for 2 Merchandise Managers (Food and General Merchandise)年销售额在6000万美元的会员店容许有2个商品副總(食品部和非食品部副总) The Fresh Department Assistant Manager will report to the Merchandise Manager (see Fresh Department structure, next page).鲜食部副总向商品副总报告(参阅下页的鲜食部构造) Clubs with weekly meat sales over $100,000 and bakery volume over $25,000 will be authorized 2 Fresh Dept. Assistant Managers.每周肉类销售额在100,000美元以上和面包部销售额在25,000美元以上的会员店容许有2个鲜食部副总Support Team支持队伍:Each club should have an hourly support team member that can assist in the absence of management. (Details on the responsibilities of this position will be available later.)每个会员店都应当有管理人员不在时能协助管理的非管理层同事。
后来会简介有关该职位职责的详情)Fresh Department Structure鲜食部构造Merchandise Manager商品副总Note:Clubs with volume over $100,000 a week in Meat and $25,000 a week in Bakery will have one Meat and one Bakery Fresh Department Assistant Manage。












