opear系统报表操作.doc

Opear 系统报表操作如何进入系统：在Opera lonin 中输入用户名及密码1、 报表：空房报表：进入opera—→点击rooms management—→Housekeeping—→Housekeeping Mgmt. —→点击Vacant—→search—→report—→preview—→打印住客房报表：进入opera —→点击rooms management→Housekeeping →Housekeeping Mgmt. —→点击occupied —→search —→点击arrival —→searchhousekeeping details 报表：点击PMS----rooms management----search----report----preview---打印客情资料：点击PMS--- miscellaneous---- search----在Reports中输入G----选择guests INH-by room ----preview----打印2、Mini bar reports: 方法1、进入opera→点击Miscellaneous→report输入j 再search→ journal by cashier and transaction code →transaction code—Description输入mini—→search后选择All—→ok —→Group by→cashier→add→room NO→add→ok→sort order→cashier→add→ok→preview→print→preview方法2、点击PMS--- miscellaneous----Reports----在Reports中输入J----Journal by cashier and transaction code ----在Descri ption 中输入MINI ----选择3012,3013,3014,----OK ---- preview----打印3) 夜班报表：History and forecast: 进入opera →点击Miscellaneous → report输入H search—→ history and forecast—→previewout of order by reason: 进入opera—→点击Miscellaneous → report输入o search—→out of order by reason—→ok—→repair status—→pending—→previewHousekeeping Dail report: 进入opera—→点击rooms management—→Housekeeping—→Housekeeping Mgmt—→选择dirty and reservation status全选—→report—→preview4)团队报表：点击PMS---- miscellaneous---- Reports----在Reports中输入G---选择Group rooming list ----block code 选择相应的团队名称--- preview----打印 -------------------------------------------display 选housekeeping status 和Room status ---- preview----打印2、 迷你吧入账Mini bar记账: 进入Opera→cashiering→fast posting→cashier login （输入密码）→在Room(输入房号) →code(输入3014) →amount(输入金额) →check No.(输入mini bar单号) →supplement(输入mini bar) →reference(输入mini bar) →post3、 借物进入Opera系统→Front desk→Guest in house→输入房号→search→Option→Alerts→New→在Code子菜单中选择AMN Amenities in room→在Area子菜单选择Check out→在Description里面输入借用物品的名称数量→OK4、 客情查询：进入Opera系统→Front desk→Guest in house→输入房号→searchRate房价Packages:如果是蓝色的字体，则包含早餐/黑色字体是负数的，则不含早5、 房态差异：进入Opera→rooms management →Housekeeping→RMdiscrepancies→show:sleeps skips person discrepancy三项全选→search→report→preview→print6、 更改房态：进入opera—→点击rooms management—→Housekeeping—→Housekeeping Mgmt. —→room number—→点击room status—→选择Inspected /clean / dirty其中所要更改7、 封“OOS”或“OOO”房：进入opera—→点击rooms management—→Housekeeping—→out of order/service—→new—→room list(输入房号) —→from date/through date(封房的期限) —→status（选择OS或是OO）—→return status(选择dirty) —→reason(封房的原因) —→remarks(备注详细的封房原因及封房人) 解封“OOS”或“OOO”房：进入opera—→点击rooms management—→Housekeeping—→out of order/service—→room（输入房号）—→Delete—→return status(选择更改的房态)8、 快捷键：Ctrl+F2 空房表 shift+F3查看房情，当天入住，抵店的房数，Ctrl+F3 详细查询房态 Ctrl+F7 查看客人资料。