酒店服务指南(中英文版)-(1)(DOC).doc

服务指南THE SERVICE GUIDE目 录总经理致辞　　 　　　　　　　　　　　　　 　　 大堂服务 LOBBY SERVICES 1．大堂经理 Assistant Manager 　2．问讯∕留言 Information ∕ Message 3．预订∕接待 Reservation ∕ Reception 4．收银∕结账 Cashier 　　　　 5．信用卡 Credit Card 6．退房时间 Check-out Time 7．客房门卡 Room Card 8．行李服务 Luggage Service 9．大堂保险箱 Lobby Safe box 10．商务中心 Business Center 11．残疾人士设施 Handicapped Facilities 12．着装 Dressing13．停车 Parking客房服务GUEST ROOM SERVICES1． 客房中心 Housekeeping Center 2． 房间清洁服务 Room Cleaning 3． 房间夜床服务 Turn-down Service 4． 洗衣服务 Laundry Service 5． 小酒吧 Mini-Bar 6． 房间加床服务 Extra Bed 7． 送餐服务 Room Service 8． 擦鞋服务 Shoes-shine Service 9． 叫醒服务 Wake-up Call 10． Telephone 11．电吹风 Hair Dryer 12．电熨斗/烫衣板 Iron / Iron Board 13．房间保密/免打扰 Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领 Lost And Found 15．电视节目 TV Channel 16．网上漫游 Internet Service 17．空气调节 Air Conditioner 18．电源总开关 Energy Saver 19．电源说明 Power Supply 20．紧急情况 Emergency 餐饮服务FOOD & BEVERAGE SERVICES1． 宴会预订 Banquet Reservation 2． 中餐厅 Chinese Restaurant 3． 送餐服务 Room Service 娱乐服务ENTERTAINMENT SERVICE 1. 商务区Business district (CBD) 2．量贩区ktv Volume area ktv康乐服务 RECREATION SERVICE 康乐中心The recreation center 安全指南SAFETY DIRECTORY1． 遵守措施 comply with the measures2． 宾客注意事项 Guest’s Notices3． 安保 Safeguard4． 火警 Fire Prevention5． 火警须知 Fire alarm notice指南TELEPHONE DIRECTORY1． 拨打客房 Room to Room Calls2． 拨打外线 Outside Calls3． 国内直拨 DDD Calls4． 国内、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一” 的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

酒店全体员工祝阁下旅途愉快！湛江富丽华大酒店 总经理Welcome you to zhanjiang Furama Hotel We in line with the service tenet of "safety first, customers first", sincerely provide you with the most considerate service, make you really feel at home. Hotel all staff wish you a pleasant journey! Good luck! Zhanjiang furama hotel The general manager大堂服务LOBBY SERVICES1．大堂经理 Assistant Manager TEL 6789位于酒店大堂内，24小时为您提供服务。

The Assistant Manager in the lobby will be at your service at any time.2．问讯∕留言 Information ∕ Message TEL 6622如您离开酒店而需与来人或来电联系时，请把您的去处及留言告之总服务台 You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.3．预订∕接待 Reservation ∕ Reception TEL 6622酒店接待处24小时为您提供预订客房、KTV包厢、住宿登记等服务The hotel reception desk 24 hours to provide you with booking room, ktv box, registration and other services4．收银∕结账 Cashier TEL 6622位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。

It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay. 5．信用卡 Credit Card TEL 6622欢迎您在酒店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, 6．退房时间 Check-out Time TEL 6622饭店退房时间为下午12：00请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算若需延迟离店时间，请与总服务台联系Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after。