品质管理品质知识某汽车品质系统介绍1.pdf

此处是大标题样稿字样十五此处是大标题样稿字样十五 字以内字以内 Agenda Quality System 1.Total Quality Excellence Company Policy Letter No.1. 2.Brief History of FLH Quality Management 3.Quality Arrow (Quality is Job#1) 4.QS-9000/ISO 14001 System/Quality Operating System 5.TGW Reduction / VRT / SAQ 6.TGR / Kano Model 2 1. Ford Total Quality Excellence Company Policy Letter No. 1 Quality is defined by the customer; the customer wants products and services that, throughout their life, meet his or her needs and expectations at a cost that represents value. 品品質質是由是由顧顧客所定客所定義義 Quality excellence can best be achieved by preventing problems rather than by detecting and correcting them after they occur. 達達成卓越的品成卓越的品質質必必須須注重在注重在問題問題的的預預防防 All work that is done by Company employees, suppliers, and dealers is part of a process that creates a product or service for a customer. Each person can influence some part of that process and, therefore, affect the quality of its output and the ultimate customers satisfaction with our products and services. 每每個個公司公司員員工工對對品品質質及最及最終終的的顧顧客客滿滿意都有意都有貢獻貢獻 3 Ford Total Quality Excellence Sustained quality excellence requires continuous process improvement. This means, regardless of how good present performance may be, it can become even better. 維維持卓越的品持卓越的品質質必必須須持持續續作流程的改善作流程的改善 People provide the intelligence and generate the actions that are necessary to realize these improvements. 改善的智改善的智識識及行及行動來動來自人自人 Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of high caliber to those who, in turn, are his or her customers. 後工程即是後工程即是顧顧客客;不接收不良不接收不良,不不傳傳送不良送不良 -Chairmanoftheboard (口徑口徑; ;水準水準, ,程度程度) 4 2. 福特六和品福特六和品質質管理之管理之發發展演展演進進 1/4 1986-Introduction/Localization 引入福特原廠產品開發標準如WorldwideDesign Requirement及WorldwideProductAcceptance Specifications。

品管部門轄AP-QC(裝配及製造品管)及QA(品保) 對供應商推行福特Q-101全球性品質管理規範 廠內推動UPAS-UniformProductAssessmentSystem-產 品品質統一稽核系統 1984年起正式推動品管圈(QCC)活動 Achievement 1986年正式通過加拿大法規標準，成為台灣第一個成 車外銷的廠商 5 福特六和品福特六和品質質管理之管理之發發展演展演進進 2/4 19861991Self-development/Expansion 1988年起福特六和採購部門設立專責單位，全力輔導 零組件廠商提昇品質 導入先期品質規劃觀念APQP(AdvancedProduct QualityPlanning)及品質基礎教育如團隊導向問題解決 手法-8D (TeamOrientedProblemSolving8 Disciplines) Achievement 全球福特總部品質評鑑人員評定金全壘打車系為全球 同車系品質之冠 1990年引擎鑄造廠獲頒象徵福特品質最高榮譽的Q1獎 1991年裝配廠獲頒象徵福特品質最高榮譽的Q1獎 6 福特六和品福特六和品質質管理之管理之發發展演展演進進 3/4 19911996Upgrading/Standardization 建置QIS(QualityInformationSystem)系統，在生產線 上直接反應品質問題並於第一時間即時改善。

1994年導入顧客導向式車輛評價系統Nova-C(New OverallVehicleAssessment-Customer) 1996年起導入QOS品質運行系統 Achievement 1994年獲得Q1再次驗證肯定 1996年成為國內首家汽車業者通過 ISO-9001國際標 準驗證，得到世界品質系統標準的肯定 7 福特六和品福特六和品質質管理之管理之發發展演展演進進 4/4 1996nowTransformation/Internationalization 1996年起開始推動福特生產系統-FPS(Ford ProductionSystem) 2000年起廠內開始推動SixSigma品質改善專案活動 2002年導入新版QOS品質運作系統及FCPA消費者導 向產品稽核系統(FordConsumerProductAudit) Achievement 1997年榮獲國際環境管理系統ISO14001驗證 1998年獲得汽車業國際品質系統QS-9000驗證肯定 2001年福特六和引擎廠新人圈榮獲福特總部 CDQA(CustomerDrivenQualityAward)總裁獎 2001及2002年獲得福特FPS全球評比最高層級之榮耀。

2002年獲得ISO9001/QS9000及ISO14001整合系統驗 證 8 3. Ford Quality is Job#1 Arrow Define, Measure, Analyze, Improve, Control Design for 6-Sigma Common Problem Solving Language & Tools High Quality, High Velocity Improvements in Business Results 9 Leadership Principles Reward and Recognition Training and Feedback Partnership with Unions, Dealers and Suppliers Vehicle QualityVehicle Quality (High & Low Time-In-Service)(High & Low Time-In-Service) Customer SatisfactionCustomer Satisfaction TGWTGW WarrantyWarranty Residual ValueResidual Value Sales & Service Sales & Service SatisfactionSatisfaction Elimination of Elimination of Waste Waste Quality Is Job #1 QUALITY LEADERSHIP INITIATIVE Engage All Employees 6-SIGMA Data Driven Decision Making QUALITY OPERATING SYSTEM Performance to Standards Drive ProcessDeliver Results PlanDoCheckAct Ford Motor Company QOS Product Creation Sales & Service Certification System FPDS Future Customers Current Customers Order to Delivery Suppliers Launch Current Model FPS Quality Leadership Initiative 9 Leadership Principles 1.Value: Quality is Job One. It is our responsibility, our job security and our future. 2.Attitude: Zero Defect Mindset. Dont take it, dont make it and dont pass it on. 3.Culture: A relentless daily focus on quality. 4.Training: Ensuring people have the necessary skills and tools to do their jobs. 5.Accountability: Effective measurement and feedback for continuous improvement - accountability and performance metrics. 6.Cooperation: Help suppliers help us succeed. 7.Joint Leadership Commitment: Effective Quality Leadership at all levels. 8.Disciplined Execution: Changes never compromise quality. 9.Enterprising Approach: The customer is our shared concern. 10 4. ISO 9001/QS-9000及及ISO 14001整合整合系系統統 ISO 9001(96)/QS-9000(98)內內部稽核部稽核: 2 times/year ISO 14001(97)內內部稽核部稽核: 1 times/year ISO 9001(96)/QS-9000(98)外部稽核外部稽核: 1 times/year ISO 14001(97)外部稽核外部稽核: 1 times/year 2 systems, 2 sets of。