考研英语应用文(小作文)题型解析(二)投诉信.doc

考研英语应用文(小作文)题型解析(二)投诉信投诉信(Letter(Letter ofof Complaints)Complaints)投诉信是针对某件不快乐的事情向责任人提出的投诉、抱怨等的信件，其写作要点如下：(1) 首段开门见山指明所投诉的具体事件2) 接着将问题清晰、简洁、公正地描述出来，指出事件给你带来的不便3) 感谢对方关注你的投诉，清楚地表明你想如何得到解决，并期待对方尽早解决问题例文 1】Directions:Suppose you have been cheated by an advertisement in a magazine; write a letter of about 100 words to the government officer complaining about the bad effort the ad brought to you.Dear Gentlemen,Enclosed is an ad which appeared in a magazine for a device which support to cure back problems.Four months ago I mailed the money that ordered and soon received the device and instruction for its use. My mother followed these instructions to the letter. Not only did her back pain persist, but in soon began to worsen. After a month she stopped using the device and made an appointment with her doctor. “These devices are worthless,” he said, told the conpany of my experience, and asked for a refund. They didnt even respond.I wrote to the company, and told them of my mothers great pain to learn my lesson. I would hope that you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers.Sincerely yours,Frank Smith【例文 2】Directions:Suppose you met a rude salesperson in a supermarket. Write to the sales manager of the supermarket to show your complaints.Dear Sales Manager,This letter is a complaint concerning the actions of your salespersons. On Thursday, May 2, 2004, around 3 p.m., I went to your store to look for an outfit. When I asked an available salesperson, Ms. Maria Johnson, for help in finding my size, she informed me that she was busy and that I would have to find it myself. I explained that the reason I came to her was because I couldnt find it. She then said in a rude tone that if I couldnt find it, it means that the store did not have it, and that I needed to look somewhere else.I felt that Ms. Johnson was rude and unnecessarily curt with me. If she could have simply and politely told me that she would be able to help me in moment. I hope that you will confront Ms. Johnson about her behavior. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.Sincerely Yours,Julia TaylorIm writing to you because I need to complain to you about...写这封信是想向你投诉……Im sorry to point out the defect in the...对不起我得指出……的毛病。

We wish to make the following complaint to you and hope you can do something about it.我们想向你们投诉以下问题，希望你们能予以解决I was shocked to find...purchased on...at...by us didnt function well.我惊讶地发现，我们……日在……地购买的……不好用I would appreciate it very much if you could give me the refund.如能退款，不胜感激I strongly insist that you change...as soon as possible.我强烈要求尽快换……I am most reluctant to complain, but...我非常不愿意投诉，但……One annoying aspect of your service is...你们的服务项目中一个令人不满的地方是……I have been pleased with your services for years, but now I feel very disappointed.多年来我一直很满意你们的服务，但现在我非常失望。

I would like to draw your attention to the problem/fault...我想让您知道这个问题/错误……I am writing to inform you that I find... unsatisfactory.我写信是为了告诉你我发现……令人非常不满意I wish to express my dissatisfaction/disappointment about...我想表达我对……的不满/失望It would be highly appreciated if you could...如果你能……我将万分感谢I trust you will take my complaints seriously and...我相信你会认真对待我的投诉，并且……I hope you will give due attention to this matter.希望对此事你能给予足够的重视I would like to get this matter settled by the end of this month.我希望能在月底解决这事I could not be more satisfied if you can kindly...如果你能……我将会非常满意。

I would appreciate it very much if you could...如果你能……我将非常感谢。